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- Tasks: Create unforgettable moments for guests and ensure a warm welcome.
- Company: Join Chef & Brewer, a collection of unique country-style pubs across beautiful locations.
- Benefits: Enjoy competitive pay, discounts on food and drinks, and access to mental health support.
- Why this job: Be part of a fun, inclusive team while developing your skills in hospitality.
- Qualifications: A positive attitude, willingness to learn, and a passion for great service are essential.
- Other info: Part-time role with opportunities for career growth and training.
Join to apply for the Hotel Staff role at Greene King.
As Hotel Staff, you’ll be key to creating unforgettable moments for customers, whether you’re checking in a guest or recommending the perfect drink to a customer after a long day, you’ll keep the good times flowing. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.
Company Description
Chef & Brewer is a collection of unique country-style pubs set in beautiful locations across the country which welcome customers as a home away from home. Our relaxed pubs with beautifully decorated interiors, seriously good pub food and expertly chosen drinks ranges are the perfect places for our customers to enjoy any occasion.
Additional Information
We’re all about rewarding our team’s hard work, that’s why…
Benefits
- The chance to further your career across our well-known brands – as one of the industry\’s top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…
Responsibilities
- Provide customers with a heartfelt and memorable experience each and every time they visit.
- Meet and greet our customers and check them into their hotel room upon arrival.
- Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
- Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
What You’ll Bring
- Willingness to learn and expand your skills.
- Have a great eye for detail, making sure every pint is poured to perfection.
- A passion for giving great service and making sure every customer receives a warm welcome.
- A positive can-do attitude and be a real team player.
Seniority Level
Entry level
Employment Type
Part-time
Job Function
Sales, General Business, and Management
Industries
Food and Beverage Services, Hospitality, and Retail
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Hotel Staff employer: Greene King
Contact Detail:
Greene King Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Staff
✨Tip Number 1
Familiarise yourself with Greene King's values and the unique atmosphere of Chef & Brewer pubs. Understanding their commitment to creating a welcoming environment will help you connect with the team during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your passion for providing memorable experiences, which is key for the Hotel Staff position.
✨Tip Number 3
Network with current or former employees of Greene King if possible. They can provide valuable insights into the company culture and what they look for in candidates, giving you an edge in your application.
✨Tip Number 4
Prepare to discuss your willingness to learn and adapt. Highlight any relevant training or experiences that showcase your ability to grow within a role, as Greene King values development and progression in their staff.
We think you need these skills to ace Hotel Staff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise skills like attention to detail, teamwork, and a positive attitude, as these are key for the Hotel Staff role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific experiences where you created memorable moments for customers, aligning with Greene King's values.
Highlight Relevant Skills: In your application, focus on skills that match the job description, such as communication, problem-solving, and a willingness to learn. Use examples to demonstrate how you've applied these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at Greene King
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples of how you've gone above and beyond to create memorable experiences for customers in the past.
✨Demonstrate Team Spirit
Since you'll be joining a fun and inclusive team, highlight your ability to work well with others. Discuss any previous experiences where you collaborated effectively with colleagues to achieve a common goal.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might encounter, such as handling complaints or checking in guests. Be ready to discuss how you would approach these situations calmly and professionally.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
