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For Companies At a Glance
- Tasks: Assist customers with product orders and queries while providing excellent service.
- Company: Join a people-focused business that values respect, trust, and collaboration.
- Benefits: Enjoy hybrid working, gym discounts, health plans, and a contributory pension scheme.
- Why this job: Be part of a supportive team that truly represents customer service values.
- Qualifications: Fluency in German or Swiss German is essential; customer service experience is a plus.
- Other info: Work from home with just one office day per month in Cambridgeshire.
The predicted salary is between 18000 - 27000 £ per year.
Job Description
- Are you a fluent German or Swiss German?
- Do you want to work from home?
- Do you enjoy working with customers?
If the answer is YES then this is an ideal career opportunity for you! Our client is a people focused business who strive to create an environment where mutual respect, trust, collaboration and a shared sense of purpose drives their success. They are looking for a German Speaking Customer Service Administrator to join the Customer Services team that want to work for a unique company with lovely, kind and generous people. They have a network of German Speaking Customer Service Administrators that are passionate about their products and people. The German Speaking Customer Service Administrator will assist a wide range of customers with their product orders and questions. The Customer Service Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Service is the first contact point for our network and the role is to truly represent the values and principles of customer service.
They Have an amazing reward package that includes:Rewarding salary packages Contributory pension scheme of up to 6%Opportunity to buy & sell holidayGym membership discountsContributory hospital and health cash planDiscounts at leading brands and retailersRelocation support package for anyone located 50 miles or more from the office.Cycle2Work schemeEye care vouchersFree own label nutritional and personal care products at workLife assurance
This role offers a mixture of home and office working, typically 1 day per month will be in the office to collaborate with colleagues at our St Neots office. Days and requirements may change in line with business needs and you will work a shift pattern. Excellent opportunity highly recommended for any German Speaking Customer Care Administrators.
Athena Resourcing Solutions is an employment agency and employment business. We are an equal opportunities employer and we welcome applications from candidates of all races, genders, ages, religions and beliefs, sexual orientations and people with disabilities. Due to the high volume of applications we receive we are very sorry but it is not always possible to respond to each applicant personally. Only those applicants who are short listed for the position can be contacted. If you have not heard from us within two days please assume that your application for this particular position has been unsuccessful. By submitting your CV to us and/or applying for any job vacancy advertised by us, you agree to your data being processed by us and to receive job alert emails / job related information or other career development related information.Search criteria: Germany, German, Customer care, remote working, home based, flexible working
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German Speaking Customer Service Administrator employer: Resourcing Group
Contact Detail:
Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service Administrator
✨Tip Number 1
Make sure to highlight your fluency in German or Swiss German during any conversations. This is a key requirement for the role, and showcasing your language skills can set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with common customer service scenarios and how to handle them effectively. Being prepared to discuss your approach to resolving customer queries will demonstrate your readiness for the role.
✨Tip Number 3
Research the company culture and values. Since they emphasize mutual respect and collaboration, be ready to share examples of how you've embodied these principles in your previous roles.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the work environment and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace German Speaking Customer Service Administrator
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in German or Swiss German in your CV and cover letter. This is a key requirement for the role, so showcase any relevant experiences where you used these language skills.
Showcase Customer Service Experience: Detail your previous customer service roles and how you effectively resolved customer queries. Use specific examples that demonstrate your ability to build relationships and provide excellent service.
Tailor Your Application: Customize your CV and cover letter to reflect the values and principles mentioned in the job description. Show that you align with the company's focus on mutual respect, trust, and collaboration.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Resourcing Group
✨Showcase Your Language Skills
Since this role requires fluency in German or Swiss German, be prepared to demonstrate your language proficiency during the interview. Practice common customer service scenarios in German to show your ability to communicate effectively with customers.
✨Emphasize Customer Service Experience
Highlight any previous experience you have in customer service roles. Share specific examples of how you've resolved customer queries and built relationships, as this aligns with the company's focus on excellent customer service.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Be ready to discuss how your personal values align with theirs, especially regarding mutual respect, trust, and collaboration, which are key to their success.
✨Prepare for Hybrid Working Questions
Since the role involves hybrid working, think about how you manage your time and productivity while working from home. Be prepared to discuss your strategies for staying organized and connected with your team remotely.
