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For Companies At a Glance
- Tasks: Lead and coach the kitchen team to deliver amazing food and service.
- Company: Join Pret A Manger, a beloved brand known for fresh food and great coffee.
- Benefits: Enjoy flexible hours, team discounts, and opportunities for growth.
- Why this job: Be part of a vibrant culture that values kindness, honesty, and generosity.
- Qualifications: No prior experience needed; just bring your passion and enthusiasm!
- Other info: Located in Henley-On-Thames, this role is perfect for those who love teamwork.
The predicted salary is between 24000 - 36000 £ per year.
Pret A Manger – Shift Leader – Kitchen
THE RIGHT PRET PEOPLE
- Support and coach the team to ensure they reach their potential in both the shop and kitchen
- Support the training pathways to ensure training happens on time
- Lead by example and be hands-on when required
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
- Coach the team for good performance by offering good regular feedback and praises
AMAZING SERVICE
- Lead the Speed of Service principles
- To ensure the team consistently follows the 6 Key Pointsof Service
- Follow the MBWA principles
- Empower the team to deliver engaging Joy of Pret activities
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
- Ensure the Coffee Calling System is followed efficiently
- To ensure all Marketplace orders are prepared promptly and accurately
DELICIOUS FOOD AND DRINK
- To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
- To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
- To always follow the Production Principles putting customers\’ needs first and never compromising on quality or freshness
- Ensure How to Cards are used and followed consistently to deliver Pret standards
- Ensure Line Checks are carried out successfully and any improvement needs actioned
- To ensure no Made to Sell (MTS) rejects are on display in our Langars
- To continually develop the team\’s knowledge about the quality of our food and coffee
- To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
WELL-LOVED SHOP
- To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
- To ensure that all safety checks are correctly monitored and recorded
- To take corrective action immediately on issues that affect customers, the team or sales
- To ensure the shop is clean, safe and the equipment is always well maintained
- To follow the Managing by Walking Around (MBWA)principles, proactively monitoring Pret Standards and seeing the shop through the customers\’ eyes
- To demonstrate due diligence and report and escalate any quality issues
SHOP PROFITABILITY
- To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production)
- Carry out ordering accurately and in line with the business needs
- Lead, monitor and follow up on Mystery Shopper requirements
- To ensure good stock control by following the 7 Steps of Unaccounted
- To ensure Pret\’s Financial Standards are always followed to minimise risks and ensure team safety
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
GROWING SALES
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
- Support the execution of successful food launches
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met
- To support Marketplace opportunities
Department Shop Team Role Shift Leader – Kitchen Locations Henley-On-Thames
Shift Leader - Kitchen employer: Dallas Holdings - Pret A Manger
Contact Detail:
Dallas Holdings - Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader - Kitchen
✨Tip Number 1
Familiarise yourself with Pret A Manger's core values and service principles. Understanding their emphasis on kindness, honesty, and generosity will help you align your approach during interviews and demonstrate that you're a great cultural fit.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached or trained team members in previous roles. Be ready to discuss specific situations where your guidance led to improved performance or morale.
✨Tip Number 3
Research the 6 Key Points of Service and the 11-Step Production Process that Pret follows. Being knowledgeable about these processes will not only impress your interviewers but also show your commitment to maintaining high standards.
✨Tip Number 4
Prepare to discuss how you would handle real-life scenarios related to food safety and team management. Think of examples where you've had to take corrective action or ensure compliance with health and safety standards, as this is crucial for the role.
We think you need these skills to ace Shift Leader - Kitchen
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Shift Leader - Kitchen position at Pret A Manger. Understand the key responsibilities and skills required, such as coaching the team, ensuring food safety, and maximising sales.
Tailor Your CV: Customise your CV to highlight relevant experience in kitchen management, team leadership, and customer service. Use specific examples that demonstrate your ability to lead a team and maintain high standards of food quality and safety.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food service and your leadership style. Mention how you embody the values of Pret A Manger, such as kindness and honesty, and provide examples of how you've successfully coached teams in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Dallas Holdings - Pret A Manger
✨Show Your Leadership Skills
As a Shift Leader, you'll need to demonstrate your ability to support and coach a team. Be prepared to share examples of how you've successfully led a team in the past, highlighting your hands-on approach and ability to assign duties based on individual strengths.
✨Understand the Service Principles
Familiarise yourself with Pret A Manger's Speed of Service principles and the 6 Key Points of Service. During the interview, express your commitment to maintaining high service standards and how you would empower your team to deliver exceptional customer experiences.
✨Emphasise Food Safety Knowledge
Food safety is crucial in this role. Be ready to discuss your understanding of food safety and health standards, and how you would ensure compliance within the team. Mention any relevant experience you have in maintaining cleanliness and safety in a kitchen environment.
✨Demonstrate Financial Acumen
The role involves maximising sales and managing costs. Prepare to talk about your experience with stock control, ordering, and financial standards. Show that you understand how to balance profitability with quality service and product delivery.
