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- Tasks: Provide top-notch support and service to clients in the telecommunications sector.
- Company: Join a dynamic team dedicated to delivering exceptional customer experiences.
- Benefits: Enjoy a competitive salary, supportive work culture, and opportunities for growth.
- Why this job: Be the first point of contact, making a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Work Monday to Friday, 8:30am-5pm in Nottingham.
The predicted salary is between 20317 - 28375 £ per year.
Job Description
First Line SupportHours: MondayFriday 8:30am-5pmSalary: £25,396.80Location: NottinghamWe are looking for a proactive and customer-focused First Line Support to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering exceptional service and support. This role requires excellent communication skills, a problem-solving mindset, and the ability to provide tailored solutions to ensure a positive customer experience.Key ResponsibilitiesCustomer Interaction: Respond to customer queries via phone, email and chat in a prompt, friendly, and professional manner.Issue Resolution: Provide first-line technical support for broadband, mobile, and phone line issues, escalating complex cases when necessary.Order and Asset Management: Process customer orders accurately and update asset records as needed.Record Maintenance: Maintain and update customer records using CRM systems to ensure data accuracy and continuity.Follow-Up and Satisfaction: Proactively follow up on unresolved or escalated issues to ensure customer satisfaction and resolution.Internal Collaboration: Liaise with internal teams and management to share insights, customer feedback, and relevant reports.Customer Retention: Build rapport and foster long-term relationships with clients to promote loyalty and retention.Required Skills & ExperienceStrong verbal and written communication skills with a customer-centric approach.Ability to assess customer needs and deliver clear, effective solutions.Experience in the Telecommunications sector is preferred but not essential.Proficiency with CRM systems and familiarity with customer support tools.Strong problem-solving and organisational abilities, with attention to detail.Ability to manage multiple tasks efficiently in a fast-paced environment.Competency with Microsoft Office 365, particularly Excel, is desirable.*Please note that unfortunately this role does not provide visa sponsorship opportunities, all candidates must have the right to work in the UK.SCG is proud to be an equal opportunities employer.We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.We are committed to supporting applicants with disabilities.
We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.TPBN1_UKTJ
First Line Support employer: Southern Communications Ltd
Contact Detail:
Southern Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support
✨Tip Number 1
Familiarise yourself with common telecommunications issues and solutions. This knowledge will not only help you in interviews but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. Being the first point of contact means you need to convey information clearly and effectively, so honing these skills can set you apart.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for at StudySmarter will help you align your answers during the interview and show that you're a great fit for our team.
✨Tip Number 4
Prepare questions to ask us about the role and the team. This shows your genuine interest in the position and helps you assess if it's the right fit for you as well.
We think you need these skills to ace First Line Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the First Line Support position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer support or telecommunications. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving abilities.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've successfully handled customer inquiries or technical issues in the past, showcasing your communication skills and proactive approach.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a First Line Support role.
How to prepare for a job interview at Southern Communications Ltd
✨Showcase Your Communication Skills
As a First Line Support, you'll be the first point of contact for clients. Make sure to demonstrate your excellent communication skills during the interview by speaking clearly and confidently, and actively listening to the interviewer.
✨Prepare for Common Scenarios
Think about common issues that clients might face in the telecommunications sector. Be ready to discuss how you would approach solving these problems, showcasing your problem-solving abilities and customer-focused mindset.
✨Research the Company
Familiarise yourself with the company’s services and values. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could include inquiries about team dynamics or the tools used for support. It shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
