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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide top-notch support daily.
- Company: Join a dynamic scale-up in the energy sector making a real impact.
- Benefits: Enjoy 24 days annual leave, full training, and a supportive team environment.
- Why this job: Be part of a growing business that values your development and contribution.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: Office-based role with a Monday to Friday schedule, perfect for work-life balance.
The predicted salary is between 27000 - 28500 £ per year.
Customer Service Advisor
Poulton-le-Fylde, FY6 8JX (office based)
- Salary £27,000 to £28,500
- Working hours: Monday to Friday 9am – 5pm
- 24 days annual leave + Bank Holidays
What\’s in it for you?
- Full training and ongoing development
- Join a growing, dynamic, and supportive team
- Be part of a scale-up business making a real difference in the energy sector
This role would suit someone who is:
- A con…
Customer Service Advisor employer: Utility Collections Ltd
Contact Detail:
Utility Collections Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the energy sector and our company's mission. Understanding the industry trends and how we contribute to sustainability will help you stand out during conversations.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-playing common customer scenarios can prepare you for the types of interactions you'll face as a Customer Service Advisor.
✨Tip Number 3
Network with current employees or join relevant online forums. Engaging with our team members can provide insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues, as this will demonstrate your capability in the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to excel in this role.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention why you want to work in the energy sector and how you can contribute to the team. Be sure to personalise it for the specific position.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, as these can create a negative impression. Consider asking a friend to review it as well.
How to prepare for a job interview at Utility Collections Ltd
✨Research the Company
Before your interview, take some time to learn about the company and its role in the energy sector. Understanding their mission, values, and recent developments will help you tailor your answers and show genuine interest.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or resolving complaints. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication skills are essential. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. This will highlight your suitability for the role.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that show your enthusiasm for the role and the company. Inquire about team dynamics, training opportunities, or how success is measured in the position.
