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- Tasks: Provide advanced IT support and troubleshoot complex issues for clients.
- Company: Join Nextech Group Limited, a dynamic IT services provider in Birmingham.
- Benefits: Enjoy hybrid working, ongoing training, and a supportive team culture.
- Why this job: Be part of a fast-growing MSP and work with cutting-edge technologies.
- Qualifications: Experience in 3rd line support, strong technical skills, and a client-focused approach required.
- Other info: Full UK driving licence needed; competitive salary based on experience.
The predicted salary is between 28800 - 42000 £ per year.
3rd Line MSP Engineer – £45,000
Location: Birmingham (hybrid)
Salary: £45,000
Are you an experienced 3rd Line Engineer with a passion for solving complex technical issues in a fast-paced Managed Service Provider (MSP) environment?
We\’re looking for a skilled and motivated professional to join our growing team, supporting a diverse portfolio of clients across multiple industries.
Key Responsibilities
- Provide 3rd line technical support for escalated incidents and service requests.
- Troubleshoot and resolve complex issues across servers, networks, and cloud infrastructure.
- Manage, maintain, and optimise Microsoft 365, Azure AD, and related environments.
- Support firewall, VPN, and network security solutions (e.g. Fortinet, Sophos, Cisco).
- Implement new technologies, upgrades, and migrations for client systems.
- Work closely with 1st and 2nd line teams to ensure smooth escalation and knowledge sharing.
- Participate in project delivery, system documentation, and continual service improvement.
Essential Skills & Experience
- Proven experience in a 3rd Line or Senior Infrastructure Engineer role within an MSP.
- Strong knowledge of Windows Server, Active Directory, Group Policy, DNS/DHCP.
- Experience with Microsoft 365, Exchange Online, Azure, Intune, and SharePoint.
- Solid understanding of networking concepts (VLANs, VPNs, routing, firewalls).
- Familiarity with virtualization technologies (VMware, Hyper-V).
- Excellent troubleshooting, communication, and client-facing skills.
Desirable
- Relevant certifications (Microsoft, CompTIA, VMware, or similar).
- Exposure to backup, DR, and monitoring tools (Veeam, Datto, SolarWinds, etc.).
- Scripting or automation skills (PowerShell preferred).
Why Join Us?
- Competitive salary up to £45,000.
- Hybrid working and flexible schedule.
- Paid training and certification support.
- Friendly, collaborative team culture with real progression opportunities.
- Varied technical environment – no two days the same.
If you think this role could be the ideal next step for you, please apply with an up-to-date CV to be put forward.
3rd Line MSP Engineer employer: Nextech Group Limited
Contact Detail:
Nextech Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line MSP Engineer
✨Tip Number 1
Make sure to highlight your experience in a Managed Service Provider (MSP) environment during any conversations. This is crucial as the role specifically requires familiarity with MSP operations, so be ready to discuss your past roles and responsibilities.
✨Tip Number 2
Brush up on your technical skills related to Microsoft technologies, especially Microsoft 365 and Azure. Being able to confidently discuss your hands-on experience with these platforms will set you apart from other candidates.
✨Tip Number 3
Prepare to demonstrate your problem-solving abilities through real-life examples. The interviewers will likely ask about complex issues you've resolved, so think of specific scenarios where you showcased your troubleshooting skills.
✨Tip Number 4
Familiarise yourself with the latest trends in IT infrastructure, particularly around cloud technologies and network security. Showing that you're up-to-date with industry developments can impress potential employers and show your commitment to continuous learning.
We think you need these skills to ace 3rd Line MSP Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a 3rd line support role, especially within an MSP environment. Emphasise your technical skills with Microsoft technologies, cloud platforms, and networking fundamentals.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving abilities and proactive attitude. Mention specific examples of how you've successfully handled complex IT incidents or projects in the past.
Highlight Relevant Skills: In your application, clearly outline your hands-on experience with network equipment and familiarity with backup and security solutions. This will demonstrate your readiness for the technical challenges of the role.
Showcase Communication Skills: Since strong communication is key in this role, include examples of how you've effectively liaised with clients or vendors in previous positions. This will help convey your client-focused approach.
How to prepare for a job interview at Nextech Group Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft technologies, especially Microsoft 365 and Azure. Highlight specific projects where you've deployed or supported these solutions, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about complex IT incidents you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your troubleshooting skills and proactive approach.
✨Emphasise Customer Service
As a 3rd Line Engineer, you'll be a key point of contact for clients. Share examples of how you've provided excellent customer service, particularly in high-pressure situations, to illustrate your client-focused mindset.
✨Prepare Questions for the Interviewers
Have insightful questions ready about the company's culture, team dynamics, and ongoing training opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
