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- Tasks: Join our income team to collect payments and support customers in managing their finances.
- Company: Havebury Housing manages 7,500 homes, focusing on community and sustainability.
- Benefits: Enjoy flexible working options, generous leave, and a commitment to your growth.
- Why this job: Make a real impact in people's lives while working in a supportive, customer-focused environment.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: This is a 12-month fixed-term contract with opportunities for future growth.
The predicted salary is between 28800 - 43200 £ per year.
Here at Havebury Housing, we have a great opportunity to join our income team as an Income and Recovery Officer (12 month FTC) . The roles purpose is to meet agreed business and strategic targets for Income Maximisation through; Collecting Income on time and effectively, profiling customers, their personal circumstances and matching a sustainable payment method and arrangement period and identification and mitigate risk for non-payment. We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes – including our zero-carbon journey – as well as building new homes. We\’ve also concluded a review of how we work in the future, with options around home and office flexible working, as well as a generous annual leave allowance and other benefits. Requirements Outline of Key Responsibilities… To take ownership and resolve enquiries and requests for service at first point of contact: Incoming calls, outgoing calls, emails, SMS, post, myHavebury and reception Understand reasons for Individual customer arrears using a range of communication techniques and tools to identify solutions for remedial action and effective signposting. Manage those cases through to logical outcomes with s…
Income and Recovery Officer 12 month FTC employer: Goodman Masson
Contact Detail:
Goodman Masson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income and Recovery Officer 12 month FTC
✨Tip Number 1
Familiarize yourself with Havebury Housing's mission and values. Understanding our commitment to customer-centric services will help you align your approach during the interview, showcasing how you can contribute to our income maximization goals.
✨Tip Number 2
Brush up on your communication skills, especially in handling sensitive financial discussions. Being able to demonstrate empathy and effective problem-solving techniques will be crucial in managing customer arrears and finding sustainable payment solutions.
✨Tip Number 3
Research common challenges faced in income recovery roles within housing organizations. Being prepared to discuss these challenges and how you would address them can set you apart as a proactive candidate who understands the complexities of the role.
✨Tip Number 4
Network with professionals in the housing sector or join relevant online forums. Engaging with others in the field can provide insights into best practices and may even lead to valuable connections that could support your application process.
We think you need these skills to ace Income and Recovery Officer 12 month FTC
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Income and Recovery Officer position. Understand the key responsibilities and requirements, and think about how your skills and experiences align with them.
Tailor Your CV: Customize your CV to highlight relevant experience in income collection, customer service, and problem-solving. Use specific examples that demonstrate your ability to meet targets and manage customer relationships effectively.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of Havebury Housing's mission and values. Explain why you are passionate about the role and how you can contribute to their income maximization goals.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Goodman Masson
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of an Income and Recovery Officer. Familiarize yourself with income maximization strategies and how to effectively profile customers to match them with sustainable payment methods.
✨Showcase Communication Skills
Since the role involves handling various forms of communication, be prepared to demonstrate your ability to communicate effectively. Use examples from your past experiences where you resolved customer inquiries or managed difficult conversations.
✨Highlight Problem-Solving Abilities
Be ready to discuss specific instances where you identified issues related to customer arrears and how you approached finding solutions. This will show your potential employer that you can take ownership of cases and drive them to logical outcomes.
✨Research the Company
Learn about Havebury Housing's mission, values, and recent initiatives, especially their focus on customer-centric services and sustainability. This knowledge will help you align your answers with their goals and demonstrate your genuine interest in the organization.
