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- Tasks: Provide expert support for gaming accessories and troubleshoot technical issues.
- Company: Join a global leader in high-performance gaming gear trusted by gamers worldwide.
- Benefits: Enjoy a dynamic work environment with opportunities to learn and grow in the gaming industry.
- Why this job: Be at the forefront of customer experience in gaming, making a real impact on users' enjoyment.
- Qualifications: Fluent in German and English, with a strong interest in gaming and basic technical knowledge.
- Other info: Work in a fun, fast-paced setting while connecting with fellow gaming enthusiasts.
The predicted salary is between 28800 - 43200 £ per year.
Insight Global is hiring a Technical Support Engineer on behalf of a global leader in high-performance gaming gear, trusted by gamers worldwide for its cutting-edge technology and immersive experiences. In this role, you’ll be at the heart of the customer journey, delivering expert support for a premium line of gaming accessories. As the first point of contact, you’ll troubleshoot technical issues, answer product-related questions, and help users get the most out of their gear — all while providing a smooth, engaging support experience. You’ll represent the brand directly, so being personable, positive, and proactive is key to building lasting trust and loyalty with every interaction. Must haves: • Fluent in German and English (spoken and written) • Strong interest in gaming and technology • Basic technical knowledge (e.g. PC setup, peripherals) • Enthusiasm and willingness to learn • Comfortable with high-volume ticket handling (50–60/day) • Able to troubleshoot basic hardware/software issues – basic level of understanding Plusses: • German as a first language • Additional European languages (Turkish, French, etc.) • Familiarity with Microsoft Dynamics CRM • Passion for gaming and active in gaming communities • Understanding of gaming peripherals (keyboards, headsets, etc.) Day to day: In this role, you’ll be responsible for responding to customer issues through various channels, including chat, social media, and web requests. You’ll troubleshoot and resolve technical problems, escalating more complex cases when necessary. All interactions will be logged and managed using Microsoft Dynamics CRM. You’ll also maintain up-to-date product knowledge, regularly update email/chat templates, and handle RMAs and logistics support as needed.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Technical Support Engineer employer: Insight Global
Contact Detail:
Insight Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the latest gaming peripherals and technology. Being knowledgeable about the products you'll be supporting will not only boost your confidence but also help you connect better with customers who are passionate about gaming.
✨Tip Number 2
Engage with gaming communities online. This will not only enhance your understanding of common issues gamers face but also demonstrate your passion for the industry, which is a key trait they’re looking for.
✨Tip Number 3
Practice your troubleshooting skills by setting up different gaming systems or peripherals at home. The more hands-on experience you have, the better prepared you'll be to assist customers effectively.
✨Tip Number 4
Brush up on your language skills, especially in German and English. Since fluency in both languages is a must, being able to communicate clearly and effectively will set you apart from other candidates.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical knowledge and experience in gaming. Emphasise any relevant skills, such as troubleshooting hardware/software issues and your familiarity with gaming peripherals.
Craft a Compelling Cover Letter: In your cover letter, express your passion for gaming and technology. Mention your fluency in German and English, and how your background aligns with the role of a Technical Support Engineer.
Showcase Your Communication Skills: Since this role involves direct customer interaction, demonstrate your communication skills in your application. Use clear and engaging language to reflect your personable and positive attitude.
Highlight Relevant Experience: If you have experience handling high-volume support tickets or using CRM systems like Microsoft Dynamics, be sure to include that in your application. This will show that you're prepared for the demands of the role.
How to prepare for a job interview at Insight Global
✨Show Your Passion for Gaming
Make sure to express your enthusiasm for gaming and technology during the interview. Share your experiences with gaming gear and how it has impacted your gaming experience. This will demonstrate that you are not just technically capable but also genuinely interested in the products you'll be supporting.
✨Demonstrate Technical Knowledge
Be prepared to discuss your understanding of basic technical concepts, such as PC setups and peripherals. You might be asked to troubleshoot a common issue during the interview, so brush up on your problem-solving skills and be ready to explain your thought process clearly.
✨Practice Your Language Skills
Since fluency in both German and English is essential, practice speaking and writing in both languages before the interview. You may be asked to switch between languages or answer questions in German, so being comfortable in both will give you an edge.
✨Prepare for High-Volume Scenarios
Given the high volume of tickets you'll be handling, think about how you would manage multiple customer queries efficiently. Be ready to discuss your time management strategies and how you prioritise tasks while maintaining a high level of customer service.
