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- Tasks: Support families by arranging meaningful funeral services with care and compassion.
- Company: Join E.H Crouch Funeral Directors, a respected name in providing heartfelt funeral services.
- Benefits: Enjoy a competitive salary, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives during their most challenging times.
- Qualifications: No specific experience required; just bring your empathy and organisational skills.
- Other info: This role involves travel between locations, offering variety in your workday.
The predicted salary is between 20600 - 29500 £ per year.
Position:
Funeral Service Specialist Location:
E.H Crouch Funeral Directors, Letchworth Job Type:
20 Hours per week, (9.30am – 2.30pm, Monday to Friday) Salary:
£13,384.80 per annum
We\’re looking for an empathetic and well-organised individual to join our team at E.H Crouch Funeral Directors as a Funeral Service Specialist (Level One). You\’ll be the first-person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Based at our branch in Leigh on Sea, you\’ll take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you\’ll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Why This Role Matters… Being a Funeral Service Specialist means playing a central part in one of life\’s most significant moments. You\’re often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact and Responsibilities… This role calls for empathy, confidence, and attention to detail. It\’s about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.
As a Funeral Services Specialist (Level One), you will:
Supporting families with empathy, professionalism, and attention to detail Arrange funerals that meet family wishes, cultural practices, and legal requirements – arranging funerals with clarity, compassion and precision, offering all relevant products Oversee day-to-day branch operations, including administration and presentation Liaise with suppliers such as ministers, celebrants, and florists Lead chapel visits, as required, supporting the families with their requests Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch Represent the branch in the local community and contribute to outreach Train in Funeral Conducting to assist with ceremonial duties during peak times Uphold Dignity\’s standards of professionalism, care, and service Skills and Knowledge… We\’re looking for someone with/is:
Compassion, calmness, and empathy in emotionally sensitive situations Communication, organisation, and administrative skills – confident with legal paperwork Confident working independently, with branch-level responsibility Comfortable in settings where the deceased may be resting, including chapel visits Willingness to work flexibly (including weekends/on-call if needed) A Full UK Driving Licence (desirable, not essential) – Ability to travel to client homes and local branches is important Experience in customer service, care, or admin (beneficial – complete training is provided) What We Offer…
Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme. Commission Potential: up to £2,000.00 OTE per annum Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements. Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family\’s future. Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing. Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays. Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement. What are the next steps? To join us in this role, hit the \’apply\’ button to submit your application, and a member of our Talent Acquisition Team will be in touch!
About Us We are Dignity, one of the UK\’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK\’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
We are now building the UK\’s leading end-of-life company. As part of the Dignity Group, we also operate Farewill, the country\’s most prominent will writer and one of the UK\’s top probate providers, giving families support not just at the funeral, but before and after as well.
Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care. Here to help whenever you need us.
FCA Statement The FCA regulates us so that some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you\’re from, and whatever your life looks like, we\’d love to hear from you. And if there\’s anything you need to make the process more accessible, please let us know.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable.
We reserve the right, depending on the number of applications received, to close or extend the closing dates for positions. Therefore, we recommend submitting your application as early as possible. TPBN1_UKTJ
Funeral Service Arranger employer: Dignity Funerals Limited
Contact Detail:
Dignity Funerals Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Arranger
✨Tip Number 1
Familiarise yourself with the local area and the specific communities served by E.H Crouch Funeral Directors. Understanding the cultural and emotional needs of these communities can help you connect better during interviews.
✨Tip Number 2
Demonstrate your compassion and organisational skills through real-life examples. Think of situations where you've had to manage sensitive situations or provide support to others, as this will resonate well with the values of a funeral service arranger.
✨Tip Number 3
Network with professionals in the funeral industry. Attend local events or join online forums to meet people who work in similar roles. This can provide insights into the job and may even lead to referrals.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. Inquiring about the company culture, team dynamics, and how they support their staff can show your genuine interest in the role and help you stand out.
We think you need these skills to ace Funeral Service Arranger
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Mobile Funeral Service Arranger position. Understand the key responsibilities and required skills, such as compassion and organisation, to tailor your application accordingly.
Craft a Personal Statement: Write a personal statement that reflects your understanding of the role and your passion for providing support during difficult times. Highlight any relevant experience or skills that demonstrate your suitability for this compassionate position.
Tailor Your CV: Ensure your CV is tailored to the funeral service industry. Include any previous experience in customer service, care roles, or similar positions that showcase your ability to handle sensitive situations with empathy and professionalism.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Dignity Funerals Limited
✨Show Your Compassion
As a Funeral Service Arranger, empathy is key. Be prepared to share examples of how you've shown compassion in previous roles or situations, as this will demonstrate your suitability for the sensitive nature of the job.
✨Highlight Your Organisational Skills
This role requires excellent organisational abilities. Discuss any relevant experience you have in managing schedules, coordinating events, or handling multiple tasks simultaneously to show that you can thrive in a dynamic environment.
✨Research E.H Crouch Funeral Directors
Familiarise yourself with the company’s values and services. Understanding their approach to funeral care will allow you to tailor your responses and show genuine interest in becoming part of their team.
✨Prepare for Scenario Questions
You may be asked how you would handle specific situations related to the role. Think about potential scenarios you might face and prepare thoughtful responses that reflect your problem-solving skills and ability to remain calm under pressure.
