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For Companies At a Glance
- Tasks: Provide technical support to customers and advisors, handling calls and emails daily.
- Company: Quilter is a top UK wealth manager, overseeing £119.4 billion in customer investments.
- Benefits: Enjoy 26 days holiday, a pension scheme, and flexible benefits tailored to you.
- Why this job: Join a dynamic team focused on continuous improvement and customer satisfaction.
- Qualifications: Experience in customer service and call handling is essential; financial services background is a plus.
- Other info: This is an entry-level, full-time role based in Southampton.
The predicted salary is between 24000 - 36000 £ per year.
Quilter Southampton, England, United Kingdom
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Quilter Southampton, England, United Kingdom
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About The Business
Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK’s best wealth manager for clients and their advisers. Quilter oversees £119.4 billion in customer investments (as at end December 2024). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.
Fixed Term Contract Duration – 6 Months
About The Business
Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK’s best wealth manager for clients and their advisers. Quilter oversees £119.4 billion in customer investments (as at end December 2024). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.
Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.
High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning.
At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve.
Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!
About The Role
Level: Level 2
Department: Operational Change and Improvement:
Location: Southampton
Contract type: Permanent
Join us in the role of Digital Service Technician where you\’ll embark on a journey of providing technical and process support to both our valued customers and advisors, as well as our dedicated internal operational teams. Your day-to-day will be dynamic, engaging in diverse tasks such as handling phone calls, responding to emails, and efficiently processing customer requests. Additionally, you\’ll play an important role in supporting our team\’s Analysts by assisting in incident management and facilitating system releases across all our digital services.
Your main responsibilities will involve providing exceptional support to customers and advisors, guiding them through the intricacies of our digital portals via phone and email correspondence. Internally, you\’ll be offering expert insights into our online services to support our various teams.
A critical aspect of your role will be identifying trends in customer and advisor interactions to assist Digital Analysts and Specialists in managing incidents, particularly in cases of performance or content issues with our online services.
Your dependability and dedication will drive excellence in supporting resolution of all reported issues surrounding our online propositions. By keenly identifying trends and advocating for changes, you\’ll champion improvements to enhance the user experience, benefiting both our team members and customers alike.
Your keen eye for opportunities will drive continuous improvement within our business, aiming to optimise online functionality for customers while streamlining team processes.
With a focus on effective communication, you\’ll leverage your insights to identify opportunities for change, fostering a culture of adaptability and growth.
During peak periods, you\’ll extend your support to the wider operations area, ensuring seamless service delivery to meet the demands of our customers and advisors. Upholding adherence to governance policies, you\’ll meticulously document agreements, ensuring compliance across all aspects of our operations.
About You
As an ideal candidate, you have great experience in call handling and customer service, adept at tailoring your approach to suit diverse audiences. Your proficiency in MS Office applications coupled with your agility in navigating new digital systems make you a valuable asset to our team.
Responsive to change, you exhibit strong organisational skills, effectively managing your workload in alignment with team and business priorities.
Having a background in financial services is preferred but not necessary, if you have extensive experience on the telephone, have computer skills, great customer service and align with our company values, we welcome you to apply.
#Quilter
Inclusion & Diversity
We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.
Values
Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.
Core Benefits
Holiday: 182 hours (26 days)
Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.
Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
Healthcare Cash Plan: Jersey employees only.
Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits.
In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.
Seniority level
-
Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Digital Service Technician-2 employer: Quilter
Contact Detail:
Quilter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Service Technician-2
✨Tip Number 1
Familiarise yourself with Quilter's digital services and platforms. Understanding how these systems work will not only help you in the role but also show your genuine interest during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in call handling. Practice responding to common customer queries and think about how you can tailor your communication style to different audiences.
✨Tip Number 3
Network with current or former employees of Quilter. They can provide valuable insights into the company culture and expectations for the Digital Service Technician role, which can help you stand out.
✨Tip Number 4
Demonstrate your adaptability by preparing examples of how you've successfully managed change in previous roles. This aligns with Quilter's focus on continuous improvement and responsiveness to customer needs.
We think you need these skills to ace Digital Service Technician-2
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and technical support. Emphasise any call handling skills and familiarity with digital systems, as these are crucial for the Digital Service Technician role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Quilter's values that resonate with you, such as their commitment to integrity and continuous improvement.
Showcase Relevant Skills: Highlight your proficiency in MS Office applications and any experience you have with incident management or customer interaction. Use examples to demonstrate how you've successfully handled similar tasks in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this position.
How to prepare for a job interview at Quilter
✨Showcase Your Customer Service Skills
As a Digital Service Technician, you'll be interacting with customers and advisors regularly. Be prepared to discuss your previous experiences in call handling and customer service, highlighting how you tailored your approach to meet diverse needs.
✨Demonstrate Technical Proficiency
Familiarise yourself with common digital tools and platforms, especially those related to financial services. During the interview, mention your proficiency in MS Office applications and any experience you have with navigating new digital systems.
✨Emphasise Adaptability and Organisation
Quilter values responsiveness to change. Be ready to share examples of how you've effectively managed your workload in fast-paced environments, aligning your priorities with team goals and business needs.
✨Align with Company Values
Quilter places great importance on integrity, curiosity, and teamwork. Research these values and think of ways you can demonstrate how your personal values align with theirs during the interview.
