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- Tasks: Engage with customers to discuss financial options and resolve accounts in the field.
- Company: Join Orbit Credit Services, a supportive company focused on customer financial health.
- Benefits: Enjoy flexible hours, uncapped bonuses, 31 days holiday, and comprehensive training.
- Why this job: Work outdoors, make a difference, and enjoy a balanced work-life culture.
- Qualifications: Must have a full driving licence, clear criminal record, and be tech-savvy.
- Other info: Candidates must reside within Wakefield and can travel up to 90 minutes from home.
The predicted salary is between 27965 - 35765 £ per year.
Field Collections Agent
The start date for this role will be 12th January 2026.
Location: Within a 90-minute travel radius of your home (applicants must reside within Wakefield)
Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400 Earnings Potential: Up to £35,765 per year (inclusive of car allowance) Hours: Flexible, 40 hours per week (including peak shifts) No Warrant Work Involved
Do you:
- Hold a full UK driving licence and have access to a vehicle?
- Prefer working independently, outdoors, and engaging with people face-to-face?
- Value flexibility and autonomy in your schedule?
If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.
About the Role
As a Field Collections Agent, you\’ll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your key responsibilities
- Visit customers to resolve outstanding arrears and discuss payment options
- Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
- Accept payments, set up repayment plans, and re-engage customers with client services
- Educate customers about the potential consequences of non-payment
- Use an Orbit-supplied iPad to update account outcomes in real time
Candidates who have previously been successful in this role have come from a background in Sales, Military or Police.
Working Hours
We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:
- Monday–Friday visiting times can be between 8am–8pm
- 10 Prime Hours required (Monday to Friday Prime Hours are 4pm–8pm & Saturday Prime Hours are 9am–1pm)
Benefits
- 31 days holiday (incl. bank holidays + December shutdown)
- Fuel card for business use
- Referral Bonus Scheme
- Uncapped monthly bonuses (£200–£400 typical)
- Comprehensive 5-week induction programme
- Ongoing training and professional development
- Access to Medicash and Employee Assistance Programme
Requirements
- Clear criminal record
- No CCJs, IVAs, or bankruptcies in the last 6 years
- Full driving licence (max 6 points), own car, and will require business insurance
- Tech-savvy and comfortable working independently
Job Type: Full-time
Pay: £27,965.00 – £35,765.00 per year
Job Ref: CCAFLD
#J-18808-Ljbffr
Field Collections Agent employer: Encore Capital Group
Contact Detail:
Encore Capital Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Agent
✨Tip Number 1
Familiarise yourself with the local area of Wakefield and its surrounding regions. Understanding the geography will help you plan your routes efficiently, making it easier to manage your time and meet customers.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on effective communication. Practising how to handle difficult conversations can set you apart from other candidates.
✨Tip Number 3
Make sure you're comfortable using technology, especially an iPad. Familiarise yourself with common apps and tools that may be used in the role to demonstrate your tech-savviness during the interview.
✨Tip Number 4
Prepare to discuss your flexibility in working hours. Since the role requires working during specific times, showing that you can adapt your schedule to meet customer needs will make you a more attractive candidate.
We think you need these skills to ace Field Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and fieldwork. Emphasise any roles where you've had to manage financial discussions or collections.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the responsibilities of a Field Collections Agent. Mention your ability to work independently and your comfort with technology.
Highlight Your Driving Experience: Since this role requires a full driving licence and access to a vehicle, clearly state your driving experience and any relevant insurance details in your application.
Showcase Your Communication Skills: Demonstrate your strong communication skills in your application. Provide examples of how you've effectively resolved customer issues or educated clients in previous roles.
How to prepare for a job interview at Encore Capital Group
✨Know Your Role
Familiarise yourself with the responsibilities of a Field Collections Agent. Understand the importance of customer service and how to effectively communicate with customers about their financial situations.
✨Demonstrate Your Driving Skills
Since this role requires a full driving licence and access to a vehicle, be prepared to discuss your driving experience. Highlight any relevant experience you have in travelling for work or managing your time effectively on the road.
✨Showcase Your IT Competence
As you'll be using an iPad to update customer accounts, make sure to express your comfort with technology. Be ready to discuss any previous experience you have with similar devices or software.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Think of examples from your past experiences where you successfully resolved issues or helped someone in a difficult financial situation.
