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For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues daily.
- Company: Join a dynamic team focused on delivering top-notch IT solutions.
- Benefits: Enjoy private healthcare, gym discounts, and flexible working options after training.
- Why this job: Kickstart your career in tech with a supportive culture and great perks.
- Qualifications: No prior experience needed; just a passion for technology and problem-solving.
- Other info: Work from home two days a week after initial training.
The predicted salary is between 15360 - 38400 £ per year.
Job Description
JOB TITLE : 1st Line IT Support
SALARY: £25,600 per annum
SETTING: 40 hours per week.Office based with two days a week working from home after the first 8 weeks of training is completed.
BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many …
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1st Line IT Support employer: THE CHANNEL RECRUITER LTD
Contact Detail:
THE CHANNEL RECRUITER LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Knowing your way around ticketing systems, remote desktop applications, and basic troubleshooting techniques will give you a solid edge during the interview.
✨Tip Number 2
Brush up on your communication skills. As a 1st Line IT Support professional, you'll need to explain technical issues in simple terms. Practising how to convey complex information clearly can make a big difference.
✨Tip Number 3
Research StudySmarter's company culture and values. Understanding what we stand for will help you align your answers during the interview and show that you're genuinely interested in being part of our team.
✨Tip Number 4
Prepare for scenario-based questions. Think about past experiences where you've resolved IT issues or helped users. Being able to share specific examples will demonstrate your problem-solving skills effectively.
We think you need these skills to ace 1st Line IT Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the 1st Line IT Support position. Understand the key responsibilities and required skills so you can tailor your application accordingly.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the IT support role. Include specific examples of troubleshooting, customer service, and technical skills that demonstrate your capability to excel in this position.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also addresses how your skills and experiences make you a perfect fit. Mention any relevant certifications or training that could set you apart.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at THE CHANNEL RECRUITER LTD
✨Know Your Tech Basics
Brush up on your fundamental IT knowledge, especially around common issues like network connectivity, software troubleshooting, and hardware problems. Being able to demonstrate your understanding of these basics will show the interviewer that you're ready for the role.
✨Showcase Your Communication Skills
As a 1st Line IT Support professional, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining technical concepts in simple terms, and be prepared to demonstrate your ability to listen and empathise with users' frustrations.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific IT support situations, such as a user unable to access their email or a printer malfunctioning. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research the Company Culture
Familiarise yourself with the company's values and culture. Understanding what they prioritise, such as teamwork or innovation, can help you tailor your answers to align with their expectations and demonstrate that you're a good fit for their team.
