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- Tasks: Welcome guests, assist with luggage, and provide information about hotel services.
- Company: Join Rosewood Hotel Group, a leader in luxury hospitality focused on relationship-driven service.
- Benefits: Enjoy 12 complimentary room nights, discounts, flexible benefits, and a paid day off for your birthday.
- Why this job: Be part of a vibrant team creating memorable experiences in a stunning new hotel.
- Qualifications: Passion for guest satisfaction, strong communication skills, and a team-oriented mindset are essential.
- Other info: Shift pattern is 8pm - 8am, with 4 days on and 4 days off.
The Chancery Rosewood – opening in Summer 2025, a Rosewood Hotel Group property, is h oused in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.
We are seeking a Door Person to provide exceptional service by offering a warm and welcoming first impression to our guests. Greeting all guests with a friendly attitude, you will offer seamless support throughout their stay. Anticipating guest needs and delivering outstanding service, you will collaborate with all departments to ensure smooth operations and contribute to creating a memorable experience for our guests, upholding the hotel\’s reputation for excellence.
Shift Pattern: 8pm – 8am, 4 days on, 4 days off
Key responsibilities:
- Warmly welcome guests upon arrival and departure, offering a friendly and professional first impression of the hotel and throughout their stay.
- Proactively assist with the loading and unloading of luggage, ensuring all items are handled with care and efficiency.
- Provide guests with information about hotel services, amenities, and local experiences, offering personalised recommendations.
- Efficiently maintain the high standards of cleanliness and safety of the entrance area, ensuring a welcoming experience for all guests.
- Collaborate effortlessly with colleagues across departments, ensuring seamless service and a unified guest experience.
About you:
- You have a genuine passion for guest satisfaction, always seeking to create memorable experiences.
- Your exceptional communication skills allow you to build strong, lasting relationships.
- You\’re a team player, always willing to lend a hand and support your colleagues to keep everything running seamlessly.
- You anticipate challenges before they arise and find solutions quickly.
- You are adaptable and resourceful, always finding creative solutions to challenges and ensuring things run smoothly.
Benefits:
- 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
- Discounts on Food & Beverage
- Flexible benefits scheme
- Give days – A paid volunteering day of leave annually
- Birthday day off – A paid day of leave for your birthday
- Developmental & social calendars
- Life insurance
- Enhanced sick pay policy
Diversity and Inclusion
We believe in bringing together individuals for the long-term success of our hotel and the communities we operate in. We are committed to offering a transparent, fair and consistent recruitment process for all. Ensuring equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.
About Rosewood
Rosewood Hotel Group is one of the leading global lifestyle and hospitality management groups. Our foundation is a commitment to \”Relationship Hospitality\” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality.
RWLGS - Night Doorperson employer: Rosewood Hotel Group
Contact Detail:
Rosewood Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RWLGS - Night Doorperson
✨Tip Number 1
Familiarise yourself with the Rosewood brand and its values. Understanding their commitment to 'Relationship Hospitality' will help you align your approach to guest service with their expectations, making you a more attractive candidate.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to build rapport quickly is crucial for a Door Person, so showcasing your friendly and professional demeanour in person can set you apart.
✨Tip Number 3
Research the local area around Grosvenor Square. Being knowledgeable about nearby attractions and services will allow you to provide personalised recommendations to guests, enhancing their experience and demonstrating your initiative.
✨Tip Number 4
Network with current or former employees of Rosewood Hotels. They can offer valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace RWLGS - Night Doorperson
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualities required for the Night Doorperson position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your genuine passion for guest satisfaction and hospitality. Use specific examples from your past experiences to demonstrate your ability to create memorable experiences for guests.
Highlight Relevant Experience: In your CV, emphasise any previous roles in hospitality or customer service. Focus on your communication skills, teamwork, and ability to anticipate guest needs, as these are crucial for the role.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-organised and professional in appearance.
How to prepare for a job interview at Rosewood Hotel Group
✨Show Your Passion for Guest Satisfaction
Make sure to express your genuine enthusiasm for providing exceptional service. Share examples from your past experiences where you went above and beyond to create memorable moments for guests.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication abilities during the interview. Practice articulating your thoughts clearly and consider discussing how you've built lasting relationships with guests or colleagues in previous roles.
✨Highlight Teamwork and Collaboration
Since the role requires seamless collaboration with various departments, be ready to discuss instances where you worked effectively as part of a team. Emphasise your willingness to support colleagues and contribute to a unified guest experience.
✨Anticipate Challenges and Solutions
Think about potential challenges that may arise in the role and prepare to discuss how you would address them. Show your adaptability and resourcefulness by sharing specific examples of how you've successfully navigated difficult situations in the past.
