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For Companies At a Glance
- Tasks: Engage with drivers, gather feedback, and enhance their experience.
- Company: Join AO, a passionate company dedicated to customer happiness and innovation.
- Benefits: Enjoy 33 days holiday, exclusive discounts, and a solid pension scheme.
- Why this job: Be part of a vibrant team making a real difference in the logistics world.
- Qualifications: Customer service experience preferred; strong communication skills essential.
- Other info: Flexible shifts for a great work-life balance in a supportive environment.
A fantastic opportunity to join an award-winning company. With favourable shift patterns to allow an excellent work life balance. We offer employee discount along with a growing list of other perks including simply health and a pension plan.
As our Driver Quality Advisor, you will work closely with the self-employed drivers, client support team, quality team and our depots.
- Salary: £12.29 per hour
- Hours: 37.5 hours between 8am-8pm
- Shift pattern: 5 days out of 7
- Job Type: Full-time- 6 month FTC
- Location: AO Latchford Building, AO Logistics, Weston Road, Crewe CW1 6GH
Here\’s What You Can Expect To Be Doing
Our Driver Quality Advisor will be the voice of the quality team to the drivers. They will engage in regular calls with our drivers on the road, develop a positive relationship with them, listen to feedback and concerns and advise them on how to improve their results.
* Working with depots to assist crews to deliver great customer service.
* Checking in with drivers to gather opinions on a variety of subjects.
* Keeping drivers up to date on any innovations.
* Increase retention of self-employed drivers through two way conversations.
A Few Things About You
- Experience in customer service or customer facing roles preferable.
* Able to remain calm and focussed under pressure.
* Consistent positive attitude and telephone manner
* Basic Excel knowledge
* Able to communicate effectively.
A Bit About Us
At AO, we want to make sure our customers are happy. When they have a smile on their face, we know we’ve done a good job. It’s at the heart of everything we do, and it’s why our logo is always smiling.
When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).
We’re passionate, relentless and full of beans, determined to make a difference and change the world for the better. From massive changes to tiny tweaks – making a difference is what keeps us driven.
It started at a pub in Bolton with a £1 bet and a belief that things could be done better!
- 33 days holiday
- At least 5% contribution pension scheme
- Exclusive Staff Discount
- Enhanced Maternity, Paternity and Adoption Packages
- Expression of wish service
- Make a difference days (x2 fully paid charity days a year)
- Share-save Scheme
To see all our benefits and perks, visit our AO Benefits page.
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Driver Quality Advisor employer: AO.com
Contact Detail:
AO.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Quality Advisor
✨Tip Number 1
Familiarise yourself with AO's values and mission. Understanding what drives the company will help you align your conversations with the drivers and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be engaging with drivers regularly, being able to convey information clearly and positively is crucial for building those relationships.
✨Tip Number 3
Brush up on your Excel skills. While basic knowledge is required, being comfortable with data management can help you track driver feedback and performance more effectively.
✨Tip Number 4
Prepare to discuss how you handle pressure and maintain a positive attitude. Think of examples from past experiences where you've successfully managed challenging situations, as this will resonate well with the role's requirements.
We think you need these skills to ace Driver Quality Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or customer-facing roles. Emphasise any skills that demonstrate your ability to remain calm under pressure and communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Driver Quality Advisor role. Mention specific examples of how you've successfully engaged with customers or resolved issues in previous positions.
Highlight Relevant Skills: In your application, be sure to mention your basic Excel knowledge and any other technical skills that may be relevant to the role. This will show that you are prepared for the tasks involved.
Showcase Your Positive Attitude: Throughout your application, convey your consistent positive attitude and telephone manner. Use language that reflects your passion for customer satisfaction and your commitment to making a difference.
How to prepare for a job interview at AO.com
✨Show Your Customer Service Skills
As a Driver Quality Advisor, you'll be interacting with drivers regularly. Highlight your experience in customer service roles during the interview, and share specific examples of how you've successfully handled customer concerns or feedback.
✨Demonstrate Effective Communication
Effective communication is key for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you had to communicate complex information simply.
✨Stay Calm Under Pressure
The job may involve handling challenging situations. Be ready to discuss times when you remained calm and focused under pressure. This will show that you can handle the demands of the role.
✨Familiarise Yourself with the Company
Research AO and its values before the interview. Understanding their mission and how they engage with their drivers will help you align your answers with what they are looking for in a candidate.
