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For Companies At a Glance
- Tasks: Support residents with housing management and provide practical advice to enhance their wellbeing.
- Company: Join Platform, a forward-thinking social housing business committed to inclusivity and support.
- Benefits: Enjoy flexible hours, family-friendly policies, and £55 for sleep-ins, plus other great perks.
- Why this job: Make a real difference in people's lives while working in a supportive and dynamic environment.
- Qualifications: Experience in customer-facing roles, especially with older people, and strong communication skills are essential.
- Other info: Part-time role with a shift rota; driving license required for travel to various locations.
The predicted salary is between 24000 - 36000 £ per year.
The Vacancy
Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies.
We have an opportunity for a Retirement Housing Officer to join our specialist housing team based at Harling Court, Ledbury, with occasional travel to nearby schemes and Platform Housing offices when required.
This is a part-time role, working an average of 25 hours per week on a shift rota basis. You will need to be flexible to work shift patterns between 8am and 10pm, Monday to Sunday. There will also be the requirement for sleep-ins up to twice a week, for which you will receive £55 per sleep-in.
What could you be doing?
As a Retirement Housing Officer, you will be providing a housing and tenancy management service to maximise tenancy sustainment. You’ll be a regular and flexible customer contact for the residents, providing practical and preventative support and advice. As well as this, you will signpost to specialist care and support services to maximise wellbeing, social interaction and minimise isolation.
You will provide effective building management, including property inspections, risk assessments, H&S monitoring and compliance checks. Responding, investigating and taking timely action to reported breaches of tenancy and leasehold agreementswill be a key part of the role.
Some things we need from you :
Experience of working in a customer-facing role in a Housing organisation or with older people in a community / retirement housing.
You will be customer focused and may have experience of working with customers to solve complex issues.
An awareness of working with vulnerable Adults would be desirable.
Great interpersonal skills and used to communicating with people from diverse backgrounds.
Keen to deliver high standards with an ability to look to improve services too.
Confidence using digital devices, ICT software and systems.
Due to the travel to offices and other facilities, a driving license and use of your own vehicle will be required.
An Enhanced DBS check is also required for this role.
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Retirement Housing Officer employer: Platform Housing Group
Contact Detail:
Platform Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retirement Housing Officer
✨Tip Number 1
Familiarise yourself with the specific needs of older residents and the challenges they face in retirement housing. This knowledge will help you demonstrate your understanding of the role during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with older adults. Attend local community events or online forums to connect with others in the field, as personal recommendations can often lead to job opportunities.
✨Tip Number 3
Prepare for potential interview questions by thinking about scenarios where you've successfully supported vulnerable individuals or resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Showcase your digital skills by being familiar with common ICT software used in housing management. If you have experience with specific systems, be ready to discuss how you've used them to improve service delivery in previous roles.
We think you need these skills to ace Retirement Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Retirement Housing Officer. Tailor your application to highlight relevant experience in customer-facing roles, particularly in housing or with older people.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have working with vulnerable adults or in community settings. Use specific examples to demonstrate your interpersonal skills and ability to solve complex issues.
Showcase Your Skills: Make sure to mention your confidence in using digital devices and ICT software, as this is important for the role. Provide examples of how you've used these skills in past positions to improve services or support customers.
Proofread Your Application: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Platform Housing Group
✨Showcase Your Customer Service Skills
As a Retirement Housing Officer, you'll be working closely with residents. Be prepared to share examples of how you've successfully handled customer-facing roles, especially in challenging situations. Highlight your ability to solve complex issues and provide practical support.
✨Demonstrate Your Understanding of Vulnerable Adults
Since the role involves working with older people and vulnerable adults, it's crucial to show your awareness and sensitivity towards their needs. Discuss any relevant experience you have and how you can contribute to their wellbeing and social interaction.
✨Highlight Your Interpersonal Skills
Effective communication is key in this role. Prepare to discuss how you've interacted with diverse groups and built rapport with individuals from various backgrounds. This will demonstrate your ability to connect with residents and provide them with the support they need.
✨Be Ready for Practical Scenarios
Expect questions that may involve real-life scenarios related to tenancy management or building inspections. Think about how you would handle specific situations, such as responding to reported breaches of tenancy agreements, and be ready to articulate your thought process.
