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For Companies At a Glance
- Tasks: Join our Client Solutions team to deliver exceptional customer service and manage queries daily.
- Company: Nucleus Financial is transforming financial services for better outcomes for advisers and clients.
- Benefits: Enjoy hybrid working, 25+ days holiday, private medical insurance, and free snacks!
- Why this job: Be part of a collaborative culture with opportunities for growth and career progression.
- Qualifications: Ideal candidates are organized, reliable, and passionate about providing top-notch customer service.
- Other info: This role offers a dynamic workload and the chance to learn in a supportive environment.
The predicted salary is between 24000 - 26000 £ per year.
We’re we are currently working with Nucleus Financial to find excellent, customer-obsessed, and organised individuals to join our Client Solutions team, as a Client Solutions Service Support.
This role is based in Edinburgh, with a salary of £24,000-£26,000.
What’s in it for you
By joining the team at Nucleus, you’ll enjoy a comprehensive benefits package supporting your financial security, work-life balance, and overall well-being:
- Financial Security: Competitive salary with annual reviews, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance.
- Work-Life Balance: Options for hybrid working, 25 days holiday plus bank holidays, increased holiday allowance over time, and a holiday trading scheme.
- Wellbeing: Private medical insurance, pantry stocked with free snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first-aiders and menopause ambassadors.
The role
The purpose at Nucleus is to transform financial services and create better outcomes for advisers and their clients. It is this purpose that drives everything we do. Providing exceptional customer service is a key element of Nucleus’ proposition and the client relations department play a leading role in making this happen. The Client Solutions Service Support role plays a crucial part within the department by working with colleagues in the administration and management of their designated firms as well as owning a range of responsibilities, shared with you across the whole department.
Fundamental to this role is customer service. This means being a pro at maintaining a healthy balance between delivering customers’ needs and expectations while managing a dynamic and varied workload. Every day you’ll manage multiple queries through various channels all with the aim of ensuring service standards are met, enabling advisers to get the best outcome for their clients.
Within this role, you will manage a high-volume workload where multi tasking and attention to detail is key, primarily using a live chat function to deliver service standards.
You\’ll join an energetic and collaborative team that supports each other, always learning and developing. Nucleus have a great track record of progression, so this is a brilliant opportunity to develop yourself and progress your career. Each day will be different, and the role will evolve with time and effort.
A bit about you
This role is perfect for you if you are seen as someone who is reliable. You will be very organised and have the ability to manage your own time effectively. You will work well as part of a team and take a great deal of pride in providing exceptional customer service. You want to be part of a collaborative culture where you feel empowered but always know you’ll never be left alone.
You should apply if you love:
- To be proactive and use your initiative to deliver exceptional service
- To identify and drive forward business improvements
- Planning and managing your workload to deliver the required service standards, and ensuring your team work effectively together
- Maintaining company values and branding through all communications and interactions
- Collaborating with and influencing your colleagues and partners to achieve the best outcome for customers
- Taking accountability, if issues do arise, ensuring that things are seen through to the end
- To take ownership of your development, embracing all opportunities to learn and grow.
If you are interested in this Client Solutions Service Support role, click ‘apply now’ and a member of our team will be in touch!
Client solutions service support employer: Greenbean
Contact Detail:
Greenbean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client solutions service support
✨Tip Number 1
Familiarize yourself with Nucleus Financial's values and mission. Understanding their commitment to transforming financial services will help you align your responses during the interview, showcasing your enthusiasm for their purpose.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be ready to share specific examples of how you've successfully managed customer queries and maintained high service standards, as this is crucial for the Client Solutions Service Support position.
✨Tip Number 3
Demonstrate your organizational skills by preparing a plan for how you would manage a high-volume workload. Discussing your approach to multitasking and prioritizing tasks can set you apart from other candidates.
✨Tip Number 4
Show your willingness to learn and grow within the company. Nucleus values personal development, so express your eagerness to embrace opportunities for training and advancement during your conversation with them.
We think you need these skills to ace Client solutions service support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Client Solutions Service Support role. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Customer Service Skills: Since exceptional customer service is fundamental to this role, emphasize your experience in customer-facing positions. Provide specific examples of how you've successfully managed customer queries and maintained service standards.
Showcase Organizational Skills: Demonstrate your ability to manage a high-volume workload and multitask effectively. Include examples that illustrate your organizational skills and how you prioritize tasks to meet deadlines.
Express Team Collaboration: Nucleus values teamwork and collaboration. In your application, mention instances where you've worked well within a team, contributed to group goals, and supported colleagues to achieve the best outcomes.
How to prepare for a job interview at Greenbean
✨Show Your Customer Service Skills
Since this role is all about exceptional customer service, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your ability to balance customer needs with a dynamic workload.
✨Demonstrate Organizational Skills
Talk about your time management strategies and how you prioritize tasks. Nucleus values organized individuals, so showcasing your ability to manage multiple queries efficiently will set you apart.
✨Emphasize Team Collaboration
Nucleus thrives on a collaborative culture. Be ready to discuss how you work well within a team, support your colleagues, and contribute to a positive work environment.
✨Be Proactive and Solution-Oriented
Share instances where you've taken the initiative to improve processes or resolve issues. Nucleus appreciates candidates who are proactive and can drive business improvements while maintaining high service standards.
