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- Tasks: Assist customers and ensure a friendly shopping experience every day.
- Company: Wickes is dedicated to creating a supportive and inclusive workplace.
- Benefits: Enjoy flexible hours, up to 35 days off, and a range of financial perks.
- Why this job: Join a team that values your growth and offers fantastic training opportunities.
- Qualifications: Previous customer service experience is preferred but not mandatory.
- Other info: Flexible working options available; apply now to start your journey!
Job Title: Customer Service AssistantSalary: £11.44 per hour Job Type: Part Time
Wickes, Millenium Court, Churchill Way West, Basingstoke, RG21 6AA
The Role…
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
Permanent and Part-time, 20 hours per week.
About you…
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £11.44phr, 18 yrs – 20 yrs £10.79phr and under 18 yrs £7.94 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues\\\’ wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
* Salary dependant on age.
Vacancy Reference # 98786
\\\”Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required – general enquiries, or direct CV applications cannot be accepted via this form\\\”
Customer Service Assistant, Basingstoke employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant, Basingstoke
✨Tip Number 1
Familiarize yourself with Wickes' customer service philosophy. Understanding their approach to creating a friendly and helpful environment will help you align your responses during the interview.
✨Tip Number 2
Highlight any previous experience in customer service roles. Be ready to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Tip Number 3
Demonstrate your enthusiasm for the role by researching Wickes and its products. Showing that you have a genuine interest in the company can set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during the interview about the team culture and training opportunities. This shows that you're proactive and genuinely interested in growing within the company.
We think you need these skills to ace Customer Service Assistant, Basingstoke
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Customer Service Experience: Since the role focuses on providing a high level of customer service, make sure to emphasize any previous experience you have in similar roles. Use specific examples to demonstrate how you've successfully assisted customers in the past.
Show Enthusiasm for the Company: Express your interest in Wickes and their commitment to customer experience in your application. Mention any specific aspects of the company or its values that resonate with you, which can help you stand out as a candidate.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Wickes
✨Show Your Customer Service Skills
Since the role focuses heavily on customer experience, be prepared to share specific examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Demonstrate Team Spirit
Wickes values a collaborative work environment. Be ready to discuss how you have worked effectively in a team setting. Mention any experiences where you supported colleagues or contributed to a positive team dynamic.
✨Research the Company
Familiarize yourself with Wickes' values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company and its culture.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. Inquire about training opportunities, team dynamics, or how success is measured in the role. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
