Store Manager – Luxury Fashion

About us

One of the UK’s most successful and independent luxury fashion brands with global recognition, Jenny Packham has become the design house of choice for the world\’s most discerning women. The eponymous label comprises ready-to-wear and bridal collections, with a 30-year track record of success. The brand is renowned for its glamorous aesthetic and is positioned in the world\’s leading stores. Jenny Packham is regularly showcased on Hollywood\’s red carpets and worn by the most iconic, talented and influential women of our generation.

The role

We’re seeking a proven Store Manager with ambition, drive and passion for luxury retail. You will be experienced in working for an amazing brand, selling luxury products to high-end clientele. This is an exciting role for a self-motivated individual who thrives on ownership where you can contribute to the success and growth of the brand, in a fast paced, varied environment.

As the Store Manager you will ensure you and your team provide a first-class experience with confidence, passion and professionalism whilst maintaining a personal feel. You will serve and advise clients, demonstrating expert product knowledge and presenting products that meet the client’s needs to drive sales.

What you will be doing:

• Achieve and exceed sales targets for the Store, across RTW and Bridal
• Utilise data and reports to analyse results and put in place action plans to achieve targets
• Report to head office and management on customer information, trends, sales performance and specific KPIs
• Conduct market research and keep on top of trends within the local area, informing head office and management of pertinent commercial information
• Manage the team, ensuring all training and coaching to achieve sales goals, client satisfaction and repeat business. Ensure good communication with the team and head office.
• Welcome clients to the store for sales and fitting appointments, ensuring they receive a warm welcome and refreshments
• Manage appointments (RTW and Bridal), ensuring good timing and a quality understanding of client requirements
• Take delivery of stock, ensuring a good stock management process and quality check, with issues raised with head office as required
• Take ownership of stock, completing regular stock takes, highlighting and accounting for any anomalies and ensuring displays and stock levels are maintained within company standards
• Prepare and send shipments for head office and clients
• Be responsible for cash management, card payments and petty cash, maintaining appropriate records and liaising with finance
• Complete all required administrative paperwork and reports, improving the process where possible
• Responding to client enquiries, ensuring a timely and informative response
• Maintain the aesthetic of the boutique, including visual merchandising and high levels of housekeeping standards

What we need from you:

• Proven experience within luxury retail, in a supervisory / management role
• Results oriented, with a desire to achieve and exceed targets
• Reliable and trustworthy
• Outstanding customer service skills with a strong sense of luxury service and aesthetics
• Good commercial acumen with an understanding of what drives sales
• Good analytical skills and used to working with data
• Natural people manager with good coaching skills
• Self-motivated with the ability to work autonomously and with a strong sense of ownership
• A strong team player with a ‘can-do’ attitude to get the job done
• Confident and friendly disposition with strong communication skills
• Good computer skills particularly in the use of Word and excel, good at making processes electronic
• Additional languages would be an advantage

This is what you get in return…

• 23 days holiday plus bank holidays
• Monthly comission
• Uniform allowance (twice per year)
• Medicash – Healthcare cash plan including retail, travel and gym discounts
• Pension scheme – 3% employer and 5% employee contribution
• 35 hour working week