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- Tasks: Lead a dynamic team to deliver top-notch service to clients in the insurance sector.
- Company: Join Aon, a global leader in shaping better decisions for clients and communities.
- Benefits: Enjoy hybrid work flexibility, comprehensive benefits, and two Global Wellbeing Days each year.
- Why this job: Build your career in a supportive environment with a focus on personal growth and innovation.
- Qualifications: Experience in insurance and client relationship management is preferred; strong communication skills are essential.
- Other info: Aon values diversity and offers equal opportunities for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Client Service Manager – Professional Services Group (12 mth Fixed Term Contract)
Are you interested in working with Professional Services clients?
Do you have the skills to lead and develop a diverse and dynamic team?
Then we have a great opportunity for you! Aon, are currently recruiting a Client Service Manager to join our Professional Services Group in London. The Client Service Manager is responsible leading a team of Client Service Advisors to deliver a consistent and high level of service to a portfolio of clients. Additionally, you will be co-ordinating and managing the provision of service to a small portfolio of clients.
This is a hybrid role with the flexibility to work both virtually and from our London office.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
As a Client Service Manager your day-to-day responsibilities will focus on leading a team of Client Service Advisors to support in the servicing and management of insurance programmes for complex multinational organisations. More broadly you will support bringing the best of Aon\’s capabilities to our clients to help them achieve their strategic objectives.
The key responsibilities will include:
- Manage the service provided to clients by your team of Client Service Advisors. Ensure the highest level of service to each assigned client in line with the agreed client service tools.
- Bring consistency to the team through a process of coaching and development to support Aon and our clients\’ objectives.
- Manage your own book of clients in conjunction with the Client Managers / Client Directors
- Identify and introduce Aon\’s products and services to meet the client\’s needs and understand and communicate each Client\’s business issues and needs to the service team and other parts of Aon.
- Build client relationships with key decision-makers.
- Assist the Client Directors and Client Managers to grow the revenue and profitability of your client portfolio.
- Work closely with the Client Service Lead to Deliver Excellent Service across PSG with Pod Leaders, Business Service Support and Business Service Managers in India
How this opportunity is different
This is a great opportunity to build a career in a team with a proven track record of developing talent. Working within a business with a huge array of innovative solutions to offer to clients. You will be supported by an experienced leadership team who want to see you succeed.
Skills and experience will ideally include
- Proven experience in the insurance industry, and in client relationship management
- Experience of commercial insurance ideally within Professions or Property & Casualty
- Strong insurer relationships
- An effective communicator
- Self-disciplined, organised, and results focused
- A strong team player
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two \”Global Wellbeing Days\” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
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Client Service Manager - Professional Services Group (12 mth Fixed Term Contract) employer: Aon Corporation
Contact Detail:
Aon Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Manager - Professional Services Group (12 mth Fixed Term Contract)
✨Tip Number 1
Familiarise yourself with Aon's services and products. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the role and how you can contribute to meeting client needs.
✨Tip Number 2
Network with current or former employees of Aon, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships and leading teams. Be ready to share specific examples that highlight your skills in these areas, as they are crucial for the Client Service Manager position.
✨Tip Number 4
Research the latest trends in the insurance industry, particularly in commercial insurance. Being knowledgeable about current challenges and innovations will show your commitment to staying informed and your ability to adapt to changes in the field.
We think you need these skills to ace Client Service Manager - Professional Services Group (12 mth Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management and the insurance industry. Use specific examples that demonstrate your ability to lead teams and manage client portfolios.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Aon's mission. Mention how your skills align with the responsibilities of the Client Service Manager position, particularly in managing service delivery and building client relationships.
Highlight Relevant Skills: Emphasise your communication skills, organisational abilities, and results-focused mindset. Provide examples of how you've successfully led teams or improved client satisfaction in previous roles.
Showcase Your Understanding of Aon: Demonstrate your knowledge of Aon’s services and values in your application. Mention how you can contribute to their goal of delivering excellent service and supporting clients' strategic objectives.
How to prepare for a job interview at Aon Corporation
✨Showcase Your Leadership Skills
As a Client Service Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any coaching or mentoring experiences that demonstrate your ability to develop others.
✨Understand Aon's Services
Familiarise yourself with Aon's range of products and services. During the interview, be ready to discuss how these offerings can meet client needs. This shows your proactive approach and genuine interest in the company.
✨Demonstrate Client Relationship Management
Prepare to share specific examples of how you've built and maintained strong client relationships. Discuss any strategies you've used to understand client needs and how you've addressed their business issues effectively.
✨Emphasise Your Communication Skills
Effective communication is key in this role. Be ready to illustrate how you communicate with clients and team members. Consider discussing a challenging situation where your communication skills made a positive impact.
