Customer Service Advisor

We’re recruiting for Customer Service Advisors to earn up to 25,480 per annum. Realistic OTE of £716 per month! Customer Service Advisor benefits: * * Campaign specific benefits including exclusive discounts on sim only plans up to 80% for you & up to 4 for family and friends! * Exclusive discounts on broadband, mobile, TV channels, and more, including family & friends deals. * Access to a generous employee discount portal, saving you up to £1000 annually on groceries, shopping, entertainment, and travel. * A furry friend perk – a subscription to Tails for your beloved canine companion. * Wellbeing support through free access to services that enhance your mental and physical health. * Comprehensive dental plan and priority access to a private GP. * Refer a friend incentive – Earn up to £800 for each referral who successfully join the business! Training is included to prepare you for this role Customer Service Advisor role: As an advisor, you will be assisting inbound calls from existing customers, supporting a range of queries. These can be from customers who are within the last 6 months of their contract & want to leave or customers wanting to upgrade. You will work to drive sales through effective questioning & work to promote additional products & services such as mobile phone contracts, home broadband, tablets, simos & more! Examples of the role include: * Retention of existing customers or upgrades. * Up sell and cross sell of all products and services to existing and prospective customers to drive up the client\’s customer base. * Ensure professional call manner and remain knowledgeable on products/services on offer. * Being able to think quickly and use your own initiative to review customer accounts to see where there is a potential sale opportunity. * Support sales transactions by advising customers on suitable products to meet your conversion target as well as other targets. Customer Service Advisor pay: £25,480 per annum. Realistic OTE of £716 per month! *Bonus is uncapped with some of our top agents earning thousands