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- Tasks: Lead a dynamic team in a fast-paced hospitality environment, ensuring excellent service.
- Company: Join SSP, a leader in hospitality with iconic brands like Starbucks and BrewDog.
- Benefits: Enjoy discounted meals, employee discounts, and award-winning training opportunities.
- Why this job: Make an impact daily while thriving in a vibrant atmosphere with diverse challenges.
- Qualifications: Previous leadership experience in hospitality or retail is preferred; must be 18+.
- Other info: Flexible hours available, including weekends and holidays, with extra pay for night shifts.
DUTY MANAGER – TAP & BREW, NEWCASTLE INTERNATIONAL AIRPORT
Pay Rate: £13.30 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am.
We have Full Time(30-40hrs)roles available.
Hours of operation are 4 am and 10 pm.Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same – lead your team, deliver great service, and be part of the energy!
ABOUT YOU:
- Hospitality moves fast – and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
- 5 years of references and Criminal Record Check required.
- Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE:
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
- Results focussed, staying informed about unit performance and championing improvements.
- Previous experience leading a team in a busy Hospitality or Retail role is preferred.
AS A DUTY MANAGER WE WILL OFFER YOU:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager!
At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
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Duty Manager - Tap & Brew employer: SSP Food Travel Experts
Contact Detail:
SSP Food Travel Experts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Tap & Brew
✨Tip Number 1
Familiarise yourself with the brands you'll be working with, like Starbucks and BrewDog. Understanding their values and customer service expectations can help you stand out during interviews.
✨Tip Number 2
Highlight your leadership experience in fast-paced environments. Be ready to share specific examples of how you've successfully managed teams and handled busy shifts in previous roles.
✨Tip Number 3
Prepare to discuss how you would maintain a positive atmosphere during peak hours. Think of strategies you've used in the past to keep morale high and ensure excellent customer service.
✨Tip Number 4
Show your enthusiasm for the hospitality industry. Employers love candidates who are passionate about their work, so express your excitement about leading a team and making an impact every day.
We think you need these skills to ace Duty Manager - Tap & Brew
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Duty Manager position at Tap & Brew. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in hospitality or retail management. Mention specific examples where you led a team or improved customer service, as this aligns with the role's requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for hospitality and leadership. Address how your skills and experiences make you a perfect fit for the Duty Manager role, and express your enthusiasm for working with iconic brands.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a managerial role.
How to prepare for a job interview at SSP Food Travel Experts
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed a team in a busy environment, highlighting your problem-solving skills and ability to keep morale high.
✨Understand the Company Culture
Familiarise yourself with SSP and its brands like Starbucks and Burger King. Show that you understand their values and how they operate. This will help you align your answers with what they are looking for in a candidate and demonstrate your enthusiasm for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations in a fast-paced environment. Think about past experiences where you had to resolve conflicts or improve service quality, and be ready to discuss these in detail.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
