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- Tasks: Lead and enhance video conferencing services for a global law firm.
- Company: Join a prestigious law firm in London with 3,000 users.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and mentorship.
- Why this job: Shape user experiences and stay ahead of tech trends in a collaborative culture.
- Qualifications: Must have IT training or AV support experience and knowledge of MS Teams, WebEx, and Zoom.
- Other info: Ideal for someone passionate about communication and eager to mentor others.
The predicted salary is between 43200 - 72000 £ per year.
Video Conferencing & Collaboration Specialist, Global Law Firm, London 3,000 user law firm seeking a passionate, customer-focused, London-based individual to take the lead in shaping and delivering a high performing video conferencing, communication and collaboration service to the business. You will need enthusiasm & drive, an IT Training or AV Support background with knowledge of MS Teams, WebEx, Zoom, Yealink etc and outstanding organisation, people & communication skills. This is not a technical role beyond knowledge of expert use of the applications. It would suit someone who thrives on creating a next-level user experience, is interested in keeping abreast of new products and who is keen to take ownership of building and owning a critical service. Duties will include: Support, train, empower and mentor over 100 firmwide super users who help users in their local offices with meetings and conferences, whether remote or on premise. This is the key channel for delivery this service and it requires ongoing relationship building and direction Create effective processes and procedures and ensure buy-in from the super user group Aid the delivery of all Video Conferencing and Teams projects Regular analysis of IT Service Desk data to identify areas to be proactive Research emerging AV/VC technologies and knowledge share with IT Team Effective triaging of issues to resoluti…
Video Conferencing & Collaboration Specialist employer: ITS Recruitment Careers
Contact Detail:
ITS Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Video Conferencing & Collaboration Specialist
✨Tip Number 1
Familiarize yourself with the specific video conferencing tools mentioned in the job description, like MS Teams, WebEx, and Zoom. Being able to demonstrate your expertise in these platforms during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in training or mentoring others, especially in a tech-related environment. This role emphasizes empowering super users, so showcasing your ability to teach and support others will be a big plus.
✨Tip Number 3
Stay updated on the latest trends and technologies in video conferencing and collaboration tools. Showing your enthusiasm for emerging AV/VC technologies can set you apart as someone who is proactive and forward-thinking.
✨Tip Number 4
Prepare to discuss how you would build relationships with super users and ensure their buy-in for new processes. Think of examples from your past where you've successfully collaborated with teams or stakeholders to achieve a common goal.
We think you need these skills to ace Video Conferencing & Collaboration Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in video conferencing and collaboration tools like MS Teams, WebEx, and Zoom. Emphasize any previous roles where you supported or trained users, as this aligns with the job's focus on user experience.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for creating a next-level user experience. Mention specific examples of how you've empowered others in previous roles, which will resonate with the firm's needs.
Showcase Communication Skills: Since outstanding communication skills are crucial for this role, consider including a section in your application that demonstrates your ability to build relationships and mentor others. This could be through anecdotes or achievements from past experiences.
Research the Firm: Familiarize yourself with the global law firm’s culture and values. Understanding their approach to technology and collaboration will help you tailor your application and show that you're genuinely interested in contributing to their team.
How to prepare for a job interview at ITS Recruitment Careers
✨Show Your Passion for User Experience
Make sure to express your enthusiasm for creating a next-level user experience. Share examples of how you've previously improved user satisfaction in video conferencing or collaboration settings.
✨Demonstrate Your Communication Skills
Since this role requires outstanding communication skills, prepare to discuss how you effectively communicate with diverse teams. Highlight any experiences where you trained or mentored others in using technology.
✨Familiarize Yourself with Relevant Technologies
Brush up on your knowledge of MS Teams, WebEx, Zoom, and Yealink. Be ready to discuss how you've used these tools in the past and any new features or technologies you're excited about.
✨Prepare for Relationship Building Questions
Expect questions about how you would build relationships with super users and other stakeholders. Think of strategies you've used in the past to foster collaboration and support within a team.
