Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with telecoms and networking issues, troubleshooting and problem-solving daily.
- Company: Join a dynamic team in Telford focused on innovative communication solutions.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and opportunities for growth.
- Why this job: Be part of a tech-savvy culture that values customer service and teamwork.
- Qualifications: Experience in telecoms or networking is essential; passion for technology is a must.
- Other info: This role offers a chance to develop your skills in a supportive environment.
The predicted salary is between 26000 - 36400 £ per year.
1 day ago Be among the first 25 applicants
Nextech Group Limited provided pay range
This range is provided by Nextech Group Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Nextech Group Limited
Job Title: Unified Communications (UC) Support Engineer
Location: Telford
Salary: £26,000 per annum + Quarterly KPI Bonus
Are you passionate about technology and customer service?
Do you have experience in telecoms, networking or Unified Communications and enjoy troubleshooting and problem-solving?
We’re looking for a motivated Unified Communications Support Engineer to join our support team in Telford.
What You\’ll Be Doing
- Deliver high-quality technical support to business customers via phone, email, and remote tools
- Assist with the setup, configuration, and troubleshooting of business internet and hosted telephony systems
- Diagnose and resolve issues related to call quality, system configuration, registration failures, and hardware/software problems
- Provide guidance on standard procedures and escalate more complex issues to senior engineers
- Proactively suggest improvements to support tools, documentation, and processes
What You\’ll Need
- 1–3 years of technical support experience (preferably within telecoms or UC environments)
- knowledge of hosted telephony, IP networking, and connectivity (e.g. routers, VoIP)
- Familiarity with UC platforms such as Gamma Horizon, Cisco Webex, iPECS, or similar
- Strong troubleshooting and diagnostic skills
- Excellent verbal and written communication with the ability to simplify technical concepts
- Experience using helpdesk/ticketing systems
- A collaborative, customer-first attitude and ability to stay calm under pressure
- Quarterly KPI bonus
- On-site parking
- Access to our Employee Rewards Scheme
- Regular staff events and social days out
- A friendly, supportive work environment focused on career growth
If you\’re looking to grow your career in the Tech/Unified Communications field and want to join a supportive, forward-thinking team, please apply with an up-to-date CV.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Information Services and Computer and Network Security
Referrals increase your chances of interviewing at Nextech Group Limited by 2x
Get notified about new Support Engineer jobs in Telford, England, United Kingdom.
Halesowen, England, United Kingdom 3 weeks ago
Walsall, England, United Kingdom 1 week ago
Staffordshire, England, United Kingdom 6 days ago
More, England, United Kingdom 1 month ago
Stone, England, United Kingdom 3 weeks ago
Telford, England, United Kingdom 2 days ago
Control System Technical Support Engineer
Telford, England, United Kingdom 1 month ago
Stafford, England, United Kingdom 1 week ago
Cannock Wood, England, United Kingdom 1 week ago
Oldbury, England, United Kingdom 1 week ago
Control Systems Technical Support Engineer
Telford, England, United Kingdom 4 days ago
Oldbury, England, United Kingdom 1 week ago
Willenhall, England, United Kingdom 3 weeks ago
Stafford, England, United Kingdom 2 weeks ago
Stafford, England, United Kingdom 2 days ago
IT Infrastructure and Cloud Support Engineer
Stafford, England, United Kingdom 6 days ago
Swindon, England, United Kingdom 7 hours ago
Willenhall, England, United Kingdom 1 day ago
Brownhills, England, United Kingdom 1 month ago
Swindon, England, United Kingdom 1 day ago
SMART Meter Engineer Support Agent – Dual Fuel – Edinburgh & Glasgow
Kingswinford, England, United Kingdom 1 month ago
Telford, England, United Kingdom 4 weeks ago
Telford, England, United Kingdom 2 weeks ago
Dudley, England, United Kingdom 4 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Unified Communications Support Engineer employer: Nextech Group Limited
Contact Detail:
Nextech Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unified Communications Support Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in Unified Communications technology. Being knowledgeable about current tools and platforms will not only help you during interviews but also show your genuine interest in the field.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in telecoms and networking. Prepare to discuss specific scenarios where you've successfully resolved technical issues, as this will demonstrate your problem-solving abilities.
✨Tip Number 3
Network with professionals in the Unified Communications space. Attend relevant meetups or online forums to connect with others in the industry, which can lead to valuable insights and potential referrals.
✨Tip Number 4
Research StudySmarter's approach to customer service and support. Understanding our values and how we operate will allow you to tailor your conversations and show that you're a great fit for our team.
We think you need these skills to ace Unified Communications Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Unified Communications Support Engineer position. Tailor your application to highlight your relevant experience in telecoms, networking, or Unified Communications.
Highlight Technical Skills: Make sure to emphasise your technical skills related to Unified Communications and troubleshooting. Include specific tools or technologies you have worked with that are relevant to the role.
Showcase Customer Service Experience: Since the role involves customer service, provide examples of how you've successfully assisted customers in the past. This could include resolving issues, providing support, or improving customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also expresses your passion for technology and customer service. Explain why you want to work for this company and how you can contribute to their success.
How to prepare for a job interview at Nextech Group Limited
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share specific examples of how you've engaged with telecoms or networking in the past, and discuss any relevant projects or experiences that highlight your passion.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully troubleshot issues in Unified Communications or related fields. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical thinking.
✨Highlight Customer Service Experience
Since the role involves customer interaction, be ready to talk about your experience in providing excellent customer service. Share instances where you went above and beyond to assist a customer, and how that experience has shaped your approach to support.
✨Research the Company
Familiarise yourself with the company's values, mission, and recent developments in the Unified Communications space. This will not only help you tailor your responses but also demonstrate your genuine interest in joining their team.
