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For Companies At a Glance
- Tasks: Assist customers with their flooring needs and provide exceptional service.
- Company: Join Tapi, the UK's largest flooring retailer, passionate about transforming the shopping experience.
- Benefits: Enjoy discounts, a birthday day off, and perks like cheap cinema tickets.
- Why this job: Be part of a fun, supportive team that values personal development and customer happiness.
- Qualifications: Sales-driven, customer-focused, and enthusiastic individuals are encouraged to apply.
- Other info: Training provided through the Tapi Academy with guaranteed earnings while you learn.
The Role
We have an exciting opportunity for someone who is passionate about people and customer service! This role is all about assisting the customer to bring their vision to life through the power of great product. Tapi are offering an enthusiastic, driven individual the opportunity to join the Tapi family. Our teams hold a wealth of industry knowledge where you will learn and develop from the best in the flooring business. If you are looking to take the next step and join a revolution, look no further, and apply today.
Your Responsibilities
- Work together with your store team to \”wow\” our customers at every turn.
- Provide top notch customer service, helping customers with pre-sales queries and order completions, as well as post-sales questions and (very rarely!) escalating the odd complaint.
- Support your team with promotional changes and store housekeeping, and report into one of our fab Store Managers (a master of all things flooring)!
- Always be on the lookout for new ways to improve our store, our service, and better serve our customers.
- We\’ll teach you all you need to know about our glorious products and collections, so you can offer bespoke advice to each individual customer.
- We\’ll also teach you how to draw and cost a room, so you can deliver flooring excellence to our customers.
The Big Package
- Colleague discount
- Salary sacrifice pension
- Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
- Employee Assistance Programme
- A day off for your birthday
- Cycle to work scheme
- Enhanced family leave
- Life Assurance
About You!
You\’re in that little sweet spot of being sales driven AND customer focused. And you\’re passionate about what you do.
We\’re after a speedy thinker who\’s nice to their core. A presentable, switched-on, and honest person, who brings a little joy to every interaction. You\’re naturally self-motivated, enthusiastic, and keen to impress. You sweat the small stuff and have a \”no customer left behind\” attitude (we have a 5* Trust Pilot rating to maintain)!
You\’re up for a challenge and thrive in a busy store environment. You are always on the lookout for ways to improve things for customers, colleagues, and you have a bias towards action.
Get to Know us!
Hello, we\’re Tapi and we\’re slightly obsessed with floors. We\’re a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping – and we\’d love for you to join the revolution!
The Tapi story starts in 2015, when a handful of flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers – and show that it could be fun!
Over the past 10 years, we\’ve grown massively to become the largest flooring retailer in Britain – something we\’re super proud of. You\’re likely to find a Tapi showroom in your local town and we\’ve got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible into the Tapi family. Our 5-star service remained outstanding as the team went above and beyond to show exactly why our customers rate us \’excellent\’ on Trustpilot.
So, what\’s the secret to our success? Our people. Even though there\’s nearly a whopping 1500 of us, we\’re still a company with family values at the heart. Wherever you\’re based – at the office, in a store or on the road – we all work together as a team. Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right!
We care deeply about personal development which is why we launched the Tapi Academy – a 12-week training plan for all new flooring sales advisors, with 12-weeks OTE guaranteed while you learn the ropes. We celebrate milestones and award successes – and we shout about it! We organise Tapi socials where teams can come together and let their hair down, and we have (mostly) friendly competitions between locations.
It\’s a happy place to work and when you love what you do, customers will see that too. And making our customers happy is the reason we get out of bed in the morning.
Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.
INDLP
Sales Advisor Part Time employer: Tapi Carpets & Floors
Contact Detail:
Tapi Carpets & Floors Recruiting Team
We think you need these skills to ace Sales Advisor Part Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Tapi is looking for in a Sales Advisor. Highlight your passion for customer service and any relevant experience you have in sales or retail.
Tailor Your CV: Make sure your CV reflects your skills and experiences that align with the responsibilities mentioned in the job description. Emphasise your ability to provide excellent customer service and any previous roles where you've demonstrated this.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've 'wowed' customers in the past and your eagerness to learn about flooring products.
Showcase Your Personality: Tapi values a friendly and enthusiastic attitude. Use your application to convey your personality and how you can bring joy to customer interactions. Be genuine and let your passion shine through.
How to prepare for a job interview at Tapi Carpets & Floors
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction, as this aligns perfectly with what Tapi is looking for.
✨Demonstrate Team Spirit
Tapi values teamwork highly, so be prepared to discuss how you work well with others. Highlight any experiences where you collaborated with colleagues to achieve a common goal or improve customer service.
✨Be Ready to Discuss Sales Techniques
Since the role is sales-driven, think about your approach to selling. Prepare to talk about specific strategies you've used to engage customers and close sales, especially in a retail environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and how success is measured at Tapi. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
