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- Tasks: Assist customers with service inquiries and ensure their needs are met.
- Company: Join a dynamic team at our Prep Centre in Linwood, focused on customer satisfaction.
- Benefits: Enjoy 33 days' holiday, retail discounts, private healthcare, and a pension scheme.
- Why this job: Be part of a supportive culture with opportunities for training and career progression.
- Qualifications: No specific qualifications required; just a passion for helping others!
- Other info: Flexible working hours and a friendly team environment await you.
The predicted salary is between 28800 - 43200 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Volkswagon branch in Linwood
We offer:
- 33 days\’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more…
Hours
Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am – 12pm
About the role
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.
We\’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it\’s first thing on a manic Monday or last thing on a Friday afternoon.
This customer-facing role will be a great fit for someone who\’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Liaising with the workshop and bodyshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
Essential skills
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
- Able to prioritise your workload
- Ability and willingness to work within defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
Nice to have (but not essential)
- Experience of upselling products or services
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark , visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Advisor employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with our services and products. Understanding what we offer at the Prep Centre in Linwood will help you engage confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current employees or industry professionals. Connecting with those who work in similar roles can provide valuable insights into the day-to-day responsibilities of a Service Advisor and may even lead to a referral.
✨Tip Number 3
Prepare for common interview questions specific to customer service roles. Think about scenarios where you've successfully resolved customer issues, as this will showcase your problem-solving skills and ability to handle challenging situations.
✨Tip Number 4
Showcase your communication skills during the interview. As a Service Advisor, you'll need to interact with customers effectively, so practice articulating your thoughts clearly and confidently to make a great impression.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Service Advisor. Tailor your application to highlight relevant experience and skills that match what they are looking for.
Craft a Compelling CV: Make sure your CV is up-to-date and clearly outlines your previous experience in customer service or automotive roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to excel as a Service Advisor.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific reasons why you want to work at their Prep Centre in Linwood and how your skills can contribute to their team.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Arnold Clark
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their mission and how they operate will help you align your answers with what they are looking for in a Service Advisor.
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be interacting with customers regularly. Prepare examples from your past experiences that demonstrate your ability to handle customer inquiries, resolve issues, and provide excellent service.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and opportunities for training and progression. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Dress Appropriately
First impressions matter! Dress smartly and professionally for your interview. This not only reflects your seriousness about the role but also aligns with the professional environment of a Service Advisor.
