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- Tasks: Assist customers with product orders and queries while providing excellent service.
- Company: Join a people-focused business that values respect, trust, and collaboration.
- Benefits: Enjoy hybrid working, gym discounts, health plans, and a contributory pension scheme.
- Why this job: Be part of a supportive team that values your contributions and offers a rewarding career.
- Qualifications: Fluency in German or Swiss German is essential; customer service experience is a plus.
- Other info: Work from home with just one day a month in the office for collaboration.
The predicted salary is between 20000 - 27000 £ per year.
German Speaking Customer Service Administrator Salary £20 – 27,000Hybrid working 1 day per month in the office in Cambridgeshire
- Are you a fluent German or Swiss German?
- Do you want to work from home?
- Do you enjoy working with customers?
If the answer is YES then this is an ideal career opportunity for you! Our client is a people focused business who strive to create an environment where mutual respect, trust, collaboration and a shared sense of purpose drives their success. They are looking for a German Speaking Customer Service Administrator to join the Customer Services team that want to work for a unique company with lovely, kind and generous people. They have a network of German Speaking Customer Service Administrators that are passionate about their products and people. The German Speaking Customer Service Administrator will assist a wide range of customers with their product orders and questions. The Customer Service Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Service is the first contact point for our network and the role is to truly represent the values and principles of customer service.
They Have an amazing reward package that includes:Rewarding salary packages Contributory pension scheme of up to 6%Opportunity to buy & sell holidayGym membership discountsContributory hospital and health cash planDiscounts at leading brands and retailersRelocation support package for anyone located 50 miles or more from the office.Cycle2Work schemeEye care vouchersFree own label nutritional and personal care products at workLife assurance
This role offers a mixture of home and office working, typically 1 day per month will be in the office to collaborate with colleagues at our St Neots office. Days and requirements may change in line with business needs and you will work a shift pattern. Excellent opportunity highly recommended for any German Speaking Customer Care Administrators.
Athena Resourcing Solutions is an employment agency and employment business. We are an equal opportunities employer and we welcome applications from candidates of all races, genders, ages, religions and beliefs, sexual orientations and people with disabilities. Due to the high volume of applications we receive we are very sorry but it is not always possible to respond to each applicant personally. Only those applicants who are short listed for the position can be contacted. If you have not heard from us within two days please assume that your application for this particular position has been unsuccessful. By submitting your CV to us and/or applying for any job vacancy advertised by us, you agree to your data being processed by us and to receive job alert emails / job related information or other career development related information.Search criteria: Germany, German, Customer care, remote working, home based, flexible working
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Contact Detail:
Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service Administrator
✨Tip Number 1
Make sure to highlight your fluency in German or Swiss German during any conversations you have. This is a key requirement for the role, and showcasing your language skills can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the company's values and customer service principles. Being able to discuss how your personal values align with theirs can demonstrate that you're a good cultural fit for the team.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you resolved complex queries or built strong relationships with customers, as this will show your capability in the role.
✨Tip Number 4
Since the role involves hybrid working, be ready to talk about your home office setup and how you manage your time effectively while working remotely. This shows that you are prepared for the working conditions of the job.
We think you need these skills to ace German Speaking Customer Service Administrator
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in German or Swiss German in your CV and cover letter. Mention any relevant experiences where you used these language skills, especially in customer service roles.
Showcase Customer Service Experience: Detail your previous customer service experience, focusing on how you've built relationships and resolved queries. Use specific examples that demonstrate your ability to handle complex topics and provide excellent service.
Tailor Your Application: Customise your CV and cover letter to reflect the values and principles of the company. Highlight your alignment with their focus on mutual respect, trust, and collaboration, as these are key to their success.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at Resourcing Group
✨Showcase Your Language Skills
Since this role requires fluency in German or Swiss German, be prepared to demonstrate your language proficiency during the interview. You might be asked to answer questions or even conduct part of the interview in German, so practice speaking confidently and clearly.
✨Understand Customer Service Principles
Familiarise yourself with key customer service principles and best practices. Be ready to discuss how you would handle various customer scenarios, showcasing your problem-solving skills and ability to build relationships with customers.
✨Research the Company Culture
The company values mutual respect, trust, and collaboration. Make sure to research their culture and values, and think about how your personal values align with theirs. This will help you articulate why you would be a great fit for their team.
✨Prepare Questions for the Interviewers
Have a list of thoughtful questions ready to ask your interviewers. This shows your genuine interest in the role and the company. You could inquire about team dynamics, training opportunities, or how success is measured in the customer service department.
