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- Tasks: Lead a team to ensure our sports complex is welcoming, clean, and safe for customers.
- Company: Join Freedom Leisure, a community-focused leisure operator committed to sustainability.
- Benefits: Enjoy discounts, incremental holidays, 24/7 counselling, and career progression opportunities.
- Why this job: Make a positive impact on your community while developing your career in a supportive environment.
- Qualifications: Experience in management, customer service, and problem-solving; First Aid certification is a plus.
- Other info: Flexible working hours with a rota schedule; apply early as positions may close quickly.
The predicted salary is between 19307 - 24134 £ per year.
What\’s important to us…
Customers – we have no business without them so we need to make sure they want to come back after each visit. This can only be achieved through our team delivering great service.
Partners – we work on behalf of our Council partners to deliver their services to the local community. We can\’t do this without our colleagues.
Green Matters – we are fully committed to being the most Environmental and Sustainable leisure operator we can be and we know we all have a part to play to reduce the impact on the environment.
Colleagues – our teams are the service! We can\’t achieve anything without them and hopefully this could be YOU!
If you care about delivering great customer experiences, want to give something back to the community where you live and want to help our environment, we would love for you to join our team at Freedom Leisure.
In the role of Duty Manager, you will be key to supporting all of our objectives and in many ways. This will start with ensuring our centres are welcoming, clean and safe by managing and supporting the team to undertake their roles.
A full training programme will be provided and for those that want to go further, we will work with you to develop a career path with us.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: 37 hours per week, Monday – Sunday (rota basis)
Requirements
- First Aid at Work Certificate (desirable)
- The ability to develop and motivate a team of staff
- Experience of day to day management and being responsible for an area of income
- Knowledge and understanding of business and budgetary performance
- Experience of problem solving, customer service and staff management
- Experience working in a Duty Management or similar role
- To be able to work flexibly with a level of autonomy and decision making confidence
- Able to think on your feet and respond to variable demands
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That\’s why we\’ve developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme – 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
- All this as well as fully funded training and career progression opportunities in a team working environment
Closing date: 15th August 2025
Salary: up to £24,134 per annum
Duty Manager - Full Time - Nunnery Wood Sports Complex employer: Freedom Leisure
Contact Detail:
Freedom Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Full Time - Nunnery Wood Sports Complex
✨Tip Number 1
Familiarise yourself with the values and mission of Freedom Leisure. Understanding their commitment to customer service, community engagement, and environmental sustainability will help you align your responses during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you motivated staff or improved customer experiences, as this role heavily relies on effective team management.
✨Tip Number 3
Research common challenges faced in duty management roles within leisure facilities. Being able to discuss potential solutions or strategies during your interview will demonstrate your problem-solving abilities and readiness for the position.
✨Tip Number 4
Network with current or former employees of Freedom Leisure if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Duty Manager - Full Time - Nunnery Wood Sports Complex
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Duty Manager position. Tailor your application to highlight how your skills and experiences align with their expectations.
Highlight Customer Service Skills: Since delivering great customer experiences is crucial, make sure to emphasise any relevant experience you have in customer service. Provide specific examples of how you've successfully managed customer interactions in the past.
Showcase Team Management Experience: The role requires the ability to develop and motivate a team. Include details about your previous management roles, focusing on how you supported and led your team to achieve goals.
Express Commitment to Sustainability: As the company values environmental sustainability, mention any relevant experiences or initiatives you've been involved in that demonstrate your commitment to reducing environmental impact.
How to prepare for a job interview at Freedom Leisure
✨Show Your Customer Service Skills
Since the role focuses heavily on delivering great customer experiences, be prepared to share specific examples of how you've provided excellent service in previous roles. Highlight your ability to handle difficult situations and ensure customer satisfaction.
✨Demonstrate Team Leadership
As a Duty Manager, you'll need to motivate and develop your team. Discuss your experience in leading teams, resolving conflicts, and fostering a positive work environment. Be ready to explain how you would support your colleagues in achieving their goals.
✨Emphasise Your Problem-Solving Abilities
The job requires quick thinking and adaptability. Prepare to discuss scenarios where you've successfully solved problems or made decisions under pressure. This will show your potential employer that you can handle the dynamic nature of the role.
✨Align with Their Values
Freedom Leisure is committed to environmental sustainability and community service. Research their initiatives and be ready to discuss how your values align with theirs. Showing that you care about these aspects will make you a more attractive candidate.
