Service Desk Team Leader

Service Desk Team Leader

Manchester Full-Time 30000 - 70000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Lead a team of engineers to resolve technical issues and ensure excellent customer support.
  • Company: Join a top Manchester MSP with 20+ years in Cloud, Security, and Infrastructure.
  • Benefits: Enjoy a salary up to £50,000, hybrid working, and 25 days holiday plus your birthday off.
  • Why this job: Be part of a growing company that values training, development, and employee well-being.
  • Qualifications: Strong expertise in Modern Workplace solutions and experience in leading teams required.
  • Other info: Great opportunities for personal and technical growth await you!

The predicted salary is between 30000 - 70000 £ per year.

Service Desk Team Leader

Manchester (3x a week)

Up to £50,000

A leading Manchester-based Managed Service Provider (MSP) is looking for a Service Desk Team Leader to support its growing client portfolio. Over the past 20+ years, this MSP has become a major player in its sector, covering all aspects of Cloud, Security, and Infrastructure for clients across the UK.

As the Service Desk Team Leader, you’ll support a team of seven 2nd and 3rd line engineers, ensuring prompt resolution of technical issues and delivering outstanding customer support, with a focus on the Modern Workplace tech stack. In this role, you’ll be instrumental in maintaining high levels of customer satisfaction and optimising operational efficiency.

You’ll be a great fit for this role if you:

  • Have strong technical expertise in Modern Workplace solutions (e.g. Azure, Citrix, and the Microsoft stack), alongside ITIL best practices and relevant technical accreditations.
  • Bring experience in leading and mentoring engineers, ensuring high-quality service delivery.
  • Have prior experience within an MSP or a similar client-facing industry.

What’s in it for you as their Service Desk Team Leader:

  • Salary up to £50,000
  • 25 days\’ holiday, with the option to buy/sell days, plus your birthday off
  • Hybrid working (on-site Monday to Wednesday, remote Thursday and Friday)
  • Ongoing support for training and development
  • Healthcare cash plans
  • Enhanced maternity, paternity, and adoption pay
  • Discounts on events at the AO Arena

This is a fantastic opportunity to join a growing Manchester MSP that is investing heavily in its people and consistently winning new business. You’ll have real opportunities for both technical and personal growth.

Apply now to learn more!

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Service Desk Team Leader employer: Maxwell Bond

Join a dynamic and forward-thinking Managed Service Provider in Manchester, where your role as a Service Desk Team Leader will not only enhance your technical skills but also allow you to lead a dedicated team in delivering exceptional customer support. With a strong emphasis on employee development, hybrid working options, and a supportive work culture, this company is committed to investing in its people while providing a rewarding environment that fosters both personal and professional growth.
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Contact Detail:

Maxwell Bond Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Service Desk Team Leader

✨Tip Number 1

Familiarise yourself with the Modern Workplace tech stack, especially Azure and Citrix. Being able to discuss specific projects or experiences related to these technologies during your interview will demonstrate your expertise and enthusiasm for the role.

✨Tip Number 2

Highlight your leadership experience by preparing examples of how you've successfully mentored or led teams in the past. This will show that you can effectively manage the team of engineers and maintain high service delivery standards.

✨Tip Number 3

Research the company’s recent projects and client portfolio. Being knowledgeable about their work will allow you to tailor your responses and show genuine interest in contributing to their success.

✨Tip Number 4

Prepare to discuss ITIL best practices and how you've implemented them in previous roles. This will demonstrate your commitment to maintaining operational efficiency and high customer satisfaction, which is crucial for this position.

We think you need these skills to ace Service Desk Team Leader

Technical Expertise in Modern Workplace Solutions
Knowledge of Azure and Citrix
Proficiency in the Microsoft Tech Stack
ITIL Best Practices
Leadership and Mentoring Skills
Customer Service Excellence
Problem-Solving Skills
Operational Efficiency Optimisation
Experience in Managed Service Provider (MSP) Environment
Team Management
Communication Skills
Conflict Resolution
Time Management
Adaptability to Change

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your experience with Modern Workplace solutions, such as Azure and Citrix. Emphasise any leadership roles you've held, particularly in a Managed Service Provider environment.

Craft a Compelling Cover Letter: In your cover letter, express your passion for customer support and operational efficiency. Mention specific examples of how you've led teams to success and improved service delivery in previous roles.

Highlight Relevant Certifications: List any relevant technical accreditations and ITIL certifications prominently in your application. This will demonstrate your commitment to best practices and your technical expertise.

Showcase Soft Skills: Don't forget to mention your soft skills, such as communication and mentoring abilities. These are crucial for a Service Desk Team Leader role, so provide examples of how you've effectively supported and developed your team.

How to prepare for a job interview at Maxwell Bond

✨Showcase Your Technical Expertise

Make sure to highlight your strong technical knowledge in Modern Workplace solutions like Azure and Citrix. Be prepared to discuss specific projects or experiences where you successfully implemented these technologies.

✨Demonstrate Leadership Skills

As a Service Desk Team Leader, you'll need to lead and mentor your team. Share examples of how you've previously managed teams, resolved conflicts, or improved service delivery to showcase your leadership capabilities.

✨Familiarise Yourself with ITIL Practices

Since the role requires knowledge of ITIL best practices, brush up on these principles before the interview. Be ready to explain how you've applied ITIL methodologies in past roles to enhance operational efficiency.

✨Prepare for Customer-Focused Scenarios

Given the emphasis on customer satisfaction, think of scenarios where you've gone above and beyond for clients. Prepare to discuss how you handle difficult situations and ensure high-quality service delivery.

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