Head of Medical Information

Job Title:

Head of Medical Information, UK (Rare Diseases / Medical Affairs)

Location:

UK

Company Overview:

They are a patient‑dedicated global biotechnology company focused on discovering, developing, and delivering transformative therapies for rare metabolic and lysosomal storage diseases. Their UK operations are headquartered in the South of England.

Role Summary:

The Head of Medical Information will lead the UK Medical Information function within Medical Affairs. This senior role owns the delivery of high‑quality, compliant, and scientifically accurate medical responses to both HCP and patient inquiries; fosters cross‑functional collaboration across medical, safety, compliance, and global teams; oversees MI SOPs and ensures alignment with international medical plan objectives.

Key Responsibilities:

1. Medical Information Strategy & Leadership

• Define and implement UK Medical Information strategy aligned with the global/international medical plan
• Lead the MI team, manage workloads, and coordinate with global MI operations and UK Medical Affairs/Medical Director
• Develop high‑quality, consistent MI responses (product questions, safety enquiries, off‑label inquiries)

2. Operational Excellence

• Oversee triage, escalation, and KPI‑based workflow for medical information requests, including phone and email channels
• Ensure MI systems/tools are optimised (e.g. Veeva Vault, Questback, MI database)

3. Compliance & Quality Assurance

• Provide oversight for all MI materials ensuring compliance with ABPI/IPHA codes, local regulations, and internal SOPs
• Participate as medical lead in the Copy Review Board (CRB) for promotional and non‑promotional content

4. Cross‑Functional Collaboration

• Act as liaison with pharmacovigilance, safety, regulatory, market access, training, and global medical functions
• Support clinical/regulatory activities such as Investigator‑Initiated Studies (IIS), congress medical affairs, and communications

5. Training, Education & External Engagement

• Provide training to internal stakeholders (medical, commercial, patient advocacy teams) on MI policies and science updates
• Contribute to medical congress activities, literature reviews, and scientific slide decks

6. Performance Metrics & Reporting

• Monitor MI KPIs: response timelines, customer satisfaction, volume and trends
• Generate analytical reports to influence strategy and continuous improvement

Qualifications & Experience:

Education:

• Undergraduate in life sciences or health care; an advanced scientific degree (PharmD, PhD, MSc) or healthcare professional qualification (e.g. RN, genetic counsellor) desirable

Experience:

• 8–10+ years in medical information or medical affairs within pharma/biotech (rare disease experience preferred)
• Demonstrated experience in MI operations management, compliance, and cross‑functional teamwork
• Working knowledge of ABPI/IPHA Code and UK regulatory landscape

Skills & Attributes:

• Excellent scientific communication and writing (HCP & lay audiences)
• Strong leadership with team management experience
• Proactive, detail‑oriented, regulatory compliance mindset
• Collaborative across functions and cultures
• Travel flexibility (up to 20–30% UK and international)

Application Process:

If this sounds like an opportunity for you, please reach out to with your CV and a covering letter outlining how your experience aligns with the role.