Debt Control Assistant

Debt Control Assistant
Location: Newcastle city centre
Salary: £25,000 + Benefits
Contract Type: Full-Time, Permanent, office based

Hours: 37.5 hours per week 9.00am-5.30pm (Mon-Fri)

Role Overview
As a Debt Control Assistant, you will play a vital role in managing and recovering outstanding debts within the business. This will involve extensive communication with both individual and corporate debtors, ensuring payment is made within agreed terms while maintaining strong working relationships across the company.

Main Responsibilities

• Client Relations: Build and maintain effective relationships with Client Service Directors and other internal teams to drive cash collections.
• Debt Recovery: Liaise with debtors via telephone, email, or letter to recover money owed, ensuring all payments are made within agreed terms.
• Issue Resolution: Investigate queries, negotiate payment dates and resolve complex issues with the support of senior team members.
• Internal Coordination: Work closely with teams from various departments, including Legal and Operations, to ensure efficient collections and resolution of outstanding debts.
• Risk Management: Identify early signs of financial distress and work with relevant stakeholders to mitigate risks and reduce exposure.
• Escalation & Legal Recovery: Escalate accounts to legal recovery if necessary, maintaining awareness throughout the process and assisting with responses should the case progress to court.
• Administrative Support: Manage your workload effectively, ensuring high-quality customer service is maintained and administrative tasks are completed in a timely manner.

What We Ask of You

• Communication Skills: Strong verbal and written communication skills with the ability to problem-solve in a dynamic environment.
• Attention to Detail: A high level of accuracy and attention to detail is essential.
• Volume Management: Ability to manage high volumes of work while maintaining a high standard of service.
• Experience in Similar Roles: Previous experience in an office environment, ideally in a credit control or administrative role, would be advantageous.

Experience Required

• Proficient in Microsoft Office applications (Excel, Outlook, Word).
• Experience in telephone-based communications (both inbound and outbound calls).
• Strong administrative experience with a high volume of paperwork.
• Credit control experience would be beneficial but not essential.
• Professional services or similar industry experience is an advantage.

Why Join?

• Work within a high-growth, innovative business that is reshaping the industry.
• Be part of a supportive, collaborative team that values your contributions.
• Competitive salary and benefits package.

NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.

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