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- Tasks: Be the go-to person for clients, solving their queries and providing top-notch support.
- Company: Join Mitrade, a global leader in CFD and forex trading, with a fun and dynamic team culture.
- Benefits: Enjoy career growth opportunities, flexible shifts, and a collaborative work environment.
- Why this job: Shape the future of digital finance while working in a supportive and innovative atmosphere.
- Qualifications: Fluent in Thai or Vietnamese, with strong problem-solving skills and a passion for teamwork.
- Other info: This is a unique chance to be a founding member of our new UK office!
The predicted salary is between 28800 - 43200 £ per year.
Company Overview: Mitrade is an award-winning global Contract for Difference (CFD) and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySEC), the Cayman Islands (CIMA), and Mauritius (FSC). We were founded in Melbourne, Australia and have offices worldwide. Our UK office, Mitrade Services, is just starting up, presenting a unique opportunity to be a founding member and work actively within the core of the business. With this, internal growth is not only welcomed but also encouraged, providing our employees with the opportunity to grow, develop and succeed in their current roles and any future roles they might have with Mitrade Group. This position offers not only career development opportunities but also the chance to be part of a fun, dynamic team that collaborates to support our clients. Role Summary: It is an individual contributor role based in our London office. As a Client Support Representative, you will be the first point of contact for prospective and existing clients. On a daily basis, you will reactively handle clients’ queries and proactively seek solutions to resolve their problems. If you’re a strategic problem-solver with a passion for innovation, teamwork and a growth mindset, we invite you to join us in shaping the future of digital finance! ️ The shift patterns for this role are either 10AM-7PM or 11AM-8PM with a one-hour meal break during each shift however this can change to match the needs of the b…
Customer Service Representative - Thai / Vietnamese Speaking employer: Mitrade Services Ltd
Contact Detail:
Mitrade Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Thai / Vietnamese Speaking
✨Tip Number 1
Familiarize yourself with the financial services industry, especially CFD and forex trading. Understanding the basics will help you engage more effectively with clients and demonstrate your commitment to the role.
✨Tip Number 2
Practice your problem-solving skills by simulating client interactions. Think of common issues clients might face and how you would address them. This will prepare you for real-life scenarios during the interview.
✨Tip Number 3
Showcase your teamwork abilities by sharing examples of past collaborative experiences. Mitrade values a dynamic team environment, so highlighting your ability to work well with others will set you apart.
✨Tip Number 4
Research Mitrade's company culture and values. Being able to articulate how your personal values align with theirs can make a strong impression and demonstrate your genuine interest in joining their team.
We think you need these skills to ace Customer Service Representative - Thai / Vietnamese Speaking
Some tips for your application 🫡
Understand the Company: Familiarize yourself with Mitrade's mission, values, and services. Highlight your understanding of their role in the CFD and forex market in your application.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer service, especially in a multilingual environment. Mention any experience you have with problem-solving and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for innovation and your growth mindset. Use specific examples from your past experiences that demonstrate your ability to handle client queries effectively.
Highlight Language Skills: Since the role requires Thai or Vietnamese language skills, make sure to clearly state your proficiency level in these languages. Provide examples of how you've used these skills in a professional setting.
How to prepare for a job interview at Mitrade Services Ltd
✨Showcase Your Language Skills
Since this role requires Thai or Vietnamese speaking abilities, be prepared to demonstrate your proficiency in these languages during the interview. Practice common customer service scenarios in both languages to show your fluency and confidence.
✨Highlight Problem-Solving Experience
Mitrade values strategic problem-solvers. Prepare examples from your past experiences where you successfully resolved client issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasize Team Collaboration
This position is part of a dynamic team. Be ready to discuss how you have worked effectively in teams before. Share specific instances where collaboration led to successful outcomes, showcasing your teamwork skills.
✨Demonstrate a Growth Mindset
Mitrade encourages internal growth and development. Talk about your willingness to learn and adapt. Share examples of how you've embraced challenges and sought out opportunities for personal and professional growth.
