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- Tasks: Help federal employees with their benefits by answering inbound calls and providing guidance.
- Company: Join a purpose-driven team dedicated to supporting federal employees during important life moments.
- Benefits: Enjoy 5-6 weeks of training, $18/hour pay, and a structured work environment.
- Why this job: Make a real impact while developing your communication skills in a supportive setting.
- Qualifications: Experience in phone or computer roles; commitment to a 5-month contract required.
- Other info: No cold calling—just meaningful conversations with those who need your help.
Looking for a role where your people skills can make a real impact? Join our client’s team as a Contract Call Center Agent, helping federal employees navigate their benefits with confidence and ease. This is your chance to be the calm, helpful voice on the other end of the line—empowering people during important moments in their lives.
Benefits & Extras:
- 5–6 weeks of in-depth, onsite training
- All inbound calls—no cold calling or sales
- Structured and professional work environment with clear expectations
- Opportunity to join a purpose-driven project serving federal employees
Compensation: $18/hour, 5 month contract Starting August 29th.
What You’ll Be Doing:
- Answering inbound calls from federal employees and applicants regarding general benefits
- Providing step-by-step assistance navigating a website and app
- Responding to an average of 35–40 calls daily
- Documenting each call in real time
- Escalating complex calls to a support line when needed
- Transitioning seamlessly from one call to the next with minimal downtime
What You’ll Need to Be Considered:
- Experience in phone-based or computer-driven roles, even if not in a formal call center
- Commitment to a 5 month contract period
- Comfortable working in a highly monitored, structured environment
- Ability to stay focused and efficient in a fast-paced setting
- A warm, personable, and clear communication style
What Could Set You Apart :
- Understanding of policy-driven or benefit-related conversations is a plus
Apply Now!
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Call Center Agent (8/29/25) employer: ITAC Solutions
Contact Detail:
ITAC Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Agent (8/29/25)
✨Tip Number 1
Familiarise yourself with common benefits and policies that federal employees might inquire about. This knowledge will not only boost your confidence but also help you provide accurate information during the interview.
✨Tip Number 2
Practice your communication skills by role-playing call scenarios with a friend or family member. Focus on being clear, warm, and personable, as these traits are essential for a Call Center Agent.
✨Tip Number 3
Research our company culture and values at StudySmarter. Understanding what we stand for will help you align your answers during the interview and show that you're genuinely interested in joining our team.
✨Tip Number 4
Prepare questions to ask during the interview about the training process and support available for new agents. This demonstrates your eagerness to learn and adapt to the structured environment.
We think you need these skills to ace Call Center Agent (8/29/25)
Some tips for your application 🫡
Highlight Relevant Experience: When crafting your CV, make sure to emphasise any previous experience in phone-based or computer-driven roles. Even if you haven't worked in a formal call centre, showcase skills that demonstrate your ability to handle calls and assist customers effectively.
Tailor Your Cover Letter: Write a cover letter that specifically addresses the job description. Mention your commitment to the 5-month contract and your ability to work in a structured environment. Use examples from your past experiences to illustrate your warm communication style and problem-solving skills.
Showcase Your People Skills: In your application, highlight your people skills and how they can make a positive impact. Provide examples of situations where you've successfully assisted others, especially in high-pressure environments, to demonstrate your capability to be the calm voice on the other end of the line.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Ensure there are no spelling or grammatical errors, as these can detract from your professionalism. A polished application reflects your attention to detail and commitment to quality.
How to prepare for a job interview at ITAC Solutions
✨Showcase Your People Skills
As a Call Center Agent, your ability to connect with people is crucial. During the interview, share examples of how you've successfully assisted customers or clients in the past, highlighting your warm and personable communication style.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you handle challenging situations. Think of specific instances where you navigated complex issues or provided step-by-step assistance, as this will show your capability to support federal employees effectively.
✨Familiarise Yourself with Benefits and Policies
While not mandatory, having a basic understanding of benefit-related conversations can set you apart. Research common federal employee benefits and be ready to discuss them, showing your initiative and interest in the role.
✨Emphasise Adaptability and Efficiency
The role requires transitioning between calls quickly and efficiently. Share experiences that demonstrate your ability to stay focused in fast-paced environments, and how you manage your time effectively while maintaining high-quality service.
