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- Tasks: Be the first point of contact for customers, resolving EPOS System issues via phone, email, and tickets.
- Company: Join ClearCourse, a rapidly growing group offering innovative software and payment solutions.
- Benefits: Work in a dynamic environment with opportunities for growth and collaboration.
- Why this job: Gain hands-on experience in customer support while building relationships and enhancing your problem-solving skills.
- Qualifications: A can-do attitude, strong communication skills, and a team player mentality are essential.
- Other info: This full-time role requires weekend and evening shifts on a rota basis.
The predicted salary is between 28800 - 43200 £ per year.
Company description: ClearCourse Job description: The 1st Line Support Analyst role is an essential role towards contributing towards excellent service and support to our customer base. You will be the first point of contact for our customers, via the telephone, emails and tickets, and resolve issues relating to our EPOS System with efficiency and professionalism. The roles requires you to be a team player first and foremost; able and willing to take responsibility to see the ticket through to resolution. Able to build relations with your teammates and customers alike, a confident telephone manner and helpful disposition, along with a can-do attitude are all essential. This role is based full time in our Waterlooville officeand there is a requirement to work weekends and eveningson a rota basis. About ClearCourse: ClearCourse Group is a rapidly growing group of businesses offering brilliant software and payments solutions.We have 40 brands located across the UK and internationally, with two primary UK ClearCourse hubs, in which multiple brands are located in Belfast, London and Preston.?Working better together?is central to everything we do, each time we add a new business were adding new ideas and innovation.Our mission?is to help our customers build great businesses with our industry-specific software and embedded payments solutions. Key Accountabilities:
1st Line Support Analyst employer: ClearCourse Careers
Contact Detail:
ClearCourse Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Analyst
✨Tip Number 1
Familiarize yourself with EPOS systems and common issues that users face. This knowledge will not only help you in the role but also impress during your interactions with our team.
✨Tip Number 2
Practice your communication skills, especially over the phone. A confident and friendly telephone manner is crucial for this position, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Show your enthusiasm for teamwork. Be prepared to discuss examples of how you've successfully collaborated with others in the past, as this role heavily relies on building relationships with teammates and customers.
✨Tip Number 4
Be ready to demonstrate your problem-solving skills. Think of specific instances where you've resolved issues efficiently, as this will highlight your ability to see tickets through to resolution.
We think you need these skills to ace 1st Line Support Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the 1st Line Support Analyst position. Understand the key responsibilities and required skills, such as customer service, problem-solving, and teamwork.
Tailor Your CV: Customize your CV to highlight relevant experience in customer support or technical roles. Emphasize your ability to resolve issues efficiently and your experience with EPOS systems if applicable.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer inquiries or resolved technical issues in the past.
Highlight Soft Skills: In your application, emphasize your soft skills such as communication, teamwork, and a positive attitude. These are crucial for a role that involves direct interaction with customers and colleagues.
How to prepare for a job interview at ClearCourse Careers
✨Show Your Customer Service Skills
As a 1st Line Support Analyst, you'll be the first point of contact for customers. Make sure to highlight your previous customer service experience and how you effectively resolved issues in a professional manner.
✨Demonstrate Teamwork
This role emphasizes being a team player. Be prepared to discuss examples of how you've collaborated with colleagues to solve problems or improve processes, showcasing your ability to work well within a team.
✨Prepare for Technical Questions
Since you'll be dealing with an EPOS system, brush up on relevant technical knowledge. Be ready to answer questions about troubleshooting common issues and demonstrate your problem-solving skills.
✨Exhibit a Can-Do Attitude
A positive and proactive attitude is essential for this role. During the interview, convey your enthusiasm for helping customers and your willingness to take on challenges, especially regarding working weekends and evenings.
