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For Companies At a Glance
- Tasks: Manage client relationships and develop new business opportunities in a dynamic environment.
- Company: Join WTW, a leading global advisory, broking, and solutions company committed to inclusivity.
- Benefits: Enjoy a hybrid work model, flexible hours, and a culture that values diversity and empowerment.
- Why this job: Be part of a team that prioritises client service and innovative solutions while making a real impact.
- Qualifications: Must have 12 months' experience in superyacht insurance and strong client service skills.
- Other info: We embrace all types of diversity and foster an inclusive workplace for everyone.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Description
The Role
WTW is seeking a dynamic and experienced insurance professional to join our Cargo team in London as an Associate Director. This is a high-impact role handling a diverse portfolio of direct, wholesale, and reinsurance cargo business—primarily from North America. If you\’re passionate about delivering exceptional client service, shaping strategy, and driving growth in a global marketplace, we want to hear from you.
What You’ll Be Doing
As a senior member of our Cargo team, you’ll lead the servicing and broking of complex cargo accounts, while helping to expand our client base and deepen market relationships.
The Responsibilities
- Manage and grow relationships with large, complex cargo clients
- Understand client businesses, risks, and opportunities to deliver tailored insurance solutions
- Prepare bespoke MRC policy documentation with precision and clarity
- Design and execute effective placing strategies across London and international markets
- Build and maintain strong relationships with underwriters globally
- Broker client risks into appropriate markets with confidence and expertise
- Support new business generation and contribute to sales strategy
- Ensure compliance with WTW and FCA guidelines
- Mentor and support the development of junior colleagues
- Collaborate effectively across WTW teams and systems
- Champion exceptional client service, driving upselling and cross-selling opportunities.
Qualifications
The Requirements
- ACII qualified (or equivalent industry experience preferred)
- Proven success in insurance broking or underwriting
- Deep technical knowledge of cargo insurance and risk management
- Strong communication, negotiation, and interpersonal skills
- Experience managing complex cargo accounts
- Willingness to travel internationally as needed
- Ability to absorb and apply information quickly
- Skilled at working independently and collaboratively
- Excellent time management and prioritisation under pressure
- Capable of simplifying complex concepts for clients and colleagues
- Adaptable communication style to suit diverse stakeholders
- Committed to integrity, transparency, and regulatory compliance
- Proficient in Microsoft Word and Excel.
Equal Opportunity Employer
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
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Associate Director - Client Service and Delivery employer: Willis Towers Watson
Contact Detail:
Willis Towers Watson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director - Client Service and Delivery
✨Tip Number 1
Networking is key in this role, so start building relationships with professionals in the superyacht insurance sector. Attend industry events, join relevant online forums, and connect with potential colleagues on LinkedIn to expand your network.
✨Tip Number 2
Familiarise yourself with the latest trends and developments in the insurance market, particularly those related to superyachts. This knowledge will not only help you in interviews but also demonstrate your commitment to staying informed and relevant in the field.
✨Tip Number 3
Practice your communication and negotiation skills, as these are crucial for the Associate Director role. Consider role-playing scenarios with friends or mentors to refine your approach and build confidence in handling client interactions.
✨Tip Number 4
Research WTW's company culture and values thoroughly. Understanding their commitment to inclusivity and diversity will help you align your responses during interviews and show that you are a good fit for their team.
We think you need these skills to ace Associate Director - Client Service and Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in broking superyacht insurance and client service. Use specific examples that demonstrate your ability to build relationships and deliver high levels of service.
Craft a Compelling Cover Letter: In your cover letter, emphasise your proven track record in account development and your strong communication skills. Mention how you can contribute to the growth of the portfolio and enhance client retention.
Showcase Relevant Experience: Detail your experience with insurance markets globally and any relevant qualifications. Highlight your negotiation skills and ability to manage client pricing effectively.
Demonstrate Cultural Fit: Reflect on WTW's commitment to inclusivity and diversity in your application. Share examples of how you've contributed to a positive team environment and embraced diverse perspectives in your previous roles.
How to prepare for a job interview at Willis Towers Watson
✨Showcase Your Client Relationship Skills
Since the role involves managing client relationships, be prepared to discuss your previous experiences in building and maintaining strong client connections. Share specific examples of how you've successfully retained clients or developed new business opportunities.
✨Demonstrate Industry Knowledge
Familiarise yourself with the superyacht insurance market and current trends. Being able to speak knowledgeably about industry challenges and opportunities will show that you are well-prepared and genuinely interested in the role.
✨Highlight Your Negotiation Skills
As negotiation is a key part of this position, prepare to discuss your approach to negotiating with clients and insurers. Use examples that illustrate your ability to achieve favourable outcomes while maintaining strong relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific client situations. Think of scenarios where you had to develop solutions or proposals for clients, and be ready to explain your thought process.
