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For Companies At a Glance
- Tasks: Lead daily operations and manage a team in a dynamic retail banking environment.
- Company: Join a well-established banking institution in the heart of London.
- Benefits: Enjoy a competitive salary, supportive team culture, and clear development pathways.
- Why this job: Be a key player in branch leadership and enhance your banking career.
- Qualifications: Strong knowledge of UK banking, team management experience, and excellent customer service skills required.
- Other info: This is a full-time, office-based role with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
Assistant Branch Manager – 6-Month FTC
Location: City of London Branch
Salary: £32,000 per annum
Department: Retail Branch Operations
Reports to: Area Branch Manager (with a dotted line to Head of Operations)
About the Role
We are seeking an organised, customer-focused Assistant Branch Manager to join our City of London branch on a 6-month fixed-term contract . This is a key operational leadership role, ideal for someone with strong retail banking experience and the confidence to oversee daily branch performance.
As the Area Branch Manager is often engaged in business development and off-site responsibilities, you will frequently lead the branch day-to-day-ensuring operational excellence, managing the Personal Bankers/Cashiers, and maintaining the highest standards of customer service and compliance.
Key Responsibilities
Branch Operations & Risk Control
- Jointly ensure operational excellence alongside the Area Branch Manager.
- Oversee all Personal Bankers/Cashiers in relation to operational performance.
- Hold joint custody for cash, valuables, security forms, lockers and key combinations.
- Maintain single custody of loan documents and act as second emergency key-holder.
- Supervise and authorise cash transactions; monitor all cash department activities.
- Ensure AML, KYC, and compliance controls are strictly followed for all transactions.
- Record and maintain inventory of security forms.
- Authorise debits to customer and office accounts within agreed limits.
- Check, monitor, and balance bills for collection and dispatch delivered orders.
- Control postage, despatch of letters, and stationery inventory/reordering.
- Check and sign Demand Drafts as primary verifier.
- Oversee inward clearing transactions, associated vouchers, and account reconciliations.
- Review return items, charges, and payments.
- Maintain cleanliness, decorum, and safety of the branch premises.
Customer Service & Staff Management
- Ensure excellent customer service and effectively resolve customer complaints.
- Oversee staff punctuality, attendance, and daily task allocation.
- Provide cover for Personal Bankers/Cashiers or Branch Manager when required.
- Act as the main interface between branch staff and the Area Branch Manager.
Loans & Account Management
- Handle all loan accounts: appraisal, supervision, follow-up, and file maintenance.
- Calculate drawing power and submit assessments to the Branch Manager.
- Assist in preparing loan applications, new/renewal proposals, and credit assessments.
- Independently check KYC requirements in coordination with the Branch Manager.
- Maintain loan registers and documentation.
Administration & Compliance
- Support the Area Branch Manager with general branch administration.
- Manage data security and ensure compliance with record retention policies.
- Participate in audits, reviews, and operational reporting.
- Perform word processing, email, and data entry as required.
Competencies & Experience
- Strong understanding of UK retail banking operations.
- Solid knowledge of KYC, AML, risk control and compliance standards.
- Proven ability to lead and support a small team.
- Excellent organisational skills and attention to detail.
- Customer-focused with effective communication skills.
- Comfortable taking on additional responsibility when needed.
- Able to work independently with minimal supervision.
Key Deliverables
- High operational standards across all branch activities.
- Strong risk and compliance controls.
- Efficient branch processes and exceptional customer service.
- Effective staff management and teamwork.
- Support branch sales and service performance targets.
If you\’re ready to take the next step in your banking career and play a vital role in the smooth running of a busy City of London branch, we\’d love to hear from you.
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Assistant Branch Manager employer: LJ Recruitment
Contact Detail:
LJ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Branch Manager
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in UK retail banking, especially KYC and AML guidelines. This knowledge will not only help you during interviews but also demonstrate your commitment to compliance and operational excellence.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a high-pressure environment. Be ready to discuss specific situations where you improved team performance or customer service.
✨Tip Number 3
Network with professionals in the banking sector, particularly those who work in retail banking. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the company culture.
✨Tip Number 4
Prepare to discuss your organisational and multitasking abilities by thinking of examples where you've successfully juggled multiple responsibilities. Highlight how these skills can contribute to maintaining branch standards and operational efficiency.
We think you need these skills to ace Assistant Branch Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail banking operations, team management, and customer service. Use specific examples that demonstrate your ability to lead a team and manage operational tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the banking industry. Mention your understanding of KYC/AML guidelines and how your skills align with the responsibilities outlined in the job description.
Highlight Leadership Experience: Emphasise any previous leadership roles you've held, particularly in high-performing environments. Discuss how you have successfully managed teams and improved operational performance in past positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a banking role.
How to prepare for a job interview at LJ Recruitment
✨Showcase Your Leadership Skills
As an Assistant Branch Manager, you'll be expected to lead a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed a team in a high-performing environment.
✨Demonstrate Knowledge of Banking Operations
Familiarise yourself with UK retail banking operations, KYC, AML, and risk controls. During the interview, highlight your understanding of these areas and how they relate to the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service orientation. Think of examples where you've resolved complaints or improved service standards in your previous roles.
✨Emphasise Organisational Skills
The role requires excellent organisational and multitasking skills. Be ready to share specific instances where you've successfully managed multiple tasks or projects simultaneously.
