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- Tasks: Handle room reservation inquiries and maximise hotel revenue.
- Company: Join the Millennium Gloucester Hotel, a vibrant hub in London Kensington.
- Benefits: Enjoy competitive pay, flexible hours, and potential for growth.
- Why this job: Be part of a dynamic team in a renowned hotel with a focus on customer satisfaction.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Opportunity to work in a fast-paced environment and develop valuable skills.
The predicted salary is between 24000 - 36000 £ per year.
Millennium Gloucester Hotel London Kensington is seeking a Reservations Agent – Individual who will be responsible for handling all room reservation inquiries to the required standard, maintain accurate and complete records of all reservations, and to take every opportunity to maximize revenue potential for the hotel.The Reservations Agent Key Responsibilities will include:To answer all incoming Reservation inquiries, by telephone or fax, in a timely manner, to the agreed departmental standard, and wherever possible to convert them to bookings.To be fully knowledgeable in the operation, functionality and standards required in using the OPERA reservations system. To adhere to the Minimum Rate/Minimum Stay Selling strategies, as implemented by the IDEAL Yield Management System, whilst always attempting to gain the highest possible revenue advantage for the hotel.To input Reservations into the OPERA reservations systems, ensuring all details are accurate and complete in line with the agreed departmental standard.<span style…
Reservations Agent employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarise yourself with the OPERA reservations system before your interview. Understanding its functionalities will not only impress the hiring team but also show that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, especially in handling inquiries over the phone. Practising common scenarios can help you respond confidently and effectively during role-play exercises or interviews.
✨Tip Number 3
Research Millennium Gloucester Hotel London Kensington and its unique selling points. Being able to discuss what makes the hotel special will demonstrate your genuine interest in the position and the company.
✨Tip Number 4
Prepare to discuss how you would maximise revenue potential in your role. Think of strategies you could implement and be ready to share them during your interview to showcase your understanding of yield management.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Reservations Agent. Highlight your ability to handle inquiries, maintain records, and maximise revenue in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service or reservations. Emphasise any familiarity with OPERA or similar reservation systems, as well as your attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hotel industry. Mention specific skills that align with the job description, such as communication skills and revenue management strategies.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail, which are crucial for a Reservations Agent.
How to prepare for a job interview at Click To Hired
✨Know the OPERA System
Familiarise yourself with the OPERA reservations system before the interview. Understanding its functionalities and how it operates will show your potential employer that you're proactive and ready to hit the ground running.
✨Demonstrate Customer Service Skills
Prepare examples of how you've handled customer inquiries in the past. Highlight your ability to convert inquiries into bookings, as this is a key responsibility for a Reservations Agent.
✨Understand Revenue Management
Brush up on basic revenue management strategies, especially those related to minimum rates and minimum stay policies. Showing that you understand these concepts will demonstrate your commitment to maximising the hotel's revenue potential.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers or managing multiple reservations. Practising your responses will help you feel more confident and articulate during the interview.
