Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and optimise eCommerce operations on Topps.com, focusing on product data and order maintenance.
- Company: Join Fanatics Collectibles, a leader in sports merchandise and collectibles.
- Benefits: Enjoy flexible work options, competitive pay, and a vibrant team culture.
- Why this job: Be part of a dynamic team that drives customer experience and embraces innovation.
- Qualifications: Bachelor's degree and 1-3 years in eCommerce; Shopify experience preferred.
- Other info: Opportunity to work with a diverse team and stay updated on industry trends.
The predicted salary is between 28800 - 42000 £ per year.
Job Description
The Fanatics Collectibles eCommerce Operations team is looking for a passionate eCommerce Operations Coordinator who will manage and optimize day-to-day eCommerce operations on Topps.com. This role will focus on product data, product creation, and order maintenance. They will work cross-functionally with Product, Merchandising, Logistics, Customer Service and Project Management ensuring product information is correct and orders are processed.
Responsibilities:
- Manage and Create Product Listings: Accurately create and maintain product listings for Topps.com through use of the Product Information Management (PIM) system and eCommerce admin tools (Shopify), ensuring all content is up-to-date and correct. This includes weekend launches throughout the year, coverage is handled on a rotating basis with other team members.
- Daily Quality Assurance: Perform daily quality assurance checks on the website, promptly identifying and correcting any errors or issues to maintain an exceptional customer experience.
- Troubleshoot Operational Issues: Identify, troubleshoot, and escalate operational issues by submitting tickets and collaborating with the engineering team. Ensure thorough testing and sign-off on any implemented solutions.
- Site Performance & Customer Behaviour Analysis: Regularly analyse website data, including customer behavior and performance metrics, to identify trends and areas for improvement. Use these insights to optimise site functionality and drive overall business performance.
- Product Knowledge & Assortment Management: Develop a deep understanding of the full product assortment and its key attributes to ensure accurate product descriptions, features, and benefits are reflected on the website.
- Manage Promotions & Discounts: Oversee the creation, implementation, and monitoring of promotional discounts across the site. Ensure that promotions align with business objectives and are accurately reflected on product pages. Review usage to spot potential abuse and make recommendations to the business.
- Cross-functional Collaboration: Work closely with order management and fulfillment teams to ensure smooth data transfer of product and order details, facilitating a seamless customer journey from purchase to delivery.
- Fraud Prevention & Risk Management: Monitor transactions for fraudulent activity, collaborating with the fraud prevention team to implement necessary actions and tools that protect the site and customers.
- Performance Monitoring & Reporting: Track site performance KPIs, such as load times, page views and conversion rates to make informative decisions on key product detail changes.
- Industry Trend Monitoring: Stay up to date with the latest eCommerce and collector trends, including technological advancements, best practices, and competitor activity, to relentlessly enhance the user experience.
Qualifications:
- Bachelor\’s degree, in Business, Marketing, Computer Science or related fields
- 1-3 year\’s experience in eCommerce operations, management or marketing
- Experience with ecommerce platforms and content management systems, preferably Shopify
- Strong understanding of eCommerce performance metrics
- Highly organised with an exceptional attention to detail
- Ability to work in an ever changing fast-paced environment, closely with a diverse group of people
- Resourceful and self-starter with strong problem-solving skills
- Familiarity with tools such as Akeneo, Amplitude and Shopify a plus
- French, German or Italian as a second language a plus
- Customer-focused mindset to drive towards delivering a smooth and seamless shopping experience
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.
Subject to applicable laws, Fanatics Collectibles may choose to run a background check.
Ensure your Fanatics job offer is legitimate and don\’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at
ECommerce Coordinator - Fanatics Collectibles employer: Fanatics, Inc.
Contact Detail:
Fanatics, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ECommerce Coordinator - Fanatics Collectibles
✨Tip Number 1
Familiarise yourself with eCommerce platforms, especially Shopify, as this role heavily relies on it. Consider exploring online tutorials or courses to enhance your skills and demonstrate your commitment to mastering the tools used in the industry.
✨Tip Number 2
Stay updated on the latest trends in eCommerce and collectibles. Follow relevant blogs, podcasts, or social media accounts to gain insights that you can discuss during interviews, showcasing your passion for the field.
✨Tip Number 3
Network with professionals in the eCommerce sector. Attend industry events or join online forums to connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your problem-solving skills and how you've handled operational issues in past roles. Use specific examples to illustrate your ability to troubleshoot and collaborate effectively with cross-functional teams.
We think you need these skills to ace ECommerce Coordinator - Fanatics Collectibles
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the ECommerce Coordinator position. Familiarise yourself with eCommerce operations, product management, and the tools mentioned in the job description, such as Shopify.
Tailor Your CV: Customise your CV to highlight relevant experience in eCommerce operations, management, or marketing. Emphasise any specific skills related to product data management, quality assurance, and cross-functional collaboration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for eCommerce and your understanding of the industry. Mention specific experiences that demonstrate your problem-solving skills and attention to detail, as these are crucial for the role.
Highlight Relevant Skills: In your application, be sure to mention any familiarity with tools like Akeneo and Amplitude, as well as your ability to analyse website performance metrics. If you speak any additional languages, such as French, German, or Italian, include that too!
How to prepare for a job interview at Fanatics, Inc.
✨Know Your eCommerce Metrics
Familiarise yourself with key eCommerce performance metrics such as conversion rates, page views, and load times. Be prepared to discuss how these metrics can impact the overall customer experience and business performance.
✨Demonstrate Attention to Detail
Since the role requires managing product listings and performing quality assurance checks, showcase your attention to detail during the interview. You might want to provide examples of how you've successfully managed similar tasks in the past.
✨Showcase Problem-Solving Skills
Be ready to discuss specific instances where you've identified and resolved operational issues. Highlight your resourcefulness and ability to work collaboratively with cross-functional teams to implement solutions.
✨Stay Updated on Industry Trends
Research current trends in eCommerce and collectibles before your interview. Being knowledgeable about technological advancements and competitor activities will demonstrate your passion for the industry and your commitment to enhancing user experience.
