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- Tasks: Support Oracle HR and Payroll systems, resolve issues, and provide training.
- Company: Join Network IT, a leader in tech solutions, focused on HR and Payroll systems.
- Benefits: Competitive salary, hands-on training, and a supportive team environment.
- Why this job: Gain expertise in Oracle systems while making a real impact in the organization.
- Qualifications: Experience in 2nd Line support for enterprise applications is essential.
- Other info: On-site work required at least 2 days a week in Birmingham.
The predicted salary is between 28000 - 30000 £ per year.
Role: Application Support Location: Birmingham (required on-site minimum 2 days per week) Salary: £28,000 – £30,000 Network IT are looking for an Application Support professional to join our client to support their Oracle HR and Payroll solutions. You will be required to be on-site minimum 2 weeks at their Birmingham office, so you must be commutable to Birmingham. Role Our client has created a new function to specifically manage their HR and Payroll systems, in which you would be coming in at a technical level to support their Oracle systems. Key responsibilities include: Become Subject Matter Expert for their Oracle HR and Payroll solutions. Resolve 1st and 2nd Line system issues received from the Service Desk. Undertake and manage the release of quarterly release upgrades. Provide high standard of end-user support and training to stakeholders across the organisation. You will be given support and training from the experienced head of the function, to become a subject matter expert and eventually oversee/lead the functionality of the systems you support. Experience The successful candidate will currently be working at 2nd Line with responsibility providing application support with bespoke, enterprise applications. Excellent communica…
Application Support employer: Network IT Recruitment
Contact Detail:
Network IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support
✨Tip Number 1
Familiarize yourself with Oracle HR and Payroll systems. Since the role requires you to become a Subject Matter Expert, having a solid understanding of these systems will give you a significant advantage during the interview process.
✨Tip Number 2
Highlight your experience in providing 1st and 2nd line support. Be prepared to discuss specific examples where you've successfully resolved system issues, as this will demonstrate your capability to handle similar challenges in this role.
✨Tip Number 3
Showcase your communication skills. Since the position involves training stakeholders and providing end-user support, being able to convey technical information clearly and effectively is crucial.
✨Tip Number 4
Be ready to discuss your approach to managing software upgrades. Understanding how to undertake and manage quarterly release upgrades will be key, so think about your past experiences and how they relate to this responsibility.
We think you need these skills to ace Application Support
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities. Highlight your experience with Oracle HR and Payroll solutions in your application.
Tailor Your CV: Customize your CV to reflect your relevant experience in application support, particularly focusing on 1st and 2nd line support roles. Include specific examples of how you've resolved system issues in the past.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for application support and your ability to become a Subject Matter Expert. Mention your willingness to learn and adapt, as well as your communication skills.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is clear and concise.
How to prepare for a job interview at Network IT Recruitment
✨Understand Oracle HR and Payroll Solutions
Make sure to familiarize yourself with Oracle HR and Payroll systems before the interview. Being able to discuss specific features or common issues will demonstrate your knowledge and commitment to the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved 1st and 2nd line support issues in the past. Highlight your analytical skills and ability to troubleshoot effectively, as this is crucial for the Application Support position.
✨Emphasize Communication Abilities
Since you'll be providing support and training to stakeholders, it's important to convey your communication skills. Be ready to discuss how you’ve successfully interacted with users and provided clear instructions in previous roles.
✨Express Willingness to Learn
The role involves becoming a Subject Matter Expert, so show your enthusiasm for learning and growing within the company. Mention any relevant training or certifications you are pursuing or plan to pursue.
