Retail Security Officer

Retail Security Officer

Darlington Full-Time No home office possible
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At a Glance

  • Tasks: As a Retail Security Officer, you'll patrol, deter crime, and report incidents while collaborating with local authorities.
  • Company: ASEL delivers bespoke security solutions and is part of the $2.2bn Argenbright Holdings Group.
  • Benefits: Enjoy perks like SIA licence renewal, pension scheme, discounts, and ongoing training opportunities.
  • Why this job: Join a dynamic team focused on safety, integrity, and community trust in a rewarding environment.
  • Qualifications: You need a valid SIA licence; retail security experience is a plus but not essential.
  • Other info: Full training provided, with flexible hours and potential for career progression.

ASEL, design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people, technology and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling, which has revolutionised the industry, our business is underpinned by our risk advisory practice, which utilises data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost.

We believe that authenticity and transparency are vital to success, so our main objective is to always act with sincerity and integrity in order to provide a genuinely collaborative service, which customers can trust and believe in.

ASEL is part of the Argenbright Holdings Group, a privately owned $2.2bn organisation founded in 1979 and headquartered in Atlanta, Georgia. Argenbright has decades of experience in aviation services, facilities management, BPO and technology and a heritage in security services across the USA and Europe.

Main Responsibilities

We believe that the best approach to deterring criminal activity is to understand the vulnerabilities and risk of each location, and bespoke our approach to effectively reduce risk. As a Retail Security Officer, you will be required to provide a visible deterrence, respond to incidents, complete incident reports and collaborate with the local authorities.

You will be expected to carry out all guarding responsibilities whilst in store, such as;

  • Patrolling the shop floor and deterring criminal activity
  • Assess and identify vulnerabilities, and work proactively to minimise risk
  • Liaising with management and local authorities when applicable
  • Manage vulnerable persons with empathy to not cause distress
  • Completing colleague and contractor searches when required in line with customer company policy
  • Digitally report incidents and use tablets/phones for daily activity planning
  • Detailed and Legible incident reporting to assist the Client and Local Authorities

Location: Darlington Retail Park

Hours: 55 hrs Avg

Shift Pattern: Mon – Fri 0900-2000 ,Sat – 0900-1800 Sund : TBC (one full time officer needed and 1 part time)

Hourly Rate: £12.54

The Person

To be an effective Security Officer, you will need to be a confident communicator as you will be required to provide detailed verbal and written accounts of criminal activity. You will need to be welcoming and patient with customers, and able to handle conflict in a professional manner.

Required Experience And Qualification

You must have a valid SIA licence to apply for this role. Previous experience of working in a Retail Security Role is an advantage but not essential as full training will be given.

Benefits of working with ASEL

  • SIA Licence Renewal
  • Auto enrolment pension scheme
  • Investment into training
  • Perkbox incentive scheme which includes discounts and an employee assistance programme
  • Company uniform provided

Applicants must be able to provide a full 5-year checkable work or back to school history. Should you be selected to attend an interview, please ensure you bring your right to work documents and a recent proof of address.

You must have a current SIA Guarding or SIA Door Supervisor licence to apply for this role

Due to the large number of applicants that we receive if you have not been contacted within 14 days of your application please assume that you have been unsuccessful

Equality & Diversity

ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities.

ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.

Responsibilities & Requirements

Job descriptions should be reviewed on a regular basis. Any changes should be made and agreed between you and your manager.

The above information is not exhaustive, and you are required to undertake such duties as may reasonably be required within the scope of the position and your capabilities.

All employees are required to act professionally, co-operatively and flexibly in line with the requirements of the position.

Benefits:

  • Perkbox recognition – rewards and discount platform
  • Apprenticeship
  • Employee of the month scheme £50
  • 110% Club of outstanding performers who can receive large prizes and monetary rewards
  • WageStream – a flexible wage application whereby you can pull your wages out sooner than payday
  • EAP – Employee Assistance Programme
  • Progression opportunities within the company
  • Ongoing training

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Contact Detail:

Amberstone Security Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Retail Security Officer

✨Tip Number 1

Familiarise yourself with the specific security challenges faced in retail environments. Understanding common vulnerabilities and how to address them will show your proactive approach during interviews.

✨Tip Number 2

Practice your communication skills, as you'll need to convey detailed reports and interact with customers effectively. Role-playing scenarios can help you prepare for handling conflict professionally.

✨Tip Number 3

Research ASEL and their approach to security solutions. Being knowledgeable about their values and practices will demonstrate your genuine interest in the company during the interview process.

✨Tip Number 4

Prepare to discuss your ability to work collaboratively with local authorities and management. Highlight any past experiences where teamwork was essential in resolving issues or enhancing security.

We think you need these skills to ace Retail Security Officer

Valid SIA Licence
Conflict Resolution
Effective Communication Skills
Incident Reporting
Patrolling and Surveillance
Risk Assessment
Customer Service Skills
Empathy and Compassion
Attention to Detail
Team Collaboration
Digital Reporting Proficiency
Problem-Solving Skills
Professionalism
Flexibility and Adaptability

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retail Security Officer. Familiarise yourself with the key tasks such as patrolling, incident reporting, and liaising with local authorities.

Tailor Your CV: Highlight any relevant experience in security or customer service roles. Emphasise your communication skills and ability to handle conflict professionally, as these are crucial for this position.

Craft a Strong Cover Letter: In your cover letter, express your understanding of ASEL's commitment to authenticity and transparency. Mention how your values align with theirs and provide examples of how you've demonstrated integrity in past roles.

Proofread Your Application: Ensure that your application is free from spelling and grammatical errors. A well-presented application reflects your attention to detail, which is essential for a role that involves detailed reporting.

How to prepare for a job interview at Amberstone Security

✨Know the Company

Before your interview, take some time to research ASEL and its approach to security solutions. Understanding their values, such as authenticity and transparency, will help you align your answers with what they stand for.

✨Demonstrate Communication Skills

As a Retail Security Officer, you'll need to communicate effectively. Prepare examples of how you've successfully handled conflict or communicated with customers in previous roles, showcasing your ability to remain calm and professional.

✨Show Empathy and Patience

The role requires managing vulnerable persons with empathy. Think of situations where you've had to show understanding and patience, and be ready to discuss these experiences during your interview.

✨Prepare for Scenario Questions

Expect scenario-based questions that assess your problem-solving skills and ability to respond to incidents. Practice articulating your thought process and actions in hypothetical situations related to retail security.

Retail Security Officer
Amberstone Security
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