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- Tasks: Support daily operations of the award-winning spa, ensuring cleanliness and guest satisfaction.
- Company: Cameron House is a stunning 5-star resort on Loch Lomond, rich in history and natural beauty.
- Benefits: Enjoy free meals, discounts, enhanced holidays, and a supportive work environment with training opportunities.
- Why this job: Join a friendly team in a beautiful setting, making memorable experiences for guests while developing your skills.
- Qualifications: Customer service experience preferred; strong communication skills and a flexible approach are essential.
- Other info: Located just 40 minutes from Glasgow, with access to outdoor adventures in Loch Lomond and Trossachs National Park.
About Us
Cameron House is a magnificent 5‑star resort situated on the shores of Loch Lomond, Scotland. The 17th‑century baronial estate offers an award‑winning spa with a rooftop infinity pool, an 18‑hole championship golf course, extensive resort activities, and five restaurants and bars. Our 208 bedrooms combine traditional and contemporary design, and guests can also choose from 115 self‑catering lodges or luxurious Mansion House suites. The lochside setting spans 400 acres of picturesque Scottish countryside, providing opportunities for water and land activities such as speed‑boat tours, paddleboarding, canoeing, kayaking, 4×4 off‑road driving, falconry, and more.
Role
As a Spa Assistant you will support the day‑to‑day operation of Cameron Spa, focusing on the cleanliness and presentation of all areas to ensure an exceptional first impression for spa members and guests.
Key Responsibilities
- Providing a warm, personalised welcome and handling guest feedback and requests
- Following opening and closing checklists
- Conducting regular walk‑rounds to maintain a high level of cleanliness and presentation throughout
- Checking and maintaining locker rooms, and replenishing spa guest amenities
- Cleaning and tidying all areas as necessary, including toilets, showers, and changing areas
- Receiving deliveries and managing and allocating laundry in and out
- Reporting maintenance issues and handling storage of equipment and reporting faults
- Requisitioning and securely storing cleaning chemicals and spa disposables
- Providing general assistance to Spa reception and the therapy team
Qualifications
- Experience working in customer service, hospitality or the spa industry (preferred)
- Ability to build excellent working relationships quickly and approach work flexibly
- Excellent communication and interpersonal skills
- Basic IT skills and ability to use handheld technology
Benefits
- Free meals while on duty, in team cafés
- Pension scheme and Wagestream financial services
- Long‑service awards with high‑street shopping vouchers and overnight stays
- Enhanced holidays with long service
- Free Leisure Club membership with friends and family discounts
- Employee care service offering lifestyle and wellbeing support and counselling via a confidential helpline
- On‑site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, cinema tickets, and retail products
- Access to the Lifeworks App with discounts on everyday purchases
- Discounts from local businesses such as Sealy mattresses and selected Lomond Shores retailers
- Free parking
- Fully funded, work‑based training and development opportunities, including apprenticeships, structured work experience, scholarships, specialist craft training, and formal qualifications up to HND and degree level
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Spa Attendant employer: Cameron House, Loch Lomond, Scotland
Contact Detail:
Cameron House, Loch Lomond, Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Attendant
✨Tip Number 1
Familiarise yourself with the unique offerings of Cameron House, especially the award-winning spa facilities. Understanding the specific services and amenities can help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to providing exceptional service, which is crucial for a Spa Attendant.
✨Tip Number 3
Network with current or former employees of Cameron House if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach.
✨Tip Number 4
Be prepared to discuss your flexibility and teamwork skills, as these are essential traits for a Spa Attendant. Think of specific instances where you've successfully collaborated with others or adapted to changing situations.
We think you need these skills to ace Spa Attendant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualities Cameron House is looking for in a Spa Attendant. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of Cameron House that attract you, such as its stunning location or award-winning spa facilities, and explain how you can contribute to their team.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer service, hospitality, or the spa industry. Use bullet points to clearly outline your responsibilities and achievements in past roles, focusing on skills that are transferable to the Spa Attendant position.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are key traits for a role in hospitality.
How to prepare for a job interview at Cameron House, Loch Lomond, Scotland
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Talk about why you love providing excellent service and how you enjoy making guests feel welcome and valued.
✨Demonstrate Attention to Detail
As a Spa Attendant, cleanliness and presentation are key. Be prepared to discuss how you ensure high standards in your previous roles, and give examples of how you've maintained a tidy and welcoming environment.
✨Prepare for Customer Interaction Scenarios
Think about potential guest scenarios you might encounter and how you would handle them. This could include dealing with feedback or requests. Showing that you can think on your feet will impress the interviewers.
✨Highlight Teamwork Skills
Cameron House values collaboration among staff. Share examples of how you've worked effectively in a team, supported colleagues, and contributed to a positive work environment.
