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For Companies At a Glance
- Tasks: Lead operations and facilities management in a vibrant community hub.
- Company: Join a leading charity empowering youth from underrepresented backgrounds in London.
- Benefits: Enjoy a competitive salary, inclusive culture, and the chance to make a real impact.
- Why this job: Be part of a mission-driven team that fosters community growth and personal development.
- Qualifications: Experience in operations management, compliance, and team leadership is essential.
- Other info: Applications are considered on a rolling basis; early applications encouraged.
The predicted salary is between 39000 - 52000 £ per year.
Job Description
Operations and Facilities Manager
£45,000 – £50,000 per annum
Full-time | Permanent | Onsite – Tooting Broadway, London
Are you a proactive and values-driven operations leader, passionate about creating inclusive, high-performing spaces that empower communities?
A leading charity focused on youth empowerment is seeking an Operations and Facilities Manager to join their team. This full-time, permanent role is based onsite at a vibrant community hub in Tooting Broadway and offers a salary of £45,000–£50,000 per annum, dependent on experience.
About the Organisation
This charity supports young people aged 16–30 from low-income and underrepresented backgrounds across London. Through enterprise training, one-to-one coaching, and real-world experiences, they help young people build the skills and confidence needed to shape independent, enterprising futures.
About the Role
Reporting to the CEO, the Operations and Facilities Manager will lead on all aspects of operational delivery, facilities management, and strategic improvement. As a member of the senior leadership team, you will oversee service delivery, compliance, innovation, tenant and contractor relationships, and contribute to the organisation’s long-term sustainability and growth.
This is a hands-on leadership opportunity for someone who thrives in fast-paced environments, brings a mindset of continuous improvement, and is driven to lead with purpose.
Key Responsibilities
- Oversee day-to-day operations of a busy multi-tenant business centre, including compliance, space planning, security, and contractor management
- Lead and develop the operations team, embedding KPIs and a high-performance culture
- Act as the designated Health & Safety Officer, ensuring legal compliance and robust risk management
- Drive innovation and digitisation across operations to improve quality and efficiency
- Collaborate with other departments to ensure tenant satisfaction, cost-effectiveness, and service quality
- Contribute strategically as part of the Executive Leadership Team, helping shape future direction and operational resilience
About You
You are a confident, proactive leader with experience in operations and facilities management, ideally within a multi-tenant, community, or charity setting. You’re skilled in managing teams, budgets, and compliance, and bring a practical, hands-on approach to problem-solving and service delivery.
Essential Experience
- Extensive experience in people and operations management
- Project and budget management expertise
- Strong knowledge of H&S and facilities compliance
- Excellent communication and stakeholder engagement skills
- Confidence using tech tools and systems to streamline operations
Desirable
- Experience in a charity, community hub, or similar environment
- Qualifications in Facilities or Operations Management
- Familiarity with sustainability practices and tech-led operational tools
We are considering applications on a rolling basis – early applications are strongly encouraged.
How to apply:
Please submit your CV in Word format. (A cover letter is not required at this stage.)
Shortlisted candidates will be contacted and invited to submit a supporting statement.
We are committed to building inclusive and diverse teams. Applications from all backgrounds and communities are warmly welcomed, and we will support you throughout the recruitment process.
Operations and Facilities Manager employer: PROSPECTUS-4
Contact Detail:
PROSPECTUS-4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations and Facilities Manager
✨Tip Number 1
Familiarise yourself with the charity's mission and values. Understanding their focus on youth empowerment and community support will help you align your approach and demonstrate your passion during any discussions.
✨Tip Number 2
Network with professionals in the charity sector, especially those involved in operations and facilities management. Attend relevant events or join online forums to connect with individuals who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss your experience with compliance and health & safety regulations. Given the role's responsibilities, showcasing your knowledge in these areas will be crucial in demonstrating your suitability for the position.
✨Tip Number 4
Highlight your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've fostered a high-performance culture and driven innovation in previous roles.
We think you need these skills to ace Operations and Facilities Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and essential experience required for the Operations and Facilities Manager position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is updated and formatted in Word. Focus on showcasing your experience in operations and facilities management, particularly in community or charity settings. Highlight specific achievements that demonstrate your leadership and problem-solving skills.
Highlight Relevant Experience: In your CV, emphasise your extensive experience in people and operations management, project and budget management, and compliance. Use quantifiable examples to illustrate your impact in previous roles, especially in multi-tenant environments.
Prepare for the Supporting Statement: Although a cover letter is not required at this stage, be ready to submit a supporting statement if shortlisted. Think about how you can articulate your passion for youth empowerment and your vision for creating inclusive, high-performing spaces.
How to prepare for a job interview at PROSPECTUS-4
✨Show Your Passion for Community Empowerment
Make sure to express your enthusiasm for working in a charity focused on youth empowerment. Share any relevant experiences that demonstrate your commitment to creating inclusive and high-performing spaces.
✨Highlight Your Leadership Experience
Discuss your previous roles in operations and facilities management, particularly in multi-tenant environments. Be prepared to provide examples of how you've successfully led teams and implemented KPIs to foster a high-performance culture.
✨Demonstrate Compliance Knowledge
As the designated Health & Safety Officer, you’ll need to show a strong understanding of compliance and risk management. Prepare to discuss specific regulations and how you've ensured legal compliance in past roles.
✨Emphasise Innovation and Tech Savviness
Talk about your experience with driving innovation and using technology to improve operational efficiency. Be ready to share examples of tech tools you've used to streamline processes and enhance service delivery.
