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- Tasks: Manage hardware deployments and ensure top-notch customer service daily.
- Company: Join XMA, a leading tech reseller in the UK since the 80s.
- Benefits: Enjoy private healthcare, gym discounts, and 25+ days holiday!
- Why this job: Be part of a diverse team making a real impact with technology.
- Qualifications: Minimum 5 GCSEs; customer service experience preferred.
- Other info: Hybrid work available – 3 days in office, 2 days WFH.
The predicted salary is between 30000 - 42000 £ per year.
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Location: Nottingham (hybrid work available – 3 days in the office, 2 days WFH)
BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program, and many more.
Established in the 80s, XMA has grown to become one of the top ten largest value-added resellers in the UK. We are an independent UK company with full geographic coverage, serving a diverse customer base across both public and private sectors.
We win awards for helping organizations and users achieve more with technology. Our expertise lies in realizing individual ambitions through transformation and evolution. We consult, define, adapt, and deliver real-life outcomes, collaborating closely to bring positive impact to our clients.
We have a fantastic opportunity for a MPS Operations Specialist. In this role, you’ll ensure a seamless, responsive, and high-quality experience for our customers. Your responsibilities will include managing hardware deployments, supporting billing and reporting, and contributing directly to our customer service excellence.
Key Responsibilities – MPS Operations Specialist
- Manage consumables, hardware, and software orders from request to invoicing
- Coordinate large-scale hardware deployments and relocations
- Handle customer queries via phone, email, and support tickets
- Maintain accurate records in systems like Excel and Vantage Online
- Support contract creation and monthly billing processes
- Create and update training materials and knowledge base content
- Collaborate with internal teams, suppliers, and customers to resolve issues efficiently
- Minimum Level 2 education (e.g., 5 GCSEs including Maths and English)
- Experience in customer service and working under pressure
- Excellent communication and relationship-building skills
- Proactive, organized, and adaptable
- Degree in Business, Management, or a related field
- Experience in Managed Print Services or project management
- Familiarity with D365 and invoicing/billing processes
We are proud to be an equal opportunity employer committed to diversity and inclusion. Qualified applicants will be considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran, or military status.
As a Disability Confident Level 2 Employer, we are dedicated to inclusive and accessible recruitment practices, including the Guaranteed Interview Scheme, which guarantees an interview for candidates with disabilities meeting the minimum role criteria. Join our diverse and supportive team where your skills and talents are valued.
If you have any specific requirements, please contact us at trainingxma.co.uk, and we will be happy to assist you.
Alternative job titles: Customer Service Representative, Customer Service Advisor, Operations Administrator, Operations Specialist
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Operations Administrator employer: THE CHANNEL RECRUITER LTD
Contact Detail:
THE CHANNEL RECRUITER LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator
✨Tip Number 1
Familiarise yourself with Managed Print Services (MPS) and the specific technologies used in this field. Understanding the nuances of hardware deployments and billing processes will give you an edge during interviews.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've handled challenging situations. This role requires excellent communication skills, so showcasing your ability to build relationships will be crucial.
✨Tip Number 3
Research XMA's values and recent projects to demonstrate your interest in the company during your discussions. Showing that you align with their mission can set you apart from other candidates.
✨Tip Number 4
Practice using Excel and any relevant software like D365 before your interview. Being able to discuss your proficiency with these tools will reassure the hiring team of your capability to manage records and support billing processes effectively.
We think you need these skills to ace Operations Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and operations. Emphasise skills like communication, organisation, and adaptability, as these are crucial for the Operations Administrator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific responsibilities from the job description and explain how your background aligns with them.
Highlight Relevant Experience: In your application, focus on any previous roles that involved managing orders, handling customer queries, or working under pressure. Use concrete examples to demonstrate your capabilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for the role.
How to prepare for a job interview at THE CHANNEL RECRUITER LTD
✨Know the Company
Before your interview, take some time to research XMA. Understand their history, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience you have in customer service or operations. Be ready to discuss specific examples of how you've managed projects or resolved customer issues, as this will demonstrate your suitability for the role.
✨Prepare for Common Questions
Anticipate questions related to your organisational skills, ability to work under pressure, and experience with tools like Excel and D365. Practising your responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that show your interest in the role and the company. Inquire about team dynamics, opportunities for professional development, or how success is measured in the position.
