Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage mortgage accounts in arrears and deliver tailored forbearance solutions.
- Company: Target Group is a forward-thinking leader in Financial Services and Technology.
- Benefits: Enjoy 30 days holiday, competitive salary, and a range of health perks.
- Why this job: Make a real impact while working in a supportive and innovative environment.
- Qualifications: 5 years in mortgage arrears management with strong FCA knowledge required.
- Other info: Initial FTC until 2025 with potential for permanent role; Cardiff office presence needed.
The predicted salary is between 28800 - 43200 £ per year.
Social network you want to login/join with:
col-narrow-left
Client:
Target
Location:
Cardiff, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
col-narrow-right
Job Reference:
accd67b4ac07
Job Views:
5
Posted:
12.08.2025
Expiry Date:
26.09.2025
col-wide
Job Description:
At Target Group, we\’re not just about deadlines and deliverables; we\’re about making a real impact in the Financial Services and Technology sectors. We thrive on innovation and the ability to adapt, and we currently have a unique opportunity within our Operations Team for a Mortgage Forbearance Specialist who shares our passion for progress.
The successful candidate will manage mortgage accounts in arrears and deliver tailored, compliant forbearance solutions across first charge, second charge, and buy-to-let portfolios. The role ensures fair customer outcomes while mitigating financial and reputational risk, in line with FCA regulations and internal policies.
Please note, this is an initial FTC until the end of March 2026, with potential to go permanent. The successful candidate will be required to be in our Cardiff office at least 3 times per week.
What does the role of Mortgage Forbearance Specialist look like day to day?
- Manage a portfolio of mortgage accounts in arrears, assessing affordability and execution of appropriate forbearance provision.
- Conduct effective and empathetic conversations with customers, including those identified as vulnerable, to gather relevant financial information.
- Apply FCA regulatory frameworks and internal policies to all casework.
- Monitor and review forbearance arrangements to ensure ongoing suitability and compliance.
- Collaborate with internal teams and external stakeholders (debt advisors, solicitors) to resolve complex cases.
- Prepare documentation for litigation proceedings where necessary and support the legal process through to resolution.
- Maintain accurate, auditable records of all customer interactions and decisions.
- Contribute to continuous improvement initiatives in arrears and forbearance processes.
Requirements
What experience are we looking for?
- Minimum 5 years’ experience in mortgage arrears management, with at least 3 years in a forbearance or specialist role.
- Experience across first charge, second charge, and/or buy-to-let mortgage products.
- Strong working knowledge of FCA regulations, including MCOB, CONC, and vulnerability guidance.
- Demonstrable experience in handling complex arrears and vulnerable customer cases.
- Proficient in using mortgage servicing platforms and Microsoft Office tools.
- Litigation experience in mortgage enforcement or repossession processes (desirable)
- Extensive experience working in a regulated financial services environment (desirable)
The successful candidate will ideally be:
- An analytical thinker, with the ability to assess financial data, identify trends, and determine appropriate forbearance strategies
- Confident in making sound, timely decisions that balance customer needs with business risk
- A clear, concise, and professional communicator (both written and verbal), tailored to a range of audiences
- Resilient and empathetic; capable of managing sensitive conversations with professionalism and emotional control.
- Aware of regulatory obligations and able to apply them consistently in case handling.
- Able to work efficiently with internal and external stakeholders to achieve positive outcomes
- Attentive to detail; maintaining accurate records and ensuring all actions are fully documented and compliant
- Able to manage a high-volume caseload efficiently while meeting deadlines and service level agreements
- A competitive salary of up to £36,000 per annum, depending on experience
- An attractive commission scheme when achieving sales targets and new revenue growth
- 30 days holiday PLUS bank holidays (That\’s right! 30 days from Day 1)
- At least two days per year to give back to our community through our volunteering initiative
- Defined Pension Contribution Scheme (Employer matched up to 6%) with the option to contribute via Salary Exchange (Salary Sacrifice)
- Employee Discount Scheme, access to discounts and offers across 100s of leading retailers.
- Company Paid Private Medical Insurance (benefit in kind)
- Group Life Assurance (4x Annual Salary)
- Group Income Protection
- Annual Pay Review
- Discretionary Annual Bonus Scheme
- Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program
- Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
- Recognition Scheme
- Free Mortgage Advice and Support
- Funeral Concierge and Bereavement Services
- 24/7 access to a GP
- Discounted health club memberships
- Salary Sacrifice Technology Buying Scheme
- Access to Wisdom, total wellbeing solution
We wholeheartedly believe in fostering a diverse and inclusive culture by actively implementing our D&I strategy, building strong community ties, and empowering our people and leaders.
#J-18808-Ljbffr
Arrears Specialist (Mortgage Forbearance) employer: Target
Contact Detail:
Target Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arrears Specialist (Mortgage Forbearance)
✨Tip Number 1
Familiarise yourself with FCA regulations, especially MCOB and CONC, as these are crucial for the role. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to compliance and customer care.
✨Tip Number 2
Showcase your experience in handling complex arrears cases during networking opportunities or informal chats. This can help you build connections within the industry and may lead to referrals or insights about the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed sensitive conversations with vulnerable customers. This will highlight your empathy and communication skills, which are essential for the Mortgage Forbearance Specialist position.
✨Tip Number 4
Engage with professionals in the financial services sector on platforms like LinkedIn. This can provide you with valuable insights into the company culture at Target Group and help you tailor your approach when applying through our website.
We think you need these skills to ace Arrears Specialist (Mortgage Forbearance)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in mortgage arrears management and forbearance. Use specific examples that demonstrate your understanding of FCA regulations and your ability to handle complex cases.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention your relevant experience, particularly in managing mortgage accounts in arrears, and how you can contribute to fair customer outcomes.
Showcase Your Communication Skills: In your application, emphasise your ability to conduct empathetic conversations with customers. Provide examples of how you've successfully managed sensitive discussions, especially with vulnerable clients.
Highlight Continuous Improvement Initiatives: Discuss any past experiences where you contributed to improving processes in arrears and forbearance. This shows your proactive approach and commitment to enhancing customer service and compliance.
How to prepare for a job interview at Target
✨Understand FCA Regulations
Make sure you have a solid grasp of the FCA regulations, especially MCOB and CONC. Being able to discuss how these regulations impact your work will show that you're well-prepared and knowledgeable about the industry.
✨Demonstrate Empathy
Since the role involves handling vulnerable customers, practice how to convey empathy during your conversations. Prepare examples from your past experience where you successfully managed sensitive situations with professionalism.
✨Showcase Your Analytical Skills
Be ready to discuss how you assess financial data and identify trends. Bring examples of how you've developed forbearance strategies based on your analysis in previous roles.
✨Prepare for Collaboration Questions
Expect questions about working with internal teams and external stakeholders. Think of specific instances where you collaborated effectively to resolve complex cases, as this will highlight your teamwork skills.
