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For Companies At a Glance
- Tasks: Transform the customer journey and manage key B2B client relationships.
- Company: Join a well-established manufacturing group focused on customer experience and growth.
- Benefits: Enjoy a competitive salary, flexible working hours, and a supportive work-life balance.
- Why this job: Make a real impact in a high-visibility role with leadership backing and autonomy.
- Qualifications: Experience in B2B manufacturing, customer experience, and strong relationship management skills required.
- Other info: Opportunity to shape the role and influence business growth from day one.
The predicted salary is between 42000 - 58000 £ per year.
Customer and Key Accounts Manager
Shape the Customer Journey Own Strategic Relationships Drive Growth
Liverpool Up to 50,000 Flexible Working
A High-Impact Role at the Heart of Service, Relationships, and Commercial Growth
This is a rare opportunity to join a well-established manufacturing group in a brand-new role focused on transforming the customer experience while owning relationships with key B2B clients.
The business specialises in complex, made-to-order products and has grown significantly through acquisitions. Now, with new leadership and serious investment in systems, structure, and service, they\’re ready for change – and they\’re looking for someone who can bring fresh thinking and real impact.
The Role
As Customer and Key Accounts Manager, you\’ll be responsible for both shaping the internal customer journey and managing key client relationships – combining strategy, hands-on process improvement, and commercial partnership.
What you\’ll do:
- Redesign how enquiries, quotes, and orders are handled for clarity, speed, and service
- Create and embed SLAs and service standards across departments
- Act as the primary point of contact for key accounts – ensuring exceptional service and long-term satisfaction
- Identify and support growth opportunities within your accounts
- Drive smarter use of HubSpot CRM, including workflows, automation, and insights
- Champion a CX-first mindset – coaching teams and aligning service with client needs
This is a visible, cross-functional role with backing from the leadership team and the scope to shape how the business serves its clients now and in the future.
What You\’ll Bring
You\’ve worked in a B2B manufacturing or technical environment and understand the importance of both process and relationships when it comes to delivering real value.
You\’ll bring:
- A background in customer experience, key account management, or client success
- Experience improving customer-facing processes across sales, ops, or service
- Strong relationship skills – confident in managing complex or high-value clients
- A commercial mindset – you can spot opportunities and know how to act on them
- CRM familiarity (HubSpot is a plus) and an interest in tech-led service improvements
- Energy, clarity, and a collaborative, solution-focused approach
What\’s on Offer
- Circa 50,000 salary
- Liverpool-based role with flexible working hours and support for work-life balance
- Autonomy and ownership – you\’ll shape the role as you go
- Direct influence on customer satisfaction, account retention, and business growth
- A leadership-backed opportunity to build something meaningful from day one
- A key position in a company investing heavily in its future – and yours
Ready to Build, Lead, and Grow?
If you\’re passionate about delivering brilliant customer experiences and building trusted client relationships, this role gives you the platform – and the freedom – to make it happen.
Please apply with your CV and the ARV Solutions team will review
All qualified applicants will receive considerations for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
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Customer Services Manager employer: ARV Solutions Contracts
Contact Detail:
ARV Solutions Contracts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding their complex, made-to-order offerings will help you demonstrate your ability to manage key accounts effectively during interviews.
✨Tip Number 2
Showcase your experience in improving customer-facing processes. Be ready to discuss specific examples where you've successfully enhanced customer journeys or streamlined operations in previous roles.
✨Tip Number 3
Highlight your relationship management skills. Prepare to share stories about how you've built and maintained strong relationships with high-value clients, as this is crucial for the role.
✨Tip Number 4
Demonstrate your familiarity with CRM systems, particularly HubSpot. If you have experience using it, be ready to discuss how you've leveraged technology to improve customer service and drive growth.
We think you need these skills to ace Customer Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer experience, key account management, and any specific achievements in B2B environments. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for transforming customer experiences. Mention specific examples of how you've improved processes or built strong client relationships in previous roles, and express your enthusiasm for the opportunity to shape the customer journey.
Highlight Relevant Skills: Emphasise your relationship management skills and your familiarity with CRM systems, particularly HubSpot. Discuss your commercial mindset and ability to identify growth opportunities, as these are crucial for the role.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for a Customer Services Manager.
How to prepare for a job interview at ARV Solutions Contracts
✨Understand the Customer Journey
Familiarise yourself with the customer journey in a B2B context. Be prepared to discuss how you would redesign processes for clarity and speed, as this role focuses heavily on transforming the customer experience.
✨Showcase Relationship Management Skills
Highlight your experience in managing key accounts and complex client relationships. Be ready to provide examples of how you've ensured exceptional service and long-term satisfaction for high-value clients.
✨Demonstrate a Commercial Mindset
Prepare to discuss how you've identified growth opportunities in previous roles. This position requires a keen eye for spotting potential and acting on it, so think of specific instances where you've successfully driven growth.
✨Familiarity with CRM Tools
Since the role involves using HubSpot CRM, brush up on your knowledge of CRM systems and be ready to discuss how you've used technology to improve customer-facing processes in the past.
