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- Tasks: Join our team to create amazing shopping experiences and assist customers in our boutique.
- Company: L'Occitane is a renowned brand focused on quality products and exceptional customer service.
- Benefits: Enjoy flexible working hours, generous holiday allowance, and a range of employee perks.
- Why this job: Be part of a vibrant team, develop your skills, and contribute to a brand that values prosperity.
- Qualifications: A passion for retail, excellent communication skills, and a proactive attitude are essential.
- Other info: This role offers a unique opportunity to work in a dynamic environment with a focus on personal growth.
Sales Associate
Application Deadline: 14 August 2025
Department: Boutique
Employment Type: Permanent – Part Time
Location: Manchester
Reporting To: Boutique Manager
Compensation: GBP 12.60 / hour
Description
We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.
To work as part of a team and provide all customers with an exceptional shopping experience in our Boutiques.
Contract Type: Permanent
Weekly Hours: 8
What Will You Do?
Day to Day
- Promote and maintain good housekeeping and visual merchandising standards throughout the boutique and participate in window campaign changes as required.
- Completing any other tasks required by Boutique Management to support the needs of the business.
- Offer & provide demonstrations (including hand massage) to all customers
- Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
Commercial Flair
- Consistently meet/exceed your personal Key Performance Indicators (KPI\’s) set by the Boutique Manager to contribute to the success of the Company
- Understanding of different market types and customers
Future Focus
- Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
- Seeks opportunities to support Brand through project work
- Uphold the L\’Occitane values ensuring PROSPERITY is at the core of everything we do
- Ensure all online training is completed to ensure your development is a priority whilst with L\’Occitane
Driving Results
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L\’Occi way.
- Support in-Boutique and external customer events
- Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.
The Perfect Candidate:
- A love of retail, it\’s essential that you want to be in a customer facing environment as we are an experiential brand
- Excellent customer service skills
- Confident and effective communication and listening skills
- To demonstrate pro-active selling ability
- Highly motivated to achieve personal KPI\’s and contribute towards Boutique objectives
- Able to work effectively in a team
- Reliable, honest and flexible
- Positive and friendly attitude as well as consistent ability to operate at your best
What We Offer You!*
- Discretionary Company Bonus scheme
- Contribution Pension Scheme
- Holiday Allowance – above statutory
- Flexible Bank Holidays
- Enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
- Hybrid working for Office based staff- 3 days in the office
- Work from Anywhere Policy – up to 4 weeks a year
- Volunteering 1 Day
- Half day leave for Birthday
- One day\’s holiday for NewlyWeds
- Discount Scheme
- Monthly product allocation
- Reward Gateway – company benefits platform
- Cycle to work scheme through Reward Gateway
- Travel Loan through Reward Gateway
- Subsidised health & wellbeing plan
- Long service awards
*some eligibility criteria may apply
Sales Associate employer: L'OCCITANE EN PROVENCE
Contact Detail:
L'OCCITANE EN PROVENCE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Familiarise yourself with the brand and its products. Understanding L'Occitane's values and product range will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills. Since this role is heavily focused on providing an exceptional shopping experience, consider role-playing scenarios with friends or family to enhance your communication and selling abilities.
✨Tip Number 3
Network with current employees or others in the retail industry. Engaging with people who have experience in similar roles can provide valuable insights and tips that could give you an edge during the hiring process.
✨Tip Number 4
Be prepared to discuss your personal KPIs and how you've achieved them in past roles. This will demonstrate your motivation and ability to contribute to the boutique's success, aligning with what they're looking for in a candidate.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Sales Associate position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail and customer service. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to meet KPIs.
Write a Strong Cover Letter: In your cover letter, express your passion for retail and customer service. Mention specific examples of how you've provided exceptional service in the past and how you can contribute to the boutique's success.
Prepare for the Application Process: Since the application process is anonymous, focus on showcasing your skills and experiences without personal identifiers. Be ready to discuss your understanding of the brand and how you embody their values during potential interviews.
How to prepare for a job interview at L'OCCITANE EN PROVENCE
✨Show Your Passion for Retail
Make sure to express your love for retail during the interview. Talk about why you enjoy working in a customer-facing environment and how you can contribute to creating an exceptional shopping experience.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight any specific situations where you went above and beyond to meet a customer's needs, as this will resonate well with the hiring team.
✨Know the Brand Inside Out
Familiarise yourself with the brand's values and products before the interview. Being able to discuss L'Occitane's offerings and how they align with your personal values will show your commitment and enthusiasm for the role.
✨Be Ready to Discuss KPIs
Understand what Key Performance Indicators (KPIs) are relevant to the role and be prepared to discuss how you have met or exceeded similar targets in previous positions. This will demonstrate your motivation and results-driven mindset.
