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- Tasks: Provide advanced IT support and troubleshoot complex issues for clients.
- Company: Join Nextech Group Limited, a dynamic IT services provider in Birmingham.
- Benefits: Enjoy hybrid working, ongoing training, and a supportive team culture.
- Why this job: Be part of a fast-growing MSP and work with cutting-edge technologies.
- Qualifications: Experience in 3rd line support, strong technical skills, and a client-focused approach required.
- Other info: Full UK driving licence needed; competitive salary based on experience.
The predicted salary is between 28800 - 42000 £ per year.
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Nextech Group Limited provided pay range
This range is provided by Nextech Group Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Nextech Group Limited
Location: Birmingham
Are you a highly skilled 3rd Line IT Support Engineer with experience working in a Managed Service Provider (MSP) environment? Are you ready to take on complex technical challenges, lead client solutions, and support a wide range of modern IT infrastructure? If so, we want to hear from you.
About the Role
We’re looking for a talented and experienced 3rd Line Engineer to join our growing Birmingham-based team. This is a senior technical role where you\’ll handle escalated issues, assist with project delivery, and act as a key technical point of contact for our clients.
You’ll be working across a variety of platforms and environments—supporting everything from on-prem infrastructure to modern cloud technologies. The ideal candidate will have strong troubleshooting skills, excellent customer service, and a solid MSP background.
Key Responsibilities
- Provide advanced (3rd line) technical support across servers, networks, cloud platforms, and end-user systems
- Troubleshoot and resolve complex IT incidents and service requests
- Act as an escalation point for the 1st and 2nd line teams
- Deploy and support Microsoft 365 and Azure-based solutions
- Maintain and troubleshoot network infrastructure – switches, firewalls, routers, VPNs
- Deliver and support IT infrastructure projects (e.g. server migrations, cloud adoption, network upgrades)
- Create and maintain clear documentation of systems, processes, and client environments
- Liaise with vendors and third parties where required to resolve issues or implement solutions
- Visit client sites when necessary to perform installations, upgrades, or troubleshooting
What We’re Looking For
- Proven experience in a 3rd line support role, ideally within an MSP environment
- Strong technical skills across Microsoft technologies including Microsoft 365, Azure AD, Exchange Online, Teams, Intune
- Solid knowledge of Windows Server environments, virtualisation (Hyper-V/VMware), and networking fundamentals
- Hands-on experience with network equipment (switches, firewalls, routers – ideally Cisco, Ubiquiti, or DrayTek)
- Familiarity with backup, disaster recovery and security solutions
- Excellent problem-solving ability and a proactive, can-do attitude
- Strong communication skills and a client-focused approach
- Full UK driving licence
- Competitive salary (based on experience)
- Hybrid working (office, home, and client site as needed)
- Ongoing training and development opportunities
- Supportive team culture in a fast-growing MSP
- Exposure to a wide range of technologies and environments
If you’re a confident, capable 3rd Line MSP Engineer looking to join a dynamic and forward-thinking IT services provider in Birmingham, we’d love to hear from you.
Apply now to take the next step in your IT career.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Information Services and Computer and Network Security
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3rd Line MSP Engineer employer: Nextech Group Limited
Contact Detail:
Nextech Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line MSP Engineer
✨Tip Number 1
Make sure to highlight your experience in a Managed Service Provider (MSP) environment during any conversations. This is crucial as the role specifically requires familiarity with MSP operations, so be ready to discuss your past roles and responsibilities.
✨Tip Number 2
Brush up on your technical skills related to Microsoft technologies, especially Microsoft 365 and Azure. Being able to confidently discuss your hands-on experience with these platforms will set you apart from other candidates.
✨Tip Number 3
Prepare to demonstrate your problem-solving abilities through real-life examples. The interviewers will likely ask about complex issues you've resolved, so think of specific scenarios where you showcased your troubleshooting skills.
✨Tip Number 4
Familiarise yourself with the latest trends in IT infrastructure, particularly around cloud technologies and network security. Showing that you're up-to-date with industry developments can impress potential employers and show your commitment to continuous learning.
We think you need these skills to ace 3rd Line MSP Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a 3rd line support role, especially within an MSP environment. Emphasise your technical skills with Microsoft technologies, cloud platforms, and networking fundamentals.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving abilities and proactive attitude. Mention specific examples of how you've successfully handled complex IT incidents or projects in the past.
Highlight Relevant Skills: In your application, clearly outline your hands-on experience with network equipment and familiarity with backup and security solutions. This will demonstrate your readiness for the technical challenges of the role.
Showcase Communication Skills: Since strong communication is key in this role, include examples of how you've effectively liaised with clients or vendors in previous positions. This will help convey your client-focused approach.
How to prepare for a job interview at Nextech Group Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft technologies, especially Microsoft 365 and Azure. Highlight specific projects where you've deployed or supported these solutions, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about complex IT incidents you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your troubleshooting skills and proactive approach.
✨Emphasise Customer Service
As a 3rd Line Engineer, you'll be a key point of contact for clients. Share examples of how you've provided excellent customer service, particularly in high-pressure situations, to illustrate your client-focused mindset.
✨Prepare Questions for the Interviewers
Have insightful questions ready about the company's culture, team dynamics, and ongoing training opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
