Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support service availability and performance across multiple systems to enhance customer satisfaction.
- Company: Join Booker.co.uk, the UK's fastest growing B2B wholesale website.
- Benefits: Collaborate with diverse teams and gain valuable experience in a dynamic environment.
- Why this job: Be part of a team that directly impacts customer happiness and business success.
- Qualifications: Experience in service management, incident management, and customer support is essential.
- Other info: Opportunity to work closely with Service Delivery Managers and Business partners.
The predicted salary is between 36000 - 60000 £ per year.
About the role As an IS Analyst (Support) working within the Booker IS team, you will ensure service availability, security and performance across multiple systems to help improve customer happiness and cash profit. The ideal candidate will have experience of service management, critical issue procedures, incident management, and customer support. Within this role you will ensure that all service and support functions remain adaptable to customer needs and adequate reporting and service standards are met. This is an opportunity to work closely with Service Delivery Managers, Business partners, and Suppliers to review service performance and understand service experience. Booker.co.uk is the fastest growing business to business wholesale website in the UK. The IS Web team look after all infrastructure and application software that own the Booker Group websites & apps, including the Booker.co.uk our B2B commerce web site, and also the content only consumer facing web sites operated for various divisions and brands within the Booker Group. The IS team work closely with the Booker Digital team to ensure the systems deliver a flawless end user online experience to our customers. Role Responsibility Good technical background in testing, organisational change and support provision. Superb communication with technical and non-technical colleagues to ensure changes to the current systems are e…
IT Support Analyst employer: Booker Group
Contact Detail:
Booker Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarize yourself with service management frameworks like ITIL. Understanding these concepts will help you demonstrate your knowledge of incident management and service delivery during the interview.
✨Tip Number 2
Brush up on your technical skills related to the systems and applications used in B2B commerce. Being able to discuss specific technologies or tools relevant to the role will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully handled critical issues in previous roles. Highlighting your problem-solving skills and ability to maintain service availability will resonate well with the hiring team.
✨Tip Number 4
Show your enthusiasm for customer support by discussing how you've improved user experiences in past positions. This will align with the company's focus on customer happiness and service performance.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Analyst position. Highlight key responsibilities and required skills, such as service management and incident management, in your application.
Tailor Your CV: Customize your CV to reflect your experience in customer support and technical background. Use specific examples that demonstrate your ability to improve service availability and performance.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and your understanding of the importance of service delivery. Mention how your previous experiences align with the needs of the Booker IS team.
Highlight Relevant Experience: In your application, emphasize any past roles where you dealt with critical issue procedures or worked closely with service delivery managers. This will show that you are well-prepared for the challenges of the role.
How to prepare for a job interview at Booker Group
✨Show Your Technical Skills
Be prepared to discuss your technical background in detail. Highlight your experience with service management, incident management, and any relevant tools or technologies you've used. This will demonstrate your capability to handle the technical aspects of the role.
✨Communicate Effectively
Since the role requires superb communication with both technical and non-technical colleagues, practice explaining complex concepts in simple terms. This will show that you can bridge the gap between different teams and ensure everyone is on the same page.
✨Understand Customer Needs
Research how Booker.co.uk prioritizes customer happiness and cash profit. Be ready to discuss how you would adapt service and support functions to meet customer needs, showcasing your customer-centric approach.
✨Prepare for Scenario Questions
Expect scenario-based questions related to critical issue procedures and support provision. Think of examples from your past experiences where you successfully managed incidents or improved service performance, as this will illustrate your problem-solving skills.
