Road Freight Operator

Road Freight Operator

Full-Time 20400 - 40800 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Coordinate UK & European road transport, manage bookings, and ensure excellent customer service.
  • Company: Join a top independent freight forwarder known for global transport services.
  • Benefits: Enjoy a competitive salary, contributory pension, and a modern office environment.
  • Why this job: Be part of a vibrant team, develop your skills, and make an impact in logistics.
  • Qualifications: Experience in road freight forwarding or UK transport operations is essential; forklift license preferred.
  • Other info: Monday to Friday role with opportunities for training and professional growth.

The predicted salary is between 20400 - 40800 £ per year.

Our client, a recognized player within the Freight Forwarding and Transportation industry – offering specialist services within supply chain and logistics solutions, are looking to recruit a talented Road Freight Operator to join their team and offices local to Wythenshawe in the Manchester area. On Offer: * An opportunity to join a highly regarded global logistics specialist * Salary negotiable and dependent on skills and experience * Paid overtime * Annual salary review * 20 days annual leave + public holidays. Holiday loyalty days up to a maximum of 5 days (1 day on the anniversary of your start date) along with One Milestone Day per year to take as you wish * After 3 months’ service, employees are entitled to become a member of the Group personal Pension Plan. After one year’s service the company offers enhanced Pension contributions of 9% annual salary and are eligible to join the Private Medical Scheme (application process required) * Confidential EAP platform for you and your immediate family members as spouse/partners and children aged 16 to 24 in full-time education, living in the same household * Access to Employee Discounts and Perks, which include Grocery Shopping, Holidays, Movies, Sports, Wellness and many more Main Purpose of the Road Freight Operator: The successful candidate will assist with the day-to-day running of the road freight operations and assist the Road Freight Operations Supervisor in the execution of their duties in support of the Head of Operations Road Freight North’s vision of the company to become more competitive and profitable. Duties and Responsibilities of the Road Freight Operator: * Understand and execute the departments vision of good business development in order to successfully import/export the companies Limited’s products * Ensure all customers and clients are invoiced correctly and on time in conjunction with SOPs. * Ensure all duties/VAT is charged correctly upon invoicing and collect any monies due in line with SOPs. * Complete all import/export activities and documentation correctly and on time. * Ensure all other operational activities are completed on time and in conjunction with SOPs including financial, legal and invoicing transactions. * Ensure all other operational activities are completed on time including preparing spot quotations, raise jobs, liaise with overseas offices/clients and raise delivery orders. * Scrutinise all documentation for accuracy, authorise and pass for payment all invoices on time. * Maintain excellent customer and inter-departmental relationships including assisting with client audits, inspection and collections and liaising with sales. * Aid credit control with collection of overdue payments from suppliers and clients * Report internal leads to the line manager/sales team. * Follow up late customer payments in conjunction with credit control. * Maintain and utilise the operational system at all times. * Oversee client and sub-contractor management in conjunction with SOPs. * Maintain regular communication with sales teams reporting new sales leads and handover of shipments. * Create new and maintain current SOPs for the department. * Communicate quotations to the line manager/sales team within two hours of receipt and ensure all quotations are recorded on the system in one format. * Ensure best value for money is obtained during procurement processes. * Implement and improve new efficiencies in workflow in conjunction with line manager. To Be Considered: * Proven experience as a Road Freight Operator * Quality organisational skills and ability to manage many tasks or projects at the same time. * Ability to prioritise own workload but also be able to work as part of a team. * Conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and CRM systems. For more details contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry

Road Freight Operator employer: Willis Global Ltd

Join a leading independent freight forwarder in the Midlands, where you will be part of a dynamic and supportive team dedicated to delivering exceptional logistics services. With a modern office located in the heart of Redditch, we offer a competitive salary, contributory pension, and opportunities for professional growth within a vibrant work culture that values collaboration and customer care.
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Contact Detail:

Willis Global Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Road Freight Operator

✨Tip Number 1

Familiarise yourself with the Fast Freight software system mentioned in the job description. If you have experience with similar logistics software, be ready to discuss how that knowledge can transfer to this role.

✨Tip Number 2

Brush up on your European road freight forwarding regulations and customs clearance processes. Being knowledgeable in these areas will show your potential employer that you're prepared for the responsibilities of the role.

✨Tip Number 3

Highlight any previous experience you have in managing client relationships and problem-solving. Prepare examples of how you've successfully navigated challenges in past roles to demonstrate your customer service skills.

✨Tip Number 4

If you don't already have a forklift license, consider taking a course before applying. Mentioning your willingness to obtain this certification can set you apart from other candidates.

We think you need these skills to ace Road Freight Operator

Road Freight Forwarding Experience
UK Transport Operations Knowledge
Customs Clearance Processing
Warehouse Management
Forklift Operation (License Preferred)
Customer Service Skills
Sales Negotiation Skills
Effective Communication Skills
Organisational Skills
Attention to Detail
Ability to Work Under Pressure
Time Management Skills
Proficiency in Fast Freight Software
Client Relationship Management
Problem-Solving Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in European road freight forwarding or UK transport operations. Emphasise any warehouse experience and customer service skills, as these are crucial for the role.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for logistics and your ability to manage road transport operations. Mention specific examples of how you've successfully handled client relationships and problem-solving in previous roles.

Highlight Relevant Skills: In your application, clearly outline your organisational skills, attention to detail, and ability to work under pressure. These traits are essential for managing bookings and liaising with clients effectively.

Showcase Your Communication Abilities: Since the role involves extensive client and supplier liaison, demonstrate your strong communication skills in your application. Provide examples of how you've negotiated rates or resolved issues in past positions.

How to prepare for a job interview at Willis Global Ltd

✨Know Your Freight Forwarding Basics

Make sure you brush up on your knowledge of European road freight forwarding and UK transport operations. Understanding the logistics industry terminology and processes will help you answer questions confidently and demonstrate your expertise.

✨Showcase Your Customer Service Skills

Since the role involves extensive client liaison, be prepared to discuss your previous customer service experiences. Highlight specific examples where you successfully managed client relationships or resolved issues, as this will show your ability to deliver high standards of care.

✨Demonstrate Organisational Skills

The job requires strong organisational skills, so think of instances where you've effectively managed multiple tasks or projects. Be ready to explain how you prioritise your workload and ensure deadlines are met, especially in a fast-paced environment.

✨Prepare for Technical Questions

Familiarise yourself with the Fast Freight software system and any other relevant tools mentioned in the job description. Being able to discuss your experience with these systems or similar ones will show that you're ready to hit the ground running.

Road Freight Operator
Willis Global Ltd
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