Fraud Investigator

Location:Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Hours:Full time, Permanent

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The Role:

The Fraud Detection Specialist is to bring Fraud Detection expertise to the Fraud function and support the first line of defense against suspected fraud. Also to provide credit decisions on genuine applications, following the business guidelines on cases of non-confirmed fraud. You will be responsible for the accurate updating of all systems to ensure compliance within industry standards.

Key Responsibilities:

• Detect and manage POS fraud by reviewing fraud detection systems, investigating suspicious activity, and ensuring accurate decisions with positive customer outcomes.
• Support fraud investigations by assisting team members, managing associated fraud links, and escalating trends to reduce business risk.
• Deliver empathetic, customer-focused outcomes, ensuring all verbal and written communications are clear, professional, and accurately recorded.
• Maintain compliance with regulatory requirements and internal policies while managing customer accounts and using digital systems with accuracy.
• Engage proactively in team collaboration, training, and continuous improvement initiatives, staying updated on industry fraud trends and internal tools.

Skills & Attributes:

• Proven experience in Fraud Detection.
• Understanding of Fraud.
• Experience working in Financial Services or Credit broker environment within Retail Finance.

What’s in it for you?

Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Along with a fulfilling career, you’ll be able to enjoy a benefits package which you can tailor to your lifestyle and needs, with key highlights including;

• Competitive salary and a contributory pension scheme
• Access to our Health Cash Plan Scheme
• A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days out
• The opportunity to buy and sell holidays, giving you even more control over your work-life balance

Could this be you?

Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We’re positive, we’re brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don’t let confidence hold you back – there’s no such thing as a ‘perfect’ candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you’re considering a career change or exploring a sector jump, we welcome applicants with transferable skills.

Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team.

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

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