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- Tasks: Manage service charge processes and handle customer queries with precision.
- Company: Join Flagship Homes, a passionate social housing provider dedicated to equality and community.
- Benefits: Enjoy 25 days annual leave, flexible working, and a rewards scheme for savings.
- Why this job: Be part of a meaningful mission to tackle the housing crisis while developing your skills.
- Qualifications: Strong computer skills, especially in Excel; AAT qualification is a plus.
- Other info: Apply with a CV or a creative video statement; we value your unique approach!
The predicted salary is between 27000 - 31000 £ per year.
Would you like to join us on a mission to tackle the housing crisis in the East of England? We\’re Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you\’ll also enjoy fair pay and some pretty great perks.
We\’re all about our people and our customers. We live and breathe our values – Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.
We are pleased to share an opportunity for someone to us as a Service Charge Officer. This is a permanent job, working 37 hours per week, Monday to Friday. This role is working from our King Street office, in Norwich. The role comes with Agile Working and Flexible Working will be considered.
As a Service Charge Officer, you will provide a quality, professional, compliant and comprehensive service charge process. Ensuring service charges are fair, transparent and deliver value for money for both customers and Flagship.
Your main responsibilities are to deal with service charge queries from internal and external customers. Reviewing service charges costs for accuracy, liaising with the Purchase Ledger Team and Finance Business Partners as required to ensure accuracy and completeness.
You will prepare service charge budgets annually, reconciling actual costs for all properties with a variable service charge and issue year end statement of accounts, complying with agreements, leases and current legislation. Additionally, providing guidance to the Development Team in relation to services provided on schemes
Applications are welcomed for the role of Service Charge Officer from those with excellent computer literacy, particularly Excel. You must be able to communicate effectively and work as part of a team or project.
With a working knowledge of a Housing Management Systems, as well as knowledge of both Service Charge rules and regulations and knowledge of accounting systems. Whilst not essential, the ideal candidate will be AAT qualified or equivalent.
The required qualifications for my role are: AAT qualified or equivalent (desired)
In return for your hard work, we offer a competitive salary of £27,000.00 – £31,000.00 per annum and a benefits package that includes:
- 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.
- Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.
- Death in Service Benefit.
- Company Sick Pay.
- An agile working environment to achieve a healthy work/life balance.
and that’s not all! We’re also proud to offer:
- Opportunities for development (including apprenticeships, our Academy, and various training options).
- Health and well-being programs and initiatives.
- Empowerment (we give you the tools and systems to make the right decisions for resolving issues).
- A Leadership Team that inspires, develops, and supports you.
To apply please click please visit our website. You will be asked to attach your CV and provide a supporting statement, outlining why you’re the right person for the job; please quote Reference Number 8198 and state that you are applying to be a Service Charge Officer, in your statement. If you’d instead prefer to send us a 3 minute video supporting statement, please share the video’s link in the supporting statement box.
If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence.
Closing Date: 17.08.2025. Interview Date: 22.08.2025.
Applications may be reviewed, and candidates invited to interview ahead of the close date.
We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.
No Agencies please.
Service Charge Officer – Reference Number 8198 #J-18808-Ljbffr
Service Charge Officer employer: Flagship Group
Contact Detail:
Flagship Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Officer
✨Tip Number 1
Familiarise yourself with the specific service charge rules and regulations relevant to social housing. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Brush up on your Excel skills, as this role requires excellent computer literacy. Consider creating a small project or analysis using Excel to showcase your abilities during the interview.
✨Tip Number 3
Prepare to discuss your experience with Housing Management Systems. Be ready to provide examples of how you've used these systems effectively in previous roles, as this will be crucial for the Service Charge Officer position.
✨Tip Number 4
Research Flagship Homes' values and mission. Tailor your conversation during the interview to reflect how your personal values align with theirs, particularly around equality, diversity, and inclusion.
We think you need these skills to ace Service Charge Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Charge Officer. Familiarise yourself with service charge processes, housing management systems, and relevant regulations to tailor your application effectively.
Craft a Strong Supporting Statement: Your supporting statement is crucial. Clearly outline why you are the right fit for the role by highlighting your relevant experience, skills in Excel, and understanding of service charge rules. Be specific about how your background aligns with Flagship Homes' values.
Highlight Relevant Qualifications: If you have AAT qualifications or equivalent, make sure to mention them prominently in your CV and supporting statement. Even if not essential, showcasing your qualifications can set you apart from other candidates.
Follow Application Instructions: Ensure you follow the application instructions carefully. Include the Reference Number 8198 in your supporting statement and decide whether to submit a written statement or a video link. Attention to detail here shows your commitment and professionalism.
How to prepare for a job interview at Flagship Group
✨Understand the Role
Make sure you have a clear understanding of what a Service Charge Officer does. Familiarise yourself with service charge processes, budgeting, and the importance of transparency in financial dealings. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Computer Skills
Since excellent computer literacy, especially in Excel, is crucial for this role, be prepared to discuss your experience with these tools. You might even want to mention specific functions or projects where you've used Excel effectively.
✨Emphasise Teamwork and Communication
This position requires effective communication and teamwork. Think of examples from your past experiences where you successfully collaborated with others or resolved conflicts. Highlighting these skills will show that you can work well within their team.
✨Align with Their Values
Flagship Homes values equality, diversity, and inclusion. Be ready to discuss how your personal values align with theirs. Share any relevant experiences that demonstrate your commitment to these principles, as it will resonate well with the interviewers.
