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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide top-notch support daily.
- Company: Join a dynamic scale-up in the energy sector making a real impact.
- Benefits: Enjoy 24 days annual leave, full training, and a supportive team environment.
- Why this job: Be part of a growing business that values your development and contribution.
- Qualifications: Ideal for enthusiastic individuals with strong communication skills.
- Other info: Office-based role in Poulton-le-Fylde, Monday to Friday, 9am – 5pm.
The predicted salary is between 27000 - 28500 £ per year.
Customer Service Advisor
Poulton-le-Fylde, FY6 8JX (office based)
Salary £27,000 to £28,500
Working hours :
Monday to Friday 9am – 5pm
24 days annual leave + Bank Holidays
What’s in it for you?
- Full training and ongoing development
- Join a growing, dynamic, and supportive team
- Be part of a scale‑up business making a real difference in the energy sector
This role would suit someone who is:
- A confident communicator with strong telephone skills
- Resilient and able to remain calm under pressure
- Naturally empathetic and able to adapt to different customer needs
- Organised with great attention to detail
- Motivated and capable of managing their own workload
- A team player who can follow structured processes
- Tech‑comfortable – especially with Microsoft Office and CRM systems
Skills and Experience (Preferred but not essential):
- Experience in credit control or debt resolution
- Background in the utilities or energy industry
What You’ll Be Doing:
As a Customer Service Advisor, you’ll be the key point of contact between energy suppliers and their commercial customers that have fallen into arrears. This role is about understanding each business\’s unique situation and finding the right solution.
The role includes:
- Proactively contact commercial customers with outstanding balances
- Negotiate payment or alternative commercial resolutions
- Investigate and resolve customer account queries
- Act as an intermediary between energy clients and their customers
- Agree and manage payment plans through to completion
- Recognise vulnerable customers and tailor your approach appropriately
- Identify non‑compliant customers and elevate where necessary
- Taking meter reads and prompting Smart meter installations to help promote accurate billing
- Maintain and manage your own portfolio of customer accounts
- Achieve individual and team KPIs set by both management and clients
If you have worked in any of the following fields, we\’d love to hear from you:
- Account Handler, Credit Control Advisor, Energy Advisor, Customer Account Executive, Customer Relationship Manager, Collections Advisor, Debt Recovery Specialist, Client Services Executive, Customer Retention Advisor, Commercial Customer Advisor, Energy Customer Consultant, Credit Management Advisor, Payment Solutions Executive, Client Liaison Officer, Customer Support Agent, Arrears Resolution Officer, Client Success Specialist, Utilities Customer Representative, CRM Executive, Customer Care Advisor
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Customer Service Advisor employer: Utility Collections Ltd
Contact Detail:
Utility Collections Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the energy sector and our company's mission. Understanding the challenges and innovations in this field will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, as they are crucial for a Customer Service Advisor. Role-play common customer scenarios with friends or family to build confidence and refine your responses.
✨Tip Number 3
Research common customer service tools and software that we might use. Being familiar with these can give you an edge and show that you're proactive about learning the necessary skills for the job.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to excel in this role.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention why you want to work in the energy sector and how you can contribute to the team. Be sure to personalise it for the specific position.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, as these can create a negative impression. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Utility Collections Ltd
✨Research the Company
Before your interview, take some time to learn about the company and its role in the energy sector. Understanding their mission, values, and recent developments will help you tailor your answers and show genuine interest.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or resolving complaints. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. This will highlight your suitability for the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
