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For Companies At a Glance
- Tasks: Lead the rollout of our new CRM system and enhance customer engagement.
- Company: Join a vibrant team focused on Joyful Hospitality and creating an Inclusive Community.
- Benefits: Enjoy a competitive salary, bonus scheme, hybrid working, and exclusive discounts.
- Why this job: Be the go-to CRM expert, driving personalisation and making a real impact in hospitality.
- Qualifications: Experience with Acteol CRM is essential; strong problem-solving and communication skills required.
- Other info: Work collaboratively across teams to align CRM strategies with business goals.
The predicted salary is between 42000 - 66000 ÂŁ per year.
CRM Implementation Manager
Location: London (3 days office-based)
Salary: ÂŁ55k plus bonus scheme & benefits
We’re looking for a CRM Implementation Manager to lead the rollout and evolution of our new Acteol CRM system (so experience with this system is essential)—and to help us take customer engagement to the next level. Based in our London Support Centre, this role is all about delivering smart, data-driven customer experiences that fuel loyalty, personalisation, and growth.
Our Role
The CRM Implementation Manager will own the setup and strategic development of our CRM platform. In the early phase, you’ll focus on project managing the system’s implementation—coordinating with IT, Marketing, and external partners to ensure everything runs smoothly.
From there, your focus will shift to managing the CRM day-to-day: driving personalisation, optimising campaigns, and turning insights into action. This role is central to how we connect with guests across our multi-site restaurant business and make sure they feel welcome, understood, and valued—wherever and however they interact with us.
Life With Us
We’re a team that believes in Joyful Hospitality, Passion For Better, and creating an Inclusive Community—for both our guests and our people. We’re curious, collaborative, and commercially-minded. We solve real problems, bring fresh ideas, and celebrate progress.
You’ll be the go-to expert for all things CRM—empowering our teams to get the most out of the platform while continuously pushing for smarter ways to engage our customers.
Our Person
You’re a commercially astute problem-solver who understands the power of data-led marketing. You bring experience in CRM implementation, ideally in the hospitality or multi-site sector, and know how to translate customer insights into action.
You love collaboration, can speak the language of both tech and marketing, and you care about getting the detail right without losing sight of the big picture.
How We Work
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Work with Brand, Ops, Marketing, and IT to align CRM strategies with broader business goals and guest experiences.
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Lead the CRM project lifecycle—from implementation and integration to user training and rollout.
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Manage and optimise campaigns, analyse performance, and champion best practice across the business.
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Bring people together—creating scalable systems and smart solutions that reflect our values of Joyful hospitality, Passion For Better, Recognition & Growth and Inclusive Community.
Experience We Value
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Experience with Acteol Hospitality CRM system—must-have!
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Proven track record in CRM implementation and management, ideally in a multi-site business.
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Strong technical understanding of CRM platforms, automation, and integrations.
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Strategic mindset with the ability to turn insights into action.
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Excellent communication skills and ability to engage stakeholders at all levels.
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Passion for enhancing customer experience and driving business growth.
Perks & Benefits
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Competitive salary
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Bonus scheme
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25 days holiday + your birthday off
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Hybrid working (3 days in the office)
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Discounts on food, drink, and exclusive partner perks
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Wellbeing support, financial advice, and professional development opportunities
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Marketing Manager employer: Prezzo Trading Ltd
Contact Detail:
Prezzo Trading Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marketing Manager
✨Tip Number 1
Familiarise yourself with the Acteol CRM system before applying. Since experience with this specific platform is essential, consider taking online courses or tutorials to enhance your knowledge and demonstrate your commitment to mastering it.
✨Tip Number 2
Network with professionals in the hospitality sector who have experience with CRM systems. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into best practices that you can mention during interviews.
✨Tip Number 3
Prepare to discuss your previous experiences in CRM implementation and management. Think of specific examples where you successfully drove customer engagement or improved processes, as these will showcase your problem-solving skills and strategic mindset.
✨Tip Number 4
Research StudySmarter's values and culture, particularly around Joyful Hospitality and Passion For Better. Be ready to articulate how your personal values align with theirs, as cultural fit is often just as important as technical skills in the hiring process.
We think you need these skills to ace Marketing Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your experience with CRM systems, particularly Acteol. Detail specific projects where you've successfully implemented or managed CRM strategies, showcasing your ability to drive customer engagement.
Showcase Data-Driven Skills: Since the role focuses on data-driven marketing, include examples of how you've used data to inform decisions and optimise campaigns. This could involve discussing metrics you've improved or insights you've derived from customer data.
Demonstrate Collaboration: The job requires working closely with various teams. Highlight instances where you've collaborated with IT, Marketing, or other departments to achieve a common goal, showing your ability to bridge the gap between technical and marketing teams.
Express Passion for Customer Experience: Convey your enthusiasm for enhancing customer experiences. Share any relevant initiatives you've led or participated in that focused on personalisation and customer loyalty, aligning with the company's values of Joyful Hospitality and Passion For Better.
How to prepare for a job interview at Prezzo Trading Ltd
✨Showcase Your CRM Expertise
Make sure to highlight your experience with the Acteol CRM system during the interview. Be prepared to discuss specific projects where you successfully implemented or managed CRM strategies, as this is a must-have for the role.
✨Demonstrate Data-Driven Decision Making
Prepare examples of how you've used data to drive marketing decisions in previous roles. Discuss how you turned customer insights into actionable strategies that enhanced engagement and loyalty.
✨Emphasise Collaboration Skills
Since the role requires working closely with various teams, be ready to share instances where you collaborated effectively with IT, Marketing, or other departments. Highlight your ability to communicate across different functions.
✨Align with Company Values
Familiarise yourself with the company's values such as Joyful Hospitality and Passion For Better. During the interview, express how your personal values align with theirs and how you can contribute to creating an inclusive community.
